NTB-National Tire & Battery

I was not treated well, bullied into needing parts and when I said no I was given a lecture. Is it because I am woman, I had a nail in my tire and they took 45 minutes to get it out had my car up on the lift and I asked why they need to be poking around under the hood and I was told that they were checking my A/​C unit, and my car wasn’t taken down from the lift till I told them to give me a quote and that I would consider it. Mechanics are the nicest of guys Manager and counter staff are rude! When I took my car in at other points for an oil change I was hounded to buy other parts, never going back !!
Not sure why anyone would find a bad review and a caution of horrendous customer service funny. If I could give a negative rating I would

1 ½ hours to change my oil!!! Only one other customer has been here in that time. Guy actually came back to tell me I needed a new air filter but would take 30 minutes to get the part. What good was it to register car and schedule appointment online if you don’t have the parts? All this to save about $ 5 off where I normally go and there I’m in & out in about 10 – 15 minutes. Won’t be back. Ever.
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Manager just came back and apologized for it taking so long. Said going to not charge me. That was a stand up thing to do. Still not coming back but wanted to update my review to reflect good customer service following their gaffe.

I get my oil changed and tire rotated here every couple months. I have never had any problems with the service or staff. I always drop my vehicles off and they call for pick-​up when its done. Yes they will hound you to buy other parts as all the shops around but i always say no until i find out for sure i need the part. The waiting area is ok with free coffee.