Quality Inn

I have been staying at different places in the state of Oregon. This place has been disappointing. Sadly, all the hotels in Portland in my price range were booked up. I called Quality Inn and was put on hold for about 5 minutes. So, my daughter called from her phone and was able to book a room. Why was I put on hold so long was a mystery to me. There was a young man who worked the afternoon shift and was the friendliest of all the staff. The next morning we decided to book another night because we did not want have another hard time finding a room. The room was booked easily the next morning. After a long day in Portland, we returned to our room ready to unwind about 5:00PM. Disappointingly, our room had not been cleaned! I approached the front desk to inform them of my disappointment of my room not being clean; at which time the manager had asked me if we left the «Do not disturb» sign in the door. Of course not… I would not be upset about the room not being cared for if I had left the sign in. They apologized and had housekeeping clean the room. The morning that we were going to leave, I realized my daughter looked cold and curled up in bed. She woke up and asked, «Mom, where is my comforter?» To my surprise, they did not put a comforter on her bed; sadly, she did not notice sooner. I again approached the front desk to inform the manager I would be leaving a negative review of the hotel. I believe the manager’s name was Jeanette. Also, I told her about cobwebs in our room and dust build up behind the furniture by the outlets which we did not notice till that morning we were checking out. Most of the time, the room was to just used for getting sleep. She told me I should have informed them of this sooner. Umm… I did inform the night manager about my room being cleaned but my daughter didn’t tell me about her comforter till she woke up cold. Jeanette did credit my account $ 25 and told me they do prize themselves on having the rooms deep cleaned. Sorry Quality Inn of Gresham, your hotel room did not reflect that. The breakfast was mediocre compared to the Hampton Inns and other hotels o have stayed at. There is ample parking. In comparison to the other hotels I have stayed at, the staff can be friendlier, can afford a deep cleaning in room 156.

To make this long story short, I surprised my boyfriend for his birthday with a night at the Gresham quality inn. On Christmas Day, I noticed my bank account was charged $ 350 on top of the $ 95 I paid to stay here… When I called I was told that we smoked in the room and was treated very rudely. First of all, I am 36 years old, I work in hotels, I know to never smoke in a hotel room. I contacted my bank to contest the charges as well as personally went into the hotel to speak with the manager. My boyfriend and I explained to him that we would never do that. We also said that we would never jeopardize having to pay such a fine as we were in the process of saving that money for an apartment. Here’s where it goes from a little insulting to extremely unprofessional. I began emailing with Greg Martin, the hotel manager, when he began stated that I would say anything I found necessary to get out of paying the fine, because I am in a financial crisis??? I have literally stayed in some of the top hotels in Oregon, I have stayed in some of the not so great hotels in Oregon, this experience has been by far the worst I have ever dealt with. I am in the customer service industry and by the way this manager has interacted with me reminds me of how not to treat guests or anyone for that matter. I am completely appalled.
I have read in other reviews their lack of rectifying other situations where they took «fines» that were not authorized. It seems to be a theme for them most likely due to lack of business. To top all of this off, my boyfriend and I were sick for days from their continental breakfast. This place is, at best, 1 dim star!

Sometimes there is just that last hotel you have to book because there’s nothing else and this place seems to be it.
First off they charge you an arm and a leg for the most basic of services. 308 dollars was about 6 times what the hotel room was worth.
The cable only went up to channel 35.
The sheets and pillows were dirty. The shower was low pressure but the tub filled up for no reason.
The hallways smelled like weed and mixed wonderfully with the room that smelled of shit not even mentioning the fact that the carpet had vomit on it right outside of the elevator. At night the other people are super loud and im pretty sure I saw four guys with prostitutes.
All in all i would rather push my mother who’s in a wheelchair down 30 flights of stairs then stay here one more night.

BEWARE THEIR BAIT AND SWITCH! I booked a room here through one of their reservation sites, sat for over half an hour, gave them all my information, i.e., address, credit card info, and then bang, oh wait, the price is actually $ 90 more! I was desperate and almost took it but realized that it was so out of our budget because of needing a room for 3 nights that we ended up cancelling our trip! Called Quality Inn directly but was totally dismissed. BEWARE.

Two couples of were traveling together and stopped for two nights at the Quality Inn in Gresham, Oregon. We had spent the night before at a Quality Inn in Bend, Oregon and enjoyed it enough that we asked them to make a reservation for us in Gresham. We wanted two rooms, one being a handicapped room, with a refrigerator in each. We wanted the queen bed that was $ 109 on their web page. When we got to the hotel in Gresham we found that they had given us a double queen bed instead. This was with about 20 to 30 cars in the parking lot and the building had four stories. They should have had some single queen rooms left. They charged us $ 125. Then they said the second night would be $ 135. The manager was the person who was checking us in and I asked about why the second night was higher. She said that their rates change daily. I have never seen a hotel that doesn’t charge the same price each night unless the second night is a holiday or weekend. Anyway, the two nights that should have been $ 218 total were $ 260 instead. After we checked in we discovered that they would give a 10% discount for AARP. All of us were well over age 55 (the AARP membership age) but the manager did not offer this discount. This reeked of bait and switch to me. Then we found lots of issues thereafter. The maids would park their carts diagonally in the hallways blocking them entirely. We did not get a refrigerator in our room which we needed to refrigerate medication so we had to buy ice and keep it in an ice chest for two days. The carpet in our room was stained in two places. The elevator was sticky with a spilled drink both days even though we notified an employee about it. There was laundry in a large pile at the end of one hall for all day and night. The door for the hotel laundry room was propped open all day and night right across the hall from our friend’s room. That made it quite noisy. The tables in the breakfast area had been brushed off and the crumbs were on the carpet in very noticeable piles both days that we were there. Basically, this hotel is very poorly managed and they play games with the rates. We will never return and recommend you do the same.

I’ve never heard of a hotel that will not check someone in if there is availability. After traveling since 6am and coming in at noon I was told that I would have to wait until 4pm because «the hotel does not check anyone in early».

Staff was friendly, but there was a huge line and only one person attending the desk. The poor girl was trying to check people in and answer the phones… Took 20 minutes to check in. No fun after a long day on the road!

Just here for one night for an event in the morning.
Great room, nice lobby and friendly staff all around.
Ample parking.
King size bed is amazingly comfortable
Flat screen TVs but no fridge or micro in my room.

I have had the WORST experience with the Quality Inn in Gresham, Oregon!
There staff has the worst customer service I have ever encountered!
After a mistake with a reservation, I have been charged for a «no show» fee, AND my card is still pending over $ 300 ON TOP OF THAT for charges I do not know about! I have tried to get resolution from the hotel management. But, instead of trying to talk to me about my issue, I was called a liar and was hung up on by the general manager of the hotel! I CANNOT believe this is the way Choice Hotels management treats their customers! I am still hoping for some resolution on charges. My family ended up with no place to stay, money taken out of our account, money being on hold from our account, and no help from staff in regards to trying to aid with the issue!
I would never recommend for anyone to stay at that particular hotel! I am hoping someone will try to help, since the staff at that hotel did not even attempt to help my family and I with this issue.