Discount Tire Store – Gilbert, AZ

Let me start off by saying, this was my best experience at Discount Tire. More importantly, it was my best experience with customer service. I had recently popped my tire, so I was driving off of a donut. My wheels are after market and custom, so they needed to be special ordered. I called in and spoke to Joe, he instantly got me my tires the next morning (There were only 2 stores in Arizona that had them in stock.) Which was very quick because a different Discount Tire told me 2 – 3 days! Joe called me the second they arrived and told me he could fit me in to get the new one’s on. He really made me feel like he was going above and beyond to make sure I could get back on the road. Joe had informed me about how much tread I had left on the front tires and the safety information. I love how he never tried to push me to buy new tires for the front, he only warned me when I’m in the safety zone. Joe is the best, hard worker I’ve ever met and he does an excellent job. Thank you Joe!

We have purchased tires here for a coUple of our vehicles and experienced great service and honesty up till today. My son took his truck in for balance and a leak repair on tires he bought there. He called first then dropped off the truck. He calleda couple hours later and they returned the call that his truck was finished and good to go. When he got there no work had been done. He asked and was told it was all done but when he questioned them the rep said the tire with the leak had an issue and they couldn’t do anything l. They never called and they led us to believe it was fixed. Then told us we could buy new tires. We won’t be back. Too bad the current employees lost sight of customer service.

I have been coming to Discount for years (since 1994) and I have always had amazing service.
Today, there was an issue with a wobbly wheel after install… I have dealt with the D.T. Manager for this store (Frank) and today, due to the circumstances, I met the new manager Joe!
Joe went unbelievably above and beyond today to remedy the issue and get me back on the road and for that, I will continue to be a loyal customer!
Things happen, but in the retail/​wholesale game, it’s how you react that makes the difference between «Winning Companies» and «Losing Companies»!
Thank you Joe for having. «Winners» mind set and for going above and beyond to make a nobody, feel like somebody!

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The entire staff displayed such professionalism, friendliness and promptness with each customer that walked in the door. Tyler, Joe, Joey and Nate were such a pleasure to listen and watch while I waited. They are such gentlemen who accommodated the customers and are quite knowledgable. The service was outstanding!

I made an appointment with Jose earlier today to bring my 2014 Corvette Stingray in for a nail in the front passenger tire. I have had horrible service by 2 Chevy dealerships in the recent past so didn’t even bother calling them. Jose was very professional on the phone and in person. In fact, I sat in the shop for abut 30 minutes and noticed that every staff member was courteous and professional to all customers. My problem was resolved in a timely and efficient matter and Jose and the gentleman who plugged my tire and tended to my car (sorry I did not get his name) were outright awesome. I am extremely meticulous when it comes to this car and they handled her with grace. Thank you so much to the guys at Discount Tire Market St in Gilbert. I will for sure be a repeat customer as well as recommending your shop to others!

This work order says it all! I told them exactly what I wanted. They failed! I had to argue with them to cross rotate my tires like the work order said and told them to leave the air pressure alone, I just set it to the OEM spec. Two days prior but they inflated my tires 5 psi over what the damn paper work recommend! This has happened multiple times with different locations! This job isn’t hard! I’ve done it for a few years a while back! Not hard to read!

Why would anyone get tires at someplace that is not a Discount Tire? They are without a doubt the best! I remember going to discount with my dad over 30 years ago. They haven’t changed. In fact they are better. Their service is the best. Today a group of 5 customers including myself waited out front for the doors to open. Promptly at 8am the managers and several of the staff came out and immediately assisted all 5 customers. This place rocks! Need a flat fixed free? Come here. Need your tires rotated free? Come here. Want the best priced tires? Cone here.

Got a flat in my run flat tire. Thought I was going to be out $ 230 for a new tire, but Steve not only happily got me in right away, but they were able to fix it at no charge! I was back on the road within 30 minutes. Thanks for the great service!

I am a big fan of the Discount Tire business model. Every single time I have gone into a Discount Tire I have been greeted promptly and in a genuinely friendly manner. Upon reaching the counter, the employees show options and assist in making a decision on what tires to purchase without any pressure or upsell.

Had an emergency tire replacement and Eric was able to get me right in on a Tuesday morning. All the front office staff was very welcoming and friendly. Although there was a line, they greeted the people and let them know they will be right with us.
After further inspection they found another tire that needs to be replaced and tried to find something for me so I could get back on the road until they got the matching back set in. This changed the original plans as the tires I wanted were not going to arrive until later that day.
Eric was patient while I sorted out my options to get back on the road. He did not try to up sell me either! Overall they were able to get all 4 new tires installed & out the door within 45 minutes.

These folks work so hard and really try to provide friendly customer service, I can’t see handling my tire needs any place else. Sure, they sometimes run late on appointments, but they have a nice waiting area, free water and there are a ton of cool places nearby this store.

The place is always busy but these guys hustle you in and out .the ease of making an appointment online is great .you just have to be prepared for the unexpected rush but never a dull moment with other stores around to see while you wait

I have used this location many times and gotten hassle free, efficient service. However, last week my visit wasn’t up to its usual standard, so when I received the survey in my email I answered it honestly. I got an email from the store manager, Frank, apologizing for the trouble and telling me what he was already doing to «make it right» (which, in this case, was ordering a new set of wheel locks direct from the auto manufacturer so that I would not have to). Here I thought I’d have to go to the trouble and expense of ordering a replacement set myself, and he already had plans in place to fix it. Customer service is half about getting it right the first time, and half about fixing the things that happen when it ISN’T right the first time. Nice job and thank you to Frank and his staff for fixing it without being asked!

I’ve been coming to Discount Tire for decades now. They have a wide variety of tires available, and can order anything they don’t have. They also offer a sort of insurance (I don’t want to call it a warranty because you have to pay for it). The coverage is pretty good, and they will replace any damaged tire. Only normal wear is exempted. Their people also seem to be very knowledgeable about their products.
The only bummer is that they don’t offer nitrogen. A lot of cars now are coming with nitrogen in the tires. If you come to Discount Tire you’ll lose it because they use ordinary air. But otherwise this is a good place for all-​things tires.

Jaz gave us great service when we came back for warranty! Very professional will definitely be back

Came in here on January 2^nd to have air added in my tires. Now I’m a girl that knows her way with vehicles, but the light had been on for two days (came on NYE, and they were closed new years… or at least I figured they were) and being that this location is about 3 miles from my ice rink, it was more logical to swing by in the morning on my way back from practice instead of driving home, changing clothes, pulling out my other vehicle and dragging out the air compressor.
They are always super friendly and polite. I’m always impressed by this! The boys that do my air check are always very courteous and do not make you feel like you are hassling them, or wasting their time, or any of that. Quick and simple and the guy who did my air that day even did thorough tire checks, and warned me the insides of my tires are wearing (I already was aware and go through tires like water haha), but I appreciate the check of my tread, rather than just filling up my air and sending me out!
All of the kids who have added air in my tires always strike up conversation with me and I appreciate that. Always fun to strike up conversation with employees.
Clean & Quick, Been here multiple times, I think there was only 1 time prior that I had to wait about 10 minutes for air, only because it was a busy afternoon and two vehicles were already in front of me. But I did not mind. Otherwise I’m always in and then on my way!

Today Jesse and Dustin were the guys who helped me. My husband wanted me to take the car in this week and get whatever tires needed replacing done. He thought 2 of them needed replacement, but Jesse checked and said only one needed replacing.
I wasn’t that happy that they didn’t have either Goodyear or General for my ’95 Ford Explorer, but he found something comparable, a Pathfinder. And he gave me a viable solution to replace the other 3 tires in a few months so that I can get back to having them all on the same schedule for replacement.
The place was clean and no real issues.
However, the wrong mileage was put on my receipt, which I later had Jeff, I believe, change that and send me via email a new receipt. They were off by 110,000 miles under what the actual mileage was, which was 230,000+ miles.
Had called in earlier today to set an appointment for 2:30 pm. They said they would guarantee that I would be out of there within 45 minutes, which I think it was closer to like 30 minutes. That’s good, because today I was really constrained for time.
Not sure if Dustin was the guy that put the tire on, but it looks good. I told Jesse I did not want the air pressure in my other 3 tires changed, and Dustin honored this.
Though they got the mileage wrong on the receipt and didn’t have the tires i wanted, I’m still giving them 5 stars. Customer service was excellent and continues to be at this location. Will keep coming back.

I have been coming here for years. Frank and his crew continue to exhibit true professionalism, respect and pride in their work.
I wish all auto service establishments had this approach. They should
Come here to learn how!
I’ll keep coming back and a shout out to Joey for his help!

Love this company. Just got my tires air’d up and they offer me water! Anyways, I bought 4 new tires last year and I shopped around. Sam’s club had the best price. Some other company beat that and then Discount beat that price! I got a great deal! Very friendly!

Excellent customer service I’ll be back when I need new tires.
On a busy Saturday morning I was greeting immediately by a friendly staff member. I was expecting to be sold a new tire as I didn’t think that the damaged one I had could be saved. The store had about 15 people in it and the wait for my tire repair was over an hour and a half. They actually texted me in about 45 minutes to let me know the tire was fixed. Not only did they not try to up-​sell me to something I didn’t really need, the service was completed before the expected time, but the repair was free, I was surprised and impressed at this and will definitely be back for my rotation and balance in 6k miles. Great location!