Glendale MRI Institute

This group is one of the best MRI clinics I’ve ever used. Staff is very professional. Appointment was easy to get. The location was immaculate. The equipment is in very good shape.
So why only 4 stars? I always get a copy of MRI and results for my own records. In this instance after making a request to pick it up the next day it wasn’t available when I arrived. I was then informed it would cost $ 5. I’ve never had to pay for a copy in the past for any MRI. Needless to say I was surprised. They did get me a copy quickly which was nice. Staff was apologetic for the mishap.
If it weren’t for that hiccup it would get 5. I’ll definitely use them again. great service the day of and the procedure went flawlessly.
PS They have fresh baked cookies and coffee/​tea for patients.

I must say WOW… This place really amazed me today. When I first booked an appt for an MRI of my knee the lady over the phone said the whole process from the time I step in the office and leave will take an hour. I must say I was out of there in 45 mins!
The lady that helped me when I first got there her name was Jackie. She made quite an impression, she was so professional, sweet, kind and ready to answer and questions I had. I felt at ease knowing she had everything under control without having to wait a long time. From the moment I got there she attended me by filling out quick questionnaire copying my insurance cards and then pointed me to the next person to have the MRI done. Also they had fresh yummy warm baked cookies with coffee in the waiting room :)
If you are thinking or looking for a place to go for your MRI, I highly recommend this place and I hardly ever write reviews but I just had to for this place!

I had a CT scan here this morning and have had MRI’s here in the past.
The staff members are always pleasant and efficient. They have handled my insurance expertly. I have always had good technicians here, and the facility is very clean. They also provide results to my doctor very quickly.
As an extra bonus, if you have a 7:45 a.m. appointment you will be greeted with the smell of freshly baking cookies which later appear in the waiting room :)

I was greeted by a cheerful receptionist and hardly noticed because of my attraction to the cookies and the complementary, individual cups of coffee and tea. There was no wait and the techs were so professional they gave me great confidence and comfort. I was out the door so fast I could barely eat my cookie. This is the place for princesses like me who loved being catered to and spoiled. I can park, get a quick appointment and have a snack in no time flat.

Best MRI place you can ever ask for. this is my first time very clean and very fast service thank you guys.

I have had many MRI’s but Glendale MRI is by far the best. I took my mom to get 2 MRI’s done and the staff is professional and when you check in your personal business is not disclosed to all who are sitting in the waiting area. They are courteous and discreet. They have the best coffee and cookies in the waiting area. I am definitely recommending Glendale MRI and they also have cash prices for those who don’t have insurance.

Outstanding facility. They showed my doctor an angle of my foot to correctly diagnosis my injury. Other facility did not show this. Customer service was top notch, and my doctor had results before I got home. I have recommend this facility to others.

Yesterday I had my first experience at Glendale MRI Institute and it was fantastic! When I called I was able to get an appointment the very next day. The staff emailed the paperwork so I could have it completed before my appointment. They also obtained authorization and informed me of my co-​payment. When I arrived for my appointment there was virtually no wait. Every staff member was helpful and kind and the procedure was a breeze. The facility itself is beautiful and there is plenty of parking. Thank you for the fantastic customer service!

Wow… what an amazing experience. The technologist Über went out of his way to make me feel like I was at home. I’ve been to Glendale Advenist and they dont even bother talking to me during the scan or letting me know what’s going on. I’ve also been to Glendale Memorial for a scan and they were rude and even told me I was too fat to fit inside their machines! But at Glendale MRI it was no problem. They even gave me headphones to listen to Phil Collins’ «In the Air Tonight» coincidentally my favorite artist! 5 stars for this experience. Im a bit claustrophobic and was scared to go into the regular scanner so I was scheduled on the open MRI, but the tech Francisco comforted me and placed me in the regular machine which cut the time from 1 hour to a half hour. The high field machine is the best way to go! Don’t be afraid claustrophobic patients, it’s honestly not that bad when they are talking to you the whole time!

Extremely poor customer service by the front desk and billing department.
Let’s just say my appointment with them was not pleasant. And the billing mistakes were even worse.

I had an MRI here and was greeted by the friendliest staff. I was not surprised because when I booked the appointment the people answering the phones went out of their way to make sure I had the appointment time I wanted and asked me questions that made me feel sure they knew what they were doing. The waiting room was so nice I didn’t even care if I was called in. There was no wait so I thought I could always go back to the waiting room after the MRI to enjoy all the treats. The technologist was so helpful. He went out of his way to make me feel comfortable. He asked safety questions and I felt my best interests were his first consideration. The MRI room was so nice and had all the comforts of home. I was assured the machinery were state-​of-​the-​art and the doctor was on the premises. I even met the doctor. He was very nice and seemed to be well informed. When I was taken out of the MRI room the technologist said the doctor would get the report very quickly. That was nice to hear since in the past at another place my doctor had to call the hospital and get my MRI report and we had to wait to get the report! I didn’t know you had to take out all your clips and you couldn’t have metal on you or you could be in danger. The technologist was meticulous and really looked out for me.
The staff was friendly. You can see that the patients are valued. The doctor was competent. If you want to be spoiled (and you know I do) you just found your place to get an MRI.

went for an mri recently. being in an mri machine definitely sucks. it sounds like an old school printer struggling to print out a book. the machine even snatched my hair clip out of my hands. mental note, don’t wear metal hair clip! i was provided with noise canceling earphones and they piped in sirius radio.
service was great, i was provided with a cd of images and films to take to the dr. in house radiologist will send a report in ~ 2 days. the cookies and neato beverage machine alleviated the suckage. sugar cookies provided also have sugar free option. i tried my very hardest to eat 500 bucks worth of cookies and drinks. staff was very efficient and even helped me fix my crutch.