Hilton Garden Inn Hampton Coliseum Central

Staff was nice, but service wasn’t great. My key card didn’t work, twice. They didn’t activate the cards for the correct dates. The last day I was there, before catching my plane back home, I waited for at least 25 minutes for my breakfast order… I never got it. I couldn’t make the group I was with wait any longer after they finished their breakfast. We were there for a work conference, at least 10 of us, and I was not the only one who had a negative experience.

I enjoyed the stay. The room was clean that I could see but I still lysoled the hell out of it and wiped everything down. Just me. Comfortable bed and bedding, including the pillows, thick and soft.
No free breakfast. And honestly, its not as good as the Embassy Suites, even though its cooked to order.
Staff was pretty friendly.
Indoor pool. Pretty small.
Ordered room service, it came quickly. Although the food was average tasting. Ordered a burger and it was huge, I couldn’t even finish it and that’s saying alot.
I would stay again. Simply because it was probably one of the cleanest hotels I’ve been to in the Hampton area.

This hotel is located across the street from Lowes & Bass Pro shops. There is a Joe’s Crab Shack right there also. It sits in front of another hotel, so you look into their parking lot but our views seemed better, right off the main road.
On to the room, very clean. There was no dust and it smelled fresh. The sheets AND comforter smelled laundered. A Keurig machine for coffee. My only complaint was the loud & outdated heater. It was yellowed and did not fit into the room décor, I was a bit confused. However, the employee handling the checkout addressed my concerns and did tell me they were changing out their heat/​air units. She offer me a discount on the room which was appropriate and showed the Hilton does value their customers.
My only complaint was no included breakfast, like you’d see at similar star hotels. It was $ 9.95, kids under 12 free. It may be very delicious, we did not order so I can’t comment.
We also did not swim in the pool. It wasn’t the prettiest indoor pool we’d seen. but given the rest of the hotel I could assume it was clean.
Every member of the hotel staff greeted me with a welcoming smile. If customer service is important to you and your relaxation, I’d recommend this hotel.

There is a reason why I always choose Hilton Garden Inns. Friendly staff, great room, and very quiet. Everything needed for Business travel. This location so far has not disappointed. I will stay here when in the area again.

I was happy with my stay at this Hilton Garden Inn.
It was actually my first solo-​business trip and I was slightly apprehensive about it but the staff put me at ease the moment I walked through the door. I thought the hotel was clean and found my room to be well maintained. I had an issue with re-​connecting to the wifi and ended up being charged twice for accelerated access, so I called the front desk and they were able to help me immediately (and remove the second charge). They even had someone from AT&T mobile call my room to troubleshoot my issue for me. Ordering room service was easy and they arrived promptly when they said they would. I also loved the ease of check in and check out and was reasonably happy with the breakfast choices. Actually, my chocolate chip waffle was quite good and I appreciate their staff making it for me when I asked how to use the machine. A+ customer service, for sure!
The hotel is right off the highway and very convenient to get to. There is also ample parking and the lots are well lit at night, so I felt quite safe walking to my car alone.
Overall this is a solid choice of hotel in the area and I would not hesitate to stay here again.

So, I travel for work quite a bit, about 40% of the time. Let me start with this, the staff working at the this Hilton were phenomenal, very accommodating, so sweet so kind.
I also really did enjoy the newly renovated rooms, surprisingly comfortable beds, nice carpet I felt safe walking around on without socks.
I’m also a very clean person so I typically don’t need to have my room cleaned as I usually am traveling alone and am low maintenance.
Now, to the reason why I am giving this hotel three stars. My bed sheets had a very very gross yellow hard crunchy stain. Which makes me think the sheets were neither cleaned or changed…

Booked a room for a pajama party for me and my 3 sisters to celebrate my sisters birthday. Just a girl’s weekend. The staff from the moment if check in was outstanding! The lobby was beautiful, everyone was smiling. Saturday night we had noise disturbance from a group of basketball players on the same floor. Mario verified the noise and talked to the boys’ coaches promptly. Without me asking for anything he offered free breakfast for us the next morning or possibly a free night stay next time (he was unable to refund money for this stay because I paid through expedia). He said to ask for Amy the next morning. The next morning I expected to have to tell the entire story to Amy. Nope, Mario had left her detailed info. i told her I would rather have the free night. She said that would have to be approved by her manager, but for us to have breakfast on the hotel anyway. Breakfast was delish! Made to order omelettes, french toast, smiling friendly staff! we were happy with that as a concession. When I checked out Amy said my manager is here please hold for a moment, the manager came out apologized again for the noise disturbance and gave me a certificate for a free nights stay! Outstanding customer service from beginning to end!!! Rarely seen but absolutely appreciated! Denischione W. (Asst. General Manager) you have an awesome team! And you yourself are a rare find! Thank you all for going above and beyond.

We are regulars here and have been staying here on our family visits since 2012. Recently stayed here on Thanksgiving night 2014. Check in is always a breeze due to us be regulars and Hilton Members. On the way to the room with bags in hand and two kids tired from all the fun and eating, I went to put the key in the door and heard someone talking on the other side of the door. I called my husband to make sure it was the right room and it was. My husband came up and realized it was the right room but the mans voice I thought was coming from our room was actually coming from the room across the hall. His loud conversations continued on until around 10, the wall are super thin. This hotel is 5mins from my mom house if it wasn’t we’d find a new one to stay at. They’ve even stop giving members complimentary water.

Dustin is a professional and excellent bartender. Not to mention he’s an IPA guru. Good beer selection. Hotel staff that I have met were great.

My sister and I stayed here for a few days while we were in town for the Hampton Jazz Festival.
I love Hilton hotels. This location was a little quirky to start with.
With the exception of the bathroom door being dirty — like a soda had exploded and they forgot to clean the door, our room was clean.
We had arrived just in time to freshen up and change for Friday nights show.
As we were leaving to go to the Coliseum, we noticed that the door handle to the room was not securely attached — ie; it was broken. We went downstairs told the front desk staff the issue and they switched us to a different room. We start unpacking in that room and noticed that there was not a shower curtain or adequate towel and wash cloths. As we leave for the show we tell the front desk staff about our concerns again. The gentleman on duty told us that everything would be taken care of by the time we returned — and it was.
Breakfast the next day was just ok.
The food on the hot bar could have been hot or at least a little warmer. I got the feeling that they had cooked the food and put the food in the cold heating elements. Big disappointment. The orange juice and cranberry juice were more like orange drink/​cranberry drink — they were both very sweet — comparable to Sunny delight drinks.
I would come back to this hotel again. It was very convenient to various place that we visited.

Nice location. To start we showed up around 11 am, when we approached the counter a gentleman asked if he could help us, my husband stated he wanted to check in. The response was «check in isn’t til 3». Ok, so we were checking in early. We got a room on the first floor, it was a handicapped accessible room for whatever reason, I’m not complaining though. The room was large, bathroom was large, bed was typical queen and tv was maybe a 32″. There was a mini fridge, coffee maker and microwave in the room. Indoor pool and hot tub though we didn’t take advantage. I didn’t like showering in the handicapped shower only because there was water in the shower area as well as all over the bathroom. The curtains provide for absolute darkness, which I love. The bed is expected of a hotel, firm with 4 soggy pillows, clean as far as the naked eye could see. Oh, it rained during the night so the exterior entrance didn’t work for the key cards because they got wet. Even though there was a plastic covering over the reader, we had to run around the front in the rain. Might not be a problem for some, I just didn’t like it. Overall, it was a pleasant experience. Oh there was a complimentary breakfast and WiFi.

This place is the epitome of 3 stars (bordering on 2 stars though). This property is the overflow for the Embassy Suites down the road (as told to me by a Hilton phone rep) and now I see why. It is worth noting that this location DOES participate in the seasonal/​quarterly double points promotions and the Embassy Suites on Mercury Blvd does NOT. So keep that in mind.
I tipped when I checked-​in because I don’t have high status at Hilton and wanted to make sure I got a high floor away from the elevator. And I did. Great.
Well, then problem #1. The first room I was given was indeed on the highest floor furthest away from the elevator. However, the heater didn’t work. It was actually blowing cold air. I was immediately offered the option to change rooms. And I did. However, problem #2, the next room I was given had a toilet that didn’t flush. Changed rooms again. On the third room I was given, the heater worked (sorta) and the toilet flushed (acceptably) so I just stayed.
I want to point out that all of the problems were with the facilities and NOT the staff. The customer service I received was always top notch. Everyone I dealt with was MORE than accommodating but the building itself is just kind of run down. The walls very, very thin. In all three rooms I was in, I could always hear my neighbors. =-(
Cleanliness wasn’t necessarily an issue. The linens smelled fresh, the carpet was clean etc. The bathrooms could have been cleaned more thoroughly but par for the course for this level of hotel I guess. I always leave my do not disturb sign on but the housekeepers always gave me towels and toiletries upon request so no issue there. Very friendly and courteous.
Parking lot can fill up during normal on and off hours but the back lot is shared w/​a Marriot and more than large enough so that’s fine.

Squishy pillows, thin walls, fair location, no cookies, not great for Hilton garden inn. The free breakfast was pretty good.

Update. They did in the end apologize for their mishandling of my checkin. I got a free weekend, breakfast and a bottle of bubbly.
Their TV’s still seem to have issues, which is odd for a higher quality hotel. I have stayed here 3 – 4 times and the TV’s are always glitchy, oftentimes not turning on.
I will say that their bar does a good job. Surprisingly wide selection and a friendly and informed bartender.

Once again, I found myself in a Hilton family property in the Hampton Roads area. They had a contractor rate of $ 80 that was good and so we stayed here. While I didn’t get the Presidential Suite like last time, they did put me in a room with a plaque that noted that the first guest of the hotel EVER stayed here. It was apparently the Mayor of Hampton. So once again, the Hilton computers apparently told the clerks how much of a baller I was.
So now to the room. It was good. But the walls were thin. So thin that not only could I hear the guy talking to his girlfriend on the phone in the next room, but I could hear her. At least he was alone. If she was there, lord only knows what unspeakable sounds I would have heard.
Befitting my King of the World status, I got free breakfast. But the host/​waitress/​breakfast attendant/​lady who stands there apparently wasn’t informed that I was a big deal. No refills on coffee ordered, nor did she clear my plate. Minus more stars.
The TV on the eliptical got me a workout and the chance to watch Maury Povich though, so that added a star. All things being equal, spend the extra 10 bucks and stay at the Embassy Suites down the street.