Crate and Barrel

Im writing this review based on my experience with their awesome customer service policy!
My wife purchased new dishes online as a gift to herself for her birthday. The package arrived safely and when I say safely I mean it. Whoever packed the order took great care in wrapping every piece from dinner plates to bowls including a large salad bowl. Majorly impressed!
One of the reasons she purchased new dishes was to not only find something new and trendy but also dishwasher and microwave safe. This stuff fit the bill.
A week or 10 days later while unloading the dishwasher and putting away the dishes she noticed a crack in the clear coating on the dishes. Bummer!
Armed with the order number she called the 1 – 800 customer service and they immediately sent out 2 replacement plates free of charge. She asked if she should return the 2 defective ones and the reply was «discard or donate them». How awesome is that!!!
No hassle, no arm wrestling just good old fashioned customer service! You might pay a little more for it but they stand behind it and give you service with a smile!

I am so happy with this Crate and Barrel. I bought an outside patio set five years ago from this store and my sons found a way to break some panels of the patio dining table. When that happened I panicked worrying that because the table color has been discontinued that I would need to replace my whole set. Luckily a very lovely associate of crate and barrel named Mary went above and beyond to find me the replacement panels that were needed and my table was saved! With no cost the panels where delivered to my house. Thank you Mary! Excellent service crate and barrel. And thank you for sticking by your products 5 years later by still carrying the discontinued replacement pieces.

We were running late to a wedding and showed up with a pretty challenging gift to wrap… Evan immediately sprung into action and helped us pick out wrapping paper, the right gift boxes, ribbon… and then dedicated himself to helping us wrap it right there in the store. Pat came in as he was just finishing and helped us create a handmade pompom bow out of the ribbon. They were supernice the whole time, and we had a great time learning from them. Our gift was definitely one of the more impressive looking gifts on the table thanks to their hard work.

One of my favorite home retailers!
Love love love it!
You always find something beautiful, and at a reasonable price, sometimes well yeah they are pricey but it is worth it.
The service is great and very professional.
Love coming here.

This place is HUGE! I have never been to a Crate & Barrel as big as this one. Everything in the store looked so nice (and expensive). If I won the lottery I’ll be doing all my shopping here!

I absolutely love this store! The prices are wonderful for the quality and the selection is amazing from furniture, to home décor to kitchen basics. The staff is friendly and very helpful. I do wish it was still in the Aventura mall though as then I only have to one stop shop. The parking is better unless it rains and then the outdoor mall idea is not so good.

Absolutely love this store! I am so glad that they are no longer in Aventura mall, so I do not have to deal with the parking hassles. This store is large, clean, and always organized and looking beautiful. Sales staff is well trained, knowledgable and helpful.
This is one of the large C&B stores, which also carries furniture. I think their prices, when it comes to furniture, can be a bit excessive. I have often passed up pieces that I like because of this. As far as the rest of the store, I love the selection, and don’t mind paying a little bit more for a unique item.

A larger than average crate and barrel store, this place has always had the items I found in the catalog in stock when I have wanted them. The people working the floor are well informed not only of what they have on the floor, but also what older models of the furniture they still have in the back, which is often a bit cheaper.
When you buy larger items, you pull your car around to the back of the store where the items are brought out to your car and workers will help you lad the items and make sure they are secure.
I can’t always afford crate and barrel but this is the one I go to when I can because of the selection, but more so because of the customer service.

I showed up to the store at 8:55 p.m. The doors were CLOSED. I pleaded with the lady I only needed to buy 1 item. I go to this store often. Often enough to have spent THOUSANDS in there. TONIGHT THEY LOST MY BUSINESS… The entire company. RUDEST PEOPLE EVER! THREE LADIES came to the door… The day before Thanksgiving. People were STILL INSIDE paying. They could have been decent and let me purchase my 1 item. I AM NEVER GOING THERE AGAIN! They RUINED my Thanksgiving Eve!

I LOVE THIS PLACE!!! I was very sad that they took it away from Aventura Mall BUT this location is great! The store is HUGE and they have a huge variety of items like bedroom furniture, living room, outdoor items, bathroom décor and everything you can possibly want for your kitchen and home. The store is very spacious and the way is decorated makes you want to redo your whole house… LOL!!! yeah, an idea hubby didn’t take to at all… nah, just kidding but the feeling is there.
All in all an excellent location for shopping or browsing.

It is always hard to buy furniture from a catalog, especially since it’s always best to see the wood, leathers and fabrics in person before making any decisions. This store just opened to save our «I want that!» dilemma, and it is huge! Every furniture item you’ve seen in the Crate & Barrel catalogues but never really found in their regular mall stores — Sweet!!! It’s heaven for a couple with a new home.
Just north of Gulfstream park, you can leave your hubby earning the money you’re about to spend while you shop ;-)
We came in to get a few accessory gifts for xmas and walked out with a little more than planned, but seriously we couldn’t help it.
The service was great; attentive and not pushy at all. When we went the store had only been opened 10 days and although the staff was still getting a little used to the computer system and sorting out some glitches everyone was friendly and patience — I swear God must have poured a little extra sugar on me that morning, b/​c I was so in love with the store I didn’t mind the little wait. Gary took care of our purchase and sale — he was great. Although there were other people with much larger purchases trying to get his attention he took care of us with as much interest and prioritized our sale b/​c rather than passing us on to the next person. While Gary and my hubs took care of payment, Jonathan helped with wrapping some other items for me (God bless a man that compliments a woman’s shoes — he had me there!). There was a little glitch with a delivery cost and immediately the manager on hand came to the rescue. It was taking a little, so we decided to leave on a promise that they would call us to confirm the refund, and hecho y dicho, less than five minutes out the door my phone rang to let us know the money was back in our account. Post purchase, I’ve spoken to Gary several times as he calls with updates to our purchase and delivery schedule.
Great selection, tons of items for any and every room in the house, and excellent service earn this furniture store 5 stars.
*Note — the delivery glitch we experienced: we made a purchase that had to be split into two delivery dates b/​c the items were not in stock at the same time. Understandably, two deliveries means charging two delivery costs, but given that it was not our fault that the delivery had to be split the store attempted to charge us only one delivery charge. Unfortunately, the computer did not agree, and did not show the total charge for delivery pre-​purchase. Once the receipt was printed we noticed the double charge and pointed it out. Immediately, the new employees in the new store tried figuring out how to refund the cost, and how to avoid it happening again (the same issue was happening to the couple next to us in the other register). Hopefully by now the computers have been fixed, but given it is a computer error I don’t want to hold it against the store’s star rating, and just want to warn you in case you make a purchase — be sure the look at your receipt and check it twice!

I LOVE Crate and Barrel
My husband and I call it Cart’n’Barrel — I guess it comes from living in Dublin Ireland for years and shopping on Moore Street where everything was sold from a cart or a barrel.
For Crate and Barrel stores, this one is the biggest I’ve ever seen.
I so love Crate and Barrel… they have such cool innovative glassware for serving cocktails and at a great price where you don’t feel like you have to charge your guests a deposit at your most rowdy parties for fear they will break your fine Baccarat. The glassware here is totally affordable.
I love cocktails.
The furniture department is out of control! For those of you who shopped in Crate and Barrel in Aventura Mall… this is going to blow you away.
I reckon they have pretty much EVERYTHING in their catalog on display in the store.
I just need to win the Lotto in order to totally refurbish my house.