Glen West Management Co.

This company is all about the owner and the tenant is just to provide the money. They show up unannounced — we’ve had a washer in need of repair for three months now but they can’t take care of that as they are too busy completely redoing two empty apartments. There is no on-​site manager and the since taking over in April the dirt and grime is appalling. There are old abandoned mattresses in the parking area and a stack of old doors encroaching on a tenants parking space. Their workman park in tenant parking and block the driveway. The manager of this building looked me straight in the eye and told me in the event of an emergency he would come to my apartment and steal from me. Avoid a building managed by this company!

Lilit was amazing! Very kind and always treated me like family. Anytime I had concerns about the property she responded quickly. Also, she was very flexible with both my move in and move out during the holidays. Couldn’t be happier. A+++++++

This review is for my building manager Lillit. She was great!
I’ve had rented apartments from many places, and out of all of them, Lillit was the most friendly, understanding and responsible person to rent from. She always responded quickly to any questions, concerns, and problems with had with the apartment. Things got fixed in a timely manner (usually within a day or two) and she would check in after to make sure things were working properly. We also had great neighbors to boot, which also helps things out a lot. I rented with Lillit for almost 5 years and couldn’t be happier!

Even putting one star for this company is too much! This is literally the worst management company I have ever been too. For starters the workers are beyond rude and have absolutely no manners one lady that works there with the name of Mary is so self centered she talks to clients like she owns you over the phone or in person watch out for her. Renting a apartment from this company is asking to go to hell trust me DO NOT DO IT! Also the owner of the company which I believe was named Nick has very unprofessional work manners I will definitely never rent from this company again yet alone let someone I know rent from them believe me save yourself !!

This review is about Glen West itself and our manager Lilit.
Overall, we are sooo thankful for how kind Lilit has been to us. we were three students looking for a place at the last minute, and Lilit gave us a chance. She rented a two bedroom apartment to us in Glendale and we made sure to be good and pay rent on time, and thus Glen West was kind and awesome to us. The apartment we rented was pretty old, so lots of things would randomly break. Luckily they responded quickly and things would get fixed within 3 days of me calling. They are very non intrusive, and if you pretty much pay rent, be good neighbors, and don’t destroy stuff, they will treat you with kindness. I will miss living in Glendale! I had the NICEST neighbors who all helped me move in when they didn’t even know me. We also lived close to the Americana which is soooooo nice. I definitely recommend them and Lilit especially!

Property: 2 bedroom apartment in Burbank
Length of stay: 7 years
Glenwest contact: Sarah
Onsite Manager: Anita
This review is based on all the above. I was very sad to leave my apartment. It was just off the Burbank Town Center, easy walking distance to everything I ever needed. Burbank was convenient to Ikea, CostCo, Empire Center… the list goes on.
The apartment was extremely clean when I moved in. New blinds, new carpet, new paint. 2 car spots in gated underground parking. No there was no pool or gym or other stuff that I would have no time to use, so all i cared about was the actual place.
The appliances — cooker, dishwasher were not new, but in decent condition to meet my needs.
There was a fridge left my the previous occupant that I was asked if i wanted removed, but since I didn’t have a fridge of my own, i said they could leave it.
Anita, the manager was always polite and responded in a timely manner if I had any issues. I don’t expect instant response for non-​emergencies and everything I had an issue it was handled with a week at most if not earlier. I especially liked how Anita was the kind of manager that is not always in people’s business. I was pretty much left on my own and never felt intruded on. There was always ample notice if management needed access to my place (usually 5 – 7 days in advance) and they were willing to work with my schedule.
Sarah, would always call back in a timely manner if I had any enquiries and was always polite. She was also kind enough to let me leave a couple of days in advance of my official notice so that it would line up with the end of the month.
They were very fair with my deposit when I left. Since I had been there for more than 5 years, they only charged me a small cleaning fee of $ 140 from the deposit, even though I didn’t really clean the place when I left and they needed to get it professionally cleaned for the next tenant. I know they repainted, put new carpet and fixed the blinds.
Only reason a star is knocked off is because there was confusion about who was responsible for the fridge (I recommend getting in writing what comes with the apartment). It’s a minor thing though and i’m very fussy.
Overall, I recommend this particular building for convenience and very reasonable rent, as well as a Anita (the manager) who respects your privacy and Sarah for her professionalism.

These guys tailor to their own comfort when it comes to scheduling things. Was very unhappy with their services. I wouldn’t recommend leasing from them.

I only recently moved out of my apartment of 6 years which was very difficult for me. I loved the location of the place, my neighbors, the convenience of living so close to so many grocery stores, the Americana, restaurants. Nice quiet neighbors, mostly made up of family and senior citizens.
I’ve worked with Sarah the entire time and she has always been very kind and courteous. Whenever we contacted her about an issue with the apartment, she responded in a timely manner.
The only reason I knock off 1 star is because my apartment was fairly old and definitely needs a revamp. Hope the next tenants of that space come to love it as much I did.

My wife and I moved into an apartment managed by Glen West three years ago. Our Manager, Sarah Hacopian, has been extremely helpful in everything we have needed. We recently moved from a one bedroom unit to a two bedroom unit and experienced a seamless transition, that was the best move we have ever had. Everything was fixed and taken care of quickly and thoroughly. We are very satisfied with this company, and hope to stay with for some time.

This review is based on my personal/​individual experience as a tenant through Glen West. I have been a tenant for the last 7 – 8 months and I have nothing but great things to say about the management company and staff. My direct contact is George. He is responsive and gets back to me in a timely manner. I haven’t had any issues with the company. My experience from moving in until now has been very pleasant. My apt is spacious clean and in a great neighborhood and the property is always well maintained. My neighbors are super friendly and we all look out for each other. I’ve rented many apartments (small apt bldgs and luxury apts) in my 10 years residency in LA and I must say that Glen West and George have been by far very on top of things and very understanding. Recently I lost job and was without work for a couple months. I had to pay my rent late and they totally understood. They did not harrass me with 3 day notice to quit summons to add to my stress. I gave them a courteous heads up with enough timing and they understood my situation. No hassle just honesty. Whenever I have a problem with maintance they are on it. For example, my water heater died on me causing me to not have hot water and they replaced it the same day. Only thing I wish was that parking wasn’t in back alley because I get home late from work but so far my experience as a tenant and with the company has gone very well. For that I’m grateful. Thank you Glen West!

My wife and I moved to Glendale in the beginning of 2012 and were greeted by Sarah when we informed Glen West that we were looking for an apartment with both a reasonable price in Glendale (which is hard to find); and some place with a lot of room. In Glendale there are a lot of nice places, but many of those places show their age. Glen West informed us that they were taking the liberty to to renovate the facilities (modernize them) so they didn’t appear so old.
When we moved into the apartment the carpet floors were replaced with fine wood, the bathroom sinks were replaced with marble, the faucet heads were changed, the screen doors new (robust and shiny), and new amenities. This is in 2012. It’s 2014 and they replace things that showed their age or didn’t function properly. Not many tenants do that, they did. We couldn’t be happier. The rent is reasonable considering you’re in Glendale. The residence we were staying at was in a prime location; close to 3 supermarkets, banks, dry cleaners, as well as a a 5 – 10 minute walk from the Americana and mall. Living in close proximity to many of these prime locations made life much easier for me and my wife who would find ourselves wanting to go out to grab a bite to eat late at night, or picking up some groceries and we didn’t need to go too far.
Whenever we needed something to be repaired, replaced, or had an emergency regarding our residence it was easy to get ahold of Sarah. If we were unable to reach her we would leave a message and she would return our call immediately. If the message involved a repair the person who serviced the residence would call us back wanting to know when was an appropriate time they should come to our residence to fix or replace the amenity. They kept the facilities maintained.
As a tenant they exceeded my expectations and assisted my wife from the moment we moved in.
I strongly recommend using them.

This review is based on our experience as tenants through Glen West. I’ve had a lot of sketchy landlords and rented through property management companies alike, so it’s easy to have negative preconceived notions.
The house had some electrical problems, loose screws and plumbing mishaps upon moving in, which isn’t surprising for a property that’s almost a hundred years old.
However, a lot of our home’s features were described as «as-​is». Specifically, we had an exposed kitchen light. It was explained that because the wiring of the house was so old, they didn’t want to be responsible for replacing a light fixture; it was a «cosmetic» renovation that would be too much of a hassle, and too expensive for them. Thank God I thought it was ugly and wanted a second opinion.
We have a personal electrician that has done work for us in the past, and so we hired him to replace the fixture with one of ours. Not only was he appalled at how unsafe this light was, in a home with cloth-​wrapped wiring, he found a short in the wall. I actually saw a spark in the switch. The conditions we were expected to live in were not only an extreme fire hazard, but appeared to had not even been inspected prior to us moving in. Upon further investigation, other outlets in different parts of the house were unusable, not GFI, and it was all kind of scary.
We weren’t reimbursed for the little money we shelled out to have our consultation and repair. According to our agent, it was not approved by management. This is the management that expected us to live in a home that was, in this case, a disaster waiting to happen. Our windows were also not functioning, and lacked screens, so we had to have them propped open and our cat escaped multiple times and was almost killed by a neighboring animal. There administrative office is very disorganized and also loses our check sometimes.
It is almost worth it just to pay for our own repairs now, as their maintenance team is unreliable and shows up unexpectedly when we aren’t home without any warning.
I would never recommend this management company to anybody I cared about, because it’s clear that they don’t care about their tenants and are borderline crooks.

I guess my review is based on my overall experience with Glen West and our apartment. I remember when my hubby and I first went to look at our current apartment. We had some problems getting hold of the apt. manager. My husband almost had it with them and was about to just say no on the apartment without even seeing it. But after the third attempt to see the apartment, we got in and it was the nicest place we looked at in the area and for the price. I had looked at over 30 apartments! It was newly renovated and looked cute on the outside as well as the inside (granite countertops, laminate floors, updated lighting, decent storage for a one bedroom). So, we put in our application and went to the office and turned it in because I didn’t want to waste any time. The woman we dealt with was so nice, I wish I remembered her name! And the apt manager is decent too, I think maybe it was a language barrier situation when we were trying to look at the place. Overall, we’re happy with the place. The walls are thin and we live next to two apartments with kids under 3, so it gets annoying, but I don’t think there is such thing as a perfect apartment. Recently we have been looking at luxury apartments and even those aren’t perfect. But I can’t say I’ve had a bad experience with Glen West or our apartment.
I do agree with a previous reviewer in that when we got the apartment, it was only superficially cleaned and I had to give it a major deep clean which was annoying, They need to hire a new cleaning company!

These people are theives. They manipulated a check of mine by adding a 1 infront of 50 and cashed it for $ 150. They are rude and hard to work with. Also, in the years that Ive lived there, tenants endured break-​ins and attempted break-​ins.

Very dishonest and unfair management. I tried renting an apartment with them but the manager Sarah who was initially friendly then decided not to take our calls and then said it was rented the apt to someone else. Whatever happened to first come basis! Initially we thought it might have been genuinely rented out but my friend called them and she said it was available. I have never been so disappointed and felt mistreated as a tenant. Sarah has been the worst and we will never go back there.

The worst management I have ever seen in my life. I called them atleast 10 times about an apartment that I liked. The lady named Sarah told me that she has already promised the apartment to someone who will bring the application the next day. I told her I have my application ready, doesn’t it like first come first serve basis. She said, if the application doesn’t come tomorrow, you can bring yours. I gave her my number to call me if she doesn’t receive the application. Since I was running out of time, I was looking at other apartment’s around too. I got too busy that I forgot to call her back. However I had liked the apartment very much that it was still at the back of my mind. AFTER a WEEK, I found on their website that it’s still available to rent. I freaked out and called her to find out as to what happened. she still said the same thing, I am waiting for an application that will be here by 4pm. I told her I was told the same thing a week back. This simply shows how discriminate they are in lending their properties. I called by the end of the day and she says I got that someones application and I will start processing it. When I asked, I was ready to give my application a week earlier, why did you deny it and keep waiting for this guy for so long… for that she didn’t have a answer. That proves that she didn’t intend to give the apartment to me in the first place. Sometimes I feel how pathetic this world is.

Slumlords! I rented an apartment managed by Glen West. Upon moving in, the apartment was not prepped nor clean. It was also infested with bed bugs. Although the infestation problem was eventually taken care of, they weren’t at all apologetic about the situation. The pipes in the building were old and there was rust in the water. Cockroaches would occasional appear out of the drains. The general upkeep of the outside of the building was poor. Do yourself a favor and DO NOT rent a Glen West property! If you are a property owner looking for a management company, I guarantee, Glen West will run your property into the ground and destroy your reputation.

When looking for someone to manage my property I want the company to be managed by a person I trust to treat me (and the tenant) with fairness and honesty. You also want a company that knows the market. I have found Glen West management to be that kind of organization, run by a person that I trust.