Courtyard Hampton

Marriott Notes.
I was bitterly disappointed with this Marriott experience. We arrived at night and the hotel grounds are eerily dark. The parking lots are a little bit of a walking distance to the main entrance. When I made my reservation– days in advance– I requested an upper floor room. I was given a room on the first floor (Strike 1). Well the first floor rooms have full length patio doors that are accessible from the eerily dark parking lot. I was traveling with two teenage girls. (Strike 2). When I requested an upper floor room (again), I was told that the only one available was with one King bed, so I had no choice but to take it (Strike 3). The room was very old, tight and uncomfortable. About a half hour later, the attendant calls (9:30 pm) and states another room just became available with two beds down the hall (hmmm). She was gracious enough to bring us the keys and offer any assistance we needed to move. I believe her name was Sarah. The room was larger, so I am grateful for that. The furniture was old, couch sunk in with musty smell, nicked up coffee table, dreadful mold inside shower knob, and the bed was very uncomfortable — sunken in. My Fitbit said I had restful sleep of 1 hour and 56 minutes. One of the reasons I booked this hotel was because it offered breakfast the next day –which it does; however you have to pay for it. It’s not the typical continental breakfast that’s included with a hotel stay. I will never stay here again, as I was shocked and dismayed that this place is a Marriott Courtyard. It’s locate between the Red Roof Inn and a Motel 6 — I guess that was a sign. It is not what I’m accustomed to from a Marriott. It’s unfortunate because my child is likely to attend college in this area and I will be a frequent visitor.

First time at this hotel and actually my first time ever staying in Hampton. I usually opt for Newport News, but this hotel’s location caught me attention. A little further investigation revealed that it had not only the location I most desired, but great reviews going for it too! The price per night in off season was great, around $ 119 for a standard double queen.
My first interaction with the staff was over the phone. I believe the mans name was Isaiah. I am unsure what level of employee he was, but the call was flawless. Room set up for two nights, Marriott points utilized and set up, confirmation email sent immediately. But the best part was he was upbeat friendly and seemed to like his job. A rare find and I was excited to have this nice of a smooth start.
Again first time staying in the area and also even being on this stretch of the road. It is within eye’s view of the Hampton Coliseum and Hampton Convention Center and mixed in with other hotels and a nice size shopping/​restaurant area across the street. Courtyards do nothing for me aesthetically since they are one level and boring with a tan exterior paint. I’m sure warmer weather and the front landscaping would enhance it’s beauty.
The parking lot was a disaster with ice and snow and appeared nothing had been done. This will be the only negative on my entire review. The walks in front and side for the most part were good, NOT GREAT! I understand this is unusual for Hampton Roads to experience this type of weather, but it still is up to the property to maintain lot and sidewalks for safety.
Check-​in was close to flawless with only issue I don’t recall hearing the gentlemen tell me which way to go on the first floor and I went the exact opposite delaying getting in the room when I was in a hurry. Luggage cart were available up front and utilized. The lobby check-​in/​out is spectacular undergoing a recent remodel with lots of cool goodies like a fire place, big screen TV and computers. Lots of seating with booths that have there own individual TV’s too and I have never seen this at a Courtyard. There is also a small store in the front that you can pick up some snacks, drinks and toiletries.
The room (114) a double queen was close to perfect. No issues at all with cleanliness. Plenty of power outlets in what appeared to be a renovated room. Beds were comfortable. Everything worked in the room including outlets, plumbing, mini refrigerator, door entry etc. Also easy FREE WiFi connection with no sign on screens. The one issue that I had was the bathroom door hinge side. It had chipped paint that was unsightly. A coat of paint would completely hide this and be a cheap fix.
The staff overall smiled, were friendly greeted you when walking by the check in/​check out area. All were professionally attired and looked great. The bistro was used twice for breakfast and the staff here was also very courteous. A few of the house keeping staff when passed did not make direct eye contact when they could have and at least smiled, a missed opportunity. On both days the wake up call service was utilized by phone and worked without a hitch.
So a drawback to many families is the lack of a FREE breakfast. The bistro however was quite nice and full service. It serves as a breakfast/​lunch/​dinner with bar 7 PM until 10 PM. It looks super updated and impressed me with it’s modern motif. Not big, but it gets the job done. A few bar stools, but lots of room in front with comfortable seating. My son and I ordered breakfast twice and were blown away at decent prices and a really tasty full breakfast meal with eggs, bacon, toast and some crazy awesome crispy potatoes tots that I will not soon forget… so delicious. The staff on both days knew our timeline and rushed out meals and even delivered them to the table. On my first day they had an issue with the card reader and could not complete the credit card transaction. The meal was billed to the room. On both days the staff was terrific to interact with.
Check out was a breeze as the invoice was slipped under the door by the staff fairy and correct with the only charge being for the bistro since points were utilized. There were services not used such as the gym, pool that is outside and a nice patio too. I can see a Summer visit being much more inviting with these additional amenities being used, not there fault just he time of the year. It seems quite apparent by watching traffic up front that this hotel is used quite extensively by the military. I saw a lot of personnel in uniform, I believe Army and possibly from nearby Ft. Eustis.
I am a fan of Marriott and need to use their Courtyard brand much more often if this is the new model they have moved to. This visit was a very solid 4.5, but rounding to the 4 with just a few improvements that I mentioned above. I will plan a return trip to this hotel in the near future. Great job and a big thank you to the staff of this hotel for making this a wonderful stay.

The very best beds! I love coming here to unwind, relax and just sleep. It’s also right next to 64 interstate. Staff is very friendly all the time and I do stay often. Mall across the st along with all types of stores, restaurants along the main rode. One time, I left my laptop on top of my car overnight after a long work day and had no idea I did so untilt the am. Turns out security had turned it in the next morning! I was so shocked that someone was so honest! Great hotel that hired staff and security with integrity! :)

omg!!! thank you!!! great customer service by all employees! –from gen mngr to bistro folks, front desk to house keeping (dianna)
great great customer service!!! the best

Rooms were fine but customer service severely lacking. Staff at front desk not warm and welcoming, cold and unfriendly. One example of my experience was with my debit card which I used to pay for my room. At check in, there was no mention of the fact that they charge $ 20/​day for incidentals which they return 5 – 7 days after check out. The only way I found out was when I checked my bank account and realized they had taken $ 100 more than what my confirmation says. I understand the policy for pre-​charging for incidentals (although I don’t agree with it) but how much effort would it take to let the customer know that they are paying more than they had budgeted for? What if it caused an overdraft on my bank account? There was no receipt, no communication, nothing. It’s unacceptable. Don’t expect good customer service when you stay at this hotel!

Everything I would expect from a hotel stay. Clean rooms, accommodating staff, etc. However what pushes this to 5 stars is that after staying here over New Years they were kind enough to mail us a credit card and two gift cards we had accidentally left in a drawer. Really saved our butts.

Really a 3-​star review turned into a 4-​star because they had a place for me to sleep on a business trip last week. Booked my reservation with another Courtyard that «over booked» and didn’t have room for me. This place had a room and I was thankful to take it. The bed was too soft but the room was clean/​standard for a Courtyard Marriott. For a one-​night business trip it was fine but I wouldn’t stay here for multiple nights or on a personal trip.

Clean, nice rooms, in-​room fridge, good breakfast. They leave a USA Today at your door in the morning. I’d stay here again, although the location isn’t the prettiest.