Absolute Flooring

I’m not sure that they are actually interested in selling people carpet. I want to put new carpet in my bedrooms, and have been in here twice (once alone and once with my wife), both times when I told them I was not sure what I wanted and asked for some guidance, they told me that there are nylon, polypropylene, and wool carpets… And that was it.
Looked around for a while both times, but then left. I suppose I will look over the hill.

My husband wanted laminate floors in our bedrooms and I wanted carpet. Typical disagreement amongst a husband and wife – we rarely agree. Thanks to Absolute’s office manager, Sandra, I was able to bring home several flooring samples to help finalize our decision. After several months of consideration, we decided to go with carpet. That’s right… I won that one! So carpet it was and Patrick came out to our home and measured our rooms. He was professional and very knowledgable. Absolute only carries high quality brands, which is great. That’s what you want right? But – that actually made my job of selecting our carpet even MORE difficult since they were all so nice! Maybe a good problem to have. We chose a medium pile, multi-​colored carpet in the grey tones, and it’s the softest carpet we’ve ever had. Communication with Sandra was excellent. Every question I had, she answered promptly. In less than a week we had our brand new carpet installed and we couldn’t be happier. Even my husband is happy!

My husband and I have now used Absolute Flooring for two large jobs. We had an emergency need to replace all of the carpeting in our three story — 3,000 square ft house ASAP. After their office manager stayed late to meet with us after work hours and recommended the carpeting and pad based on our described needs — Patrick and his team installed all of the carpet in all of the rooms and two flights of stairs within the week.
The installation work looks great three months later — carpet looks great and I can’t speak highly enough of Patrick or his team. They always arrived on time, were very respectful and professional and even helped us out with moving a few pieces of larger furniture (with agreed upon small fee).
We would not even consider going to anyone else — on the coast or over the hill.
Follow Up Review: we also had severe damage to our hardwood flooring — Patrick planned out a strategy to replace the badly damaged flooring, sand and refinish all of the old/​new flooring and ensure it all matched and looked perfect. Again his team did an outstanding job — the sanding process really was nearly completely dust free — they took great care to drape plastic to minimize any dust. The wood floors never looked so good and we cannot be happier again with the quality, professional service PLUS — Patrick actually saved us a lot of money as we were prepared to replace all of the flooring and he managed to save most of it.

Patrick and his team did a fantastic job! We removed our old carpet and padding to save on labor. The Absolute Flooring team
removed old adhesive and staples, then beautifully restored our original hardwood. Timely, clean, absolutely professional. Would recommend to anyone looking for any hardwood flooring needs.

How can I sum up Patrick and his crews effectively… PROFESSIONAL!
I have known Patrick for a long time, but never had the need to have floors refinished, so when we moved and HATED our carpet, I called to have him come out for an estimate. He showed up on time, and indicated I would have my estimate the next day, which I did!
When his crew showed up, there were introductions, and his crew chief asked all the right questions, and got to work. They did stain samples for us to choose, and even discussed days we would need to be out in order to keep the air movement down to end up with the best finish. We had several stains and missing boards on our existing floors, which were taken care of quickly, and at a very fair price. They even dovetailed trim boards around the room that were not there on one wall to keep consistency — something I had even missed when they pulled the carpet!
Are his guys CLEAN? Every day, sweeping, vacuuming, and organizing their tools… like professionals! It was so nice to go over and see the progress, and peek in to see clean, organized materials and tools!
Walking into our house when it was done was breathtaking. Everything was finished to perfection! Patrick spent time with us to discuss care and cleaning as well!
We were so pleased, we called him back to finish our family room, hall and son’s room 3 weeks later — this room had NO hardwoods, and everything had to be laid down. His crew had the undaunting task of matching the wood, as well as stain color, which they pulled off without a hitch!
It is like living in a totally different home!
I cannot express how much I would recommend Patrick. My father-​in-​law is using him to refinish his floors now, and I will keep giving his name out. His crews are that good!

My floors were completed on Friday and they are beautiful ! But more than that, Patrick saved the day for me. Having signed up with another hardwood floor person who just couldn’t get the job done, I had no more wiggle room on my move in to the new house. I called Absolute Flooring and Patrick was very responsive, and while he was extremely busy, he managed his crews in such a way that he could fit me in. Plus the price was very competitive. Even though in my predicament he probably could have taken advantage and charged more. But he didn’t. Why I didn’t go with Patrick in the first place I don’t know. But guaranteed I won’t make that mistake again. Patrick’s team was there when they said they would be, they were meticulous on cleaning up after themselves and they did a fantastic job with my floors. Beautiful new Red Oak, installed, sanded, polished and now beaming. I wish I could post the pictures so people reading this review could see. His team took so much pride in their work and they had everything done right on time. Plus they re-​installed all my baseboards, only after touching them up (Patrick’s idea) and re-​hung my doors. Patrick knows how to run a business and he does quality work. Plus he really, really knows his product, hardwood or carpet. For example, I wanted my upstairs to be buffed and a new coat put on, but Patrick did a test and found out some kind of cleaner/​polish had been applied and said the finish wouldn’t adhere. Another saving grace. I highly recommend Absolute Flooring.

Our floors were completed yesterday and we could not be happier. We had bamboo floors in four rooms and carpet on stairs. From the first time we walked into the showroom to the time the crew finished the work, we were blown away by the service, quality, and result.
Sandra in the showroom and through out the process — immediate, complete, thoughtful communication. Proactive and flexible. Very appreciated. Set the stage for a great experience.
Patrick. Knowledgeable team leader. Respectful of his staff. Great advice. Very straightforward and immediately feels «trustworthy.» Showed up each of the 4 days we had workers there to kick off the work day and see the final work each day.
Crew. Wow. Blown away by their skill and quality of work. They did an amazing job. They were thoughtful about the disruption in our home (we both work from home), they put furniture back exactly where it went. They cleaned up every speck of dust and dirt EVERY day they worked. And, what a nice, friendly crew. Smiling while doing hard work — that’s inspiration.
Our floors are BEAUTIFUL. We are happier than we thought we could be.
And we already recommended them to two different friends!
I cannot understand the negative comments here. We had such an amazing experience with all of them.

I tried to schedule an appointment with Patrick. He was very aggressive, didn’t want to schedule with me, kept trying to pass me off to someone else, and hung up on me three times.
If this is how they do business over the phone, I can only imagine the quality of their work.
Keep away unless you want to be jerked around and ignored with any concerns.

We recently purchased a two-​story house with older carpeting and a limited amount of oak hardwood flooring. Patrick and his crew took out the old carpeting and installed oak hardwood throughout, and refinished the older floor so that the finish would be consistent with the new install. We also had Absolute install a beautiful natural wool carpet runner on the stairway and as a matching area rug in the hallway above the stairs. It all turned out beautifully. The installation crews were very competent and pleasant, and showed up on time. There were some glitches along the way, as there always seem to be with contracting jobs, but they were resolved relatively painlessly, and with my husband and me feeling like we got a fair deal and responsive customer service, with a contractor able to meet our tight timeframe.
Absolute’s showroom manager, Sandra, is very friendly and helpful, and let us keep carpet samples to consider with paint colors, match furniture, etc.
As a side note, the no-​loop natural wool carpeting we installed seems to be pretty resistant to our cat’s scratching efforts (aargh), and stains, so far.
We also just sold our previous home and had Absolute refinish the older oak hardwood floor and install new, relatively inexpensive carpeting prior to sale. They were able to turn the job around quickly even though they were super busy, and it looked fantastic.
I understand that Absolute is redoing the wood floors (or portions of them) in the house at Filoli Gardens — that tells you that they really know what they are doing!
I would recommend Patrick and his crew to anyone looking for flooring.

I am honored to write a review about Patrick and his team at Absolute Flooring. My real estate agent referred me to Patrick for my home in Half Moon Bay.
Upon purchasing the home I decided I needed to re-​sand and stain both levels of my home (Brazilian Cherry wood) with some detail trim. The prior owner had 2 large dogs that scratched the «heck» out of the wood floors. In addition, I needed the stair case ripped out as it was cheap plywood with carpeting up the middle and the top step was too narrow. Patrick studied the problem with one of his guys and they rebuilt me a staircase in Brazilian cherry wood with beautiful detail and resolved the top step issue (a big problem noted as well by the Seller and their RE agent). Sanding and re-​staining the 2 levels of flooring came out wonderful and my friends have commented on how beautiful everything now looks.
I also used Absolute to re-​carpet 3 bedrooms with 2 different beautiful wool wall to wall rugs… same in 2 bedrooms and a higher grade in the Master bedroom. For the office I purchased carpet elsewhere which they installed (not every company offers every brand/​design). Same with some linoleum tiles which they installed in the laundry room.
I had a tight deadline so that I could move in. To make it a bit more challenging, I had painters with whom Patrick coordinated due to my tight schedule.
I could not be more complimentary about the quality of the workmanship and the beautiful layout of the carpets to minimize seams showing as much as possible.
I even had one of his team members come out to repair a stain (shoe polish on the rug) which I did a horrible job of trying to remove from a plush woven wool carpet.
The workmen also cleaned up daily at the conclusion of their work day and all projects were completed in a thorough and professional manner with excellent workmanship and pride in their attention to detail.
I am an extremely satisfied customer. I also pay my invoices on time and when due as I feel a buyer also has a responsibility to be professional. You get back what you put into a business relationship. The upfront focus on all aspects jointly is important in the overall success of any project. Patrick and his team are top quality and excellent to work with. I highly recommend them if you desire high quality workmanship, good communication, meeting expectations and deadlines and awesome results!

I recently purchased a home that had flooring installed by Absolute Flooring — the new wood floor was mixed with older carpeting — I wanted the wood flooring to be consistent through the whole house. I was also in the process of having other work done, kitchen refurbished, fireplace redone among other work.
Patrick came and looked at what needed to be done and working with the builder doing the kitchen/​fireplace work agreed upon a strategy. The work began and the team from Absolute Floors was fantastic — they showed up on time, worked hard, were friendly plus they cleaned up after each day. Patrick stopped by several times a day for quality check and to make sure everything was on schedule.
After the kitchen and fireplace renovation was completed Absolute Floor team came back and finished the agreed flooring touch up work and the floor looked beautiful with my new cabinets
There were two problems that were resolved; 1^st) several of the pieces of older wood in the kitchen that was surrounded by new wood was different color. it took a while to fix because of the differences in colors but Patrick found wood in the right color and replaced the area. 2^nd) a water leak from master bathroom 3 days before thanksgiving flooded both kitchen and master bedroom– yikes — fortunately Patrick was able to find more wood with matching color. I really liked the way the different teams, the flooring and building folks, worked together as one to resolve the problem and have my kitchen ready by the Tuesday evening so I could begin cooking Wednesday.
Working with Absolute Flooring was a great experience and I will definitely work with them agai

Hands down, I will never use anyone but Patrick for my floors. I have used him twice now, and both times were great. Here are the highlights of why:
1. Carry great products. In particular the eco friendly carpet and wood options are top notch. There is another local floor installer who was neither educated on this, nor had the available inventory.
2. Customer service — Patrick was available and worked hard to get my questions answered and the job done in the timelines I needed.
3. Great crew. Very friendly, efficient and clean each time. And super timely — they say they will arrive at a time. They do. They say they will be done at a certain time. They are.
4. Quality of install. My carpets look great, but both times I have had hardwood installed it has looked amazing. The most recent wood install had a challenge of being butted up against marble tiles throughout the house and the team pulled it off.
A few honorable mentions:
(a) It is great that you can take samples home and think on it and compare against colors etc. And I probably went in about 15 times getting different samples — and usually I had the baby with me and Mckenna always helped me carry things around.
(b) I was really particular about the fact that I needed a low VOC/​environmentally friendly carpet and carpet pad option. Patrick did the research to verify what would work best given our install and specifically sourced an excellent product for us. A few years ago we had to use California Carpets for my father’s house and I didn’t get anything close to service and installation like this.
© Patrick has recommended 3 other contractors to us for various things that I have really enjoyed working with as well.
(d)I bugged Patrick and McKenna a lot with questions and flip flop on colors/​style of both wood and carpet. They answered, always were friendly and didn’t seem to mind.
Highly, highly recommend!

Two years ago my wife and I decided to buy our first place. We bought a fixer upper, we had to do lots of work to make it our home. The floors were a mess; there was carpet, laminate, hardwood floors and tile, not very nice or appealing. Enter Absolute Flooring… I got their name from a friend of mine who had been a very satisfied customer. From the time we went to their showroom to the time the work was finalized, the service Absolut Flooring provided us from the get-​go was first class.
Our house has specific flooring requirements and Absolut flooring was very knowledgeable about our needs, their customer service was awesome and the work was done on time, on budget and we couldn’t be happier with our floors. Their installers are very professional and very attentive to detail and most importantly, very clean and careful with our belongings.
A few months ago, we had a little water accident and a whole section of the floor had to be replaced. Again, Absolut Flooring stepped to the challenge and did a great job for us. Yet again, the whole process was great.
There is great service and there is Absolute Flooring service.

We’ve used Absolute Flooring twice now and plan to use them again with the new house that we are buying as they are WONDERFUL!
The first time that we used them was for refinishing of hardwood floors throughout the house that our daughter rents from us. They were able to accommodate our extremely short window of time, kept us informed every step of the way and did a beautiful job! Patrick was great!
We visited the store to select carpets for our home and Kelly was a great help to us in the choices. When the measurements were taken in our home and when the installer came, the appointment times were met. The carpet installation was done in an unbelievably quick time and looks wonderful — we couldn’t be more pleased — he cleaned up afterwards and we are happy, happy, happy!

First time I used Absolute Flooring was to do a black & white checker board tile garage job and it came out awesome. My wife and I even screwed it up by not waiting for it to dry by parking one of our vehicles on it and they came out and fixed it no problem. The next job was doing the floors at our new retail store. They worked with our general contractor to guide them through a lot of the prep work and even lent a helping hand on fixing a few issues that the contractor missed. They explained the difference between purchasing non commercial flooring at Home Depot and getting higher quality commercial flooring from them. They did an awesome job refinishing the australian cypress hardwood floor that already existed. I find Absolute Flooring to be pleasant to deal with and the girls in the office know what customer service is all about. I think they are very professional and will continue to use them in the future.

I have worked with Absolute Flooring on several projects, personally and professional. They have always done outstanding work and gone beyond expectations. Especially with customer service! they are patient and accommodating.
I will continue to refer Absolute Flooring!

Not happy with Absolute Flooring. They were very nice in the store and during the estimate, but did not communicate well at all about timelines, contracts and the need to have a signed contract before ordering the carpet. This makes total sense to me to need these things, but they did not tell me up front about timing, so I lost several valuable days waiting for information. Each time they dealt with me too late in the day to be in contact with the carpet mills they use back east. So, another day slips by. I I went with Direct Sales/​Carpet One. They will do my job on time and for less money.

I can’t believe these other reviews. In my 5 months of dealing with the crew at Absolute Flooring — I was amazed at the promptness and courtesy extended to us.
We bought a home in HMB in January — Through a loan program that had us add a remodel to the mortgage — So we had to pick contractors rather quickly. #1 Flooring — We chose Absolute Flooring at the recommendation of our Real Estate Agent. We were able to take home floor samples for days at a time (Ok — I did keep them longer that anticipated — and they didn’t complain) I must have come into the store 6 – 8 times — Looking at carpet, changing my mind, getting new samples — changing my mind. Renee was always very helpful and very patient. I was a new homeowner and had mucho questions.
We ended up getting the Hardwood floors refinished 1^st and then the carpets replaced. Holy cow! They are amazing! They are flawless. We had also had the windows replaced and when the pulled out the kitchen sliders 1 week after the floors were done — The boards seemed to slightly pull apart — As soon as I mentioned that Patrick stopped on by the day after we moved in.
Let me just talk about the guys who did the labor — OUTSTANDING — sweet guys — The guy doing the hardwood refinishing «Leo» and I forget the other guys name were great guys and completely respectful. We had knocked a wall down and there was a gap between the areas being refinished and carpeted — You cannot even see the transition and it was a ¾ in difference to begin with.
The carpet guys were insane — they finished in no time. The carpet was meticulously tucked in around door edges and the guys were really professional about seams. They even asked where I wanted them and gave me suggestions on what would look better.
I will have to say that when I called Patrick about a few concerns, I also showed him a few squeak under the carpet in 2 places. They will go ahead and fix it.
I also had to mention that there was a vinyl floor in the kitchen that we were unable to replace at this time that bumped up the newly refinished hardwoods and they guys made a custom transition that is out of this world that wasn’t in the plan. I really appreciate the level of customer service, the amount of professionalism, the patience and the overall experience. I would happily recommend them to anyone.
The only thing to make sure you read is your contract — they gave us great price and really worked with our budget. One thing that I thought we had ordered the moisture resistant carpet pad but we didn’t and I should have read my contract after the revisions — In order to get the price point we were comfortable with — we had to give up the special carpet pad and when it was installed it wasn’t the one I thought we had ordered. My mistake — I will still recommend them ten fold.
The 1^st

Terrible customer service!
I live in a condo and our floors were being refinished due to some water damage from our common area windows. The HOA was responsible for the payment and selected Absolute Flooring. They would not accept a check from the HOA. Instead, they wanted the check from me and the HOA could reimburse me later. Fine. They completed the floors on a Wednesday. By Friday (2 days later) they threatened to put a mechanics lien on my property. What??? In addition, the reason for the delay was because they would not let me mail in the payment. I had to coordinate to meet one of their employees to give them the check at my house or drive to Half Moon Bay and drop the check off. I have two small kids and I work full time. I don’t have time to do that. To make matters worse, their cheap laborer damaged my wall and cracked my kitchen door and I still have not gotten reimbursed for that.
Definitely stay away.

Incompetent, irresponsible, dishonest, and surly! AVOID!
This company installed wood flooring when we did a major remodel. We had multiple problems due to their incompetence. This was the only subcontractor that was a problem for us. We paid premium prices but ended up with a completely botched installation that they took no responsibility for. A complete nightmare.
Their basic working premise seems to be to hire some cheap temporary labor to do the job and then blame the customer when the quality of the installation is poor.
Stay far away!
The large number of filtered reviews here on Unilocal also speaks to the owner’s lack of integrity. Several of the other unfiltered 5 star reviews are plants by Half Moon Bay business owners in exchange for positive reviews from this business owner.