CVS pharmacy

Very rude customer service I just wanted to explain something to Angel and he wouldn’t let me talk because according to him he knows and he doesn’t know and needs to let me talk to explain why my doctor was switching my meds and I needed to know how I could possibly get a refund or a credit since I had just picked up the wrong meds but no I couldn’t get a word on how damn rude sorry dude you have to work today not my problem and I told him thanks for being rude and I had my doctor change my new meds to Sams club so keep acting like that angel and cvs won’t have any customers have a nice day never doing business with you guys again. I would give you 0 stars but it won’t let me

This has got to be the worst CVS ever. EVER. Terrible customer service. Tons of their products are damaged, out of date, or already opened by a previous customer and left on the shelf. Every experience I have here is terrible. Last night I stood at the checkout for 5 minutes before an employee even came within sight of me. No joke, I saw a guy come in, take something and just leave. He obviously had an idea of how bad this place is. Don’t go to this CVS, trust me.

Ok service, they get the job done but they like to take their sweet time.
Always wanted to just say, «common! Get a hustle on! »

Every time I walk inn I they always greet me I feel welcomed I go there most of the time for my medication they are very nice and helpful at the pharmacist. The only thing it needs remodeling there is other CVS store that are very nice and clean.

This is my first review for a drug store. Lol. But the service is so great the least I could do is let everyone know. :)

This CVS is the closest pharmacy to my house — and there’s a Von’s Market, a good Subway and a good Pizza place in the same complex. There used to be a good auto parts house next door but it closed.
I end up in the CVS about once a month to once every six weeks (but not by choice).
Now, my 1^st complaint:
It’s IMPOSSIBLE to find anything in this store. You have to ask the counter person EVERY TIME you go in as stuff is constantly being moved. You’d think the store was going out of business. PICK A LAYOUT AND STICK WITH IT.
Example: Yesterday my wife needed some non-​stick gauze pads, Neosporin, and Band-​Aids. Just some common first-​aid type of products. We went to the nearest pharmacy (this CVS). After 10 minutes of wandering around, I went to find a floor person to ask for a location. None to be found. Not many customers either.
I walked up front to the registers — found one person. He had a line of six cutomers. I waited until he was finished with his current customer, excused myself to the next guy in line, and asked the clerk where gauze bandages, Neosporin, and Band-​Aids were. The clerk gave me the location.
I went back to my wife, we walked to the aisle, we found the location.
Add one attaboy to the front counter clerk for accurate info on a moving target (i.e. where the bandages are this week).
Next complaint: NO STOCK.
I counted them — there are 44 shelf slots with stock tags for some form of bandage: gauze pads, band-​aids, etc. TWELVE OF THOSE SLOTS HAD ZERO STOCK.
Now at one point in my life I ran the computers and modified the programs that maintained inventory for a radio paging (i.e. beepers) company with over 25 000 customers in 5 counties and a dozen storefront outets. I understand the basics of inventory control: shelf minimums, maximums, reorder thresholds, the fact that too much shelf stock wastes money, that back room space in the store is not profitable. etc.
BUT NOT HAVING ANY 2 INCH BY 3 INCH NON-​STICK GAUZE PADS AT ALL?
OF ANY BRAND?
2×3 IS THE MOST COMMON AND MOST USED SIZE THERE IS.
Next complaint: NO STAFF.
I went back to the front register to ask if there might be a floor person that could look in back for some unshelved stock.
Answer #1: He’s the ONLY ONE IN THE STORE and he can’t leave the registers.
Answer #2: There is no «in back». Everything comes off the resupply truck (due in tomorrow) and goes on the shelves. When the shelf is empty, you’re out of luck.
So we thanked him, left and went to Walgreens. They had everything we needed, floor staff that helped us find it, and lots of stock.
So this CVS IS A TOTAL JOKE, A WASTE, AND A GOOD EXAMPLE OF HOW BEAN COUNTERS ARE RUINING A COMPANY. And when the regional manager decided to close the store he can’t blame the bean counters in the home office. HE HAS TO BLAME SOMETHING LOCAL.
Note that in this case you have a personnel safety issue on top of everything else — you NEVER have only one employee in a store.
BTW: Other CVS locations are 24 hours. This one isn’t. With no business due to no stock and no staff, I’m not surprised.
Final comment:
There was a gentleman with a chair and a card table just outside the door promoting the D.A.R.E. program. My wife chatted with him while I went and got the car. I loaded her walker into the back and drove to Walgreens. During the drive she told me that he had told her that over the last few hours there were more unhappy customers coming out of this CVS than happy ones… that they were mentioning lack of help or lack of stock. So my experience that day wasn’t unique.
A good point: Parking is excellent, only because the shared lot is huge, and the CVS bean counters can’t turn it into empty shelf space.
Now understand —
I AM NOT UNHAPPY WITH THE STAFF — WHAT THERE IS OF IT.
I AM NOT UNHAPPY WITH CVS OVERALL — JUST THIS ONE STORE (I’ve been to several others that are the exact opposite — well stocked, easy to shop in, and good staffing).
THE ONE GENTLEMAN WAS VERY PLEASANT AND VERY HELPFUL.
BUT THE ONE IS ALL THAT THERE WAS.
And they wonder why they have a shoplifting problem?

I was here in August trying to download pictures on a camera to a CD… OMG it took 3 hours. I was doing something wrong. lol The staff was very helpful… thank goodness!

I’m actually not a fan of this CVS. This is the closest pharmacy to my house and I do come here quite often, but it’s entirely by necessity and not so much by choice.
This is one of the few CVS locations that I know of that isn’t 24 Hours. While in SD for college, perhaps I was spoiled, but all the CVS/​Longs/​etc. were open all day and night, which was great when we needed some cough medicine, or other liquids that contained alcohol ;)
Furthermore, this place is always changing its floorplan. It’s not the easiest to navigate since everything’s been moved around recently.
The only saving grace is that parking is always plentiful here (who shops in Glendora?).

Typical CVS but always enjoy the many selection of items that are on sale. The only draw back for this specific franchise is always altering or changing items on the floor. It made the store looks like it is empty or going out of business.
But as long as the items I am looking for are available, I will be back in this store to shop.