My family is done patronizing Michael’s due to their cowardly capitulation to the open carry crowd and their decision to allow open carry in their formerly family-friendly stores.
Bennet M.
Place rating: 4 Austin, TX
This Michael’s was very clean. It was busy this past Sunday too and surprisingly everything stayed organized. I came here looking for tape to make straight lines of a dry erase board. Not sure what it was called. I looked on every aisle on one side of the store so I finally asked. The lady was friendly although didn’t really point me in the right direction. It’s okay, I was confused too but I knew what I was looking for. I love how they have the coupons online and they use it towards the most expensive item. I didn’t purchase anything that day but I was with someone who did. Good job on keeping it clean Michael’s. Off to office max I went.
Kirsten H.
Place rating: 5 Cedar Park, TX
Great arts & crafts store with just about anything you could need for any craft imaginable. They have frequent sales on great stuff, coupons available by app and mailer, and a great staff to help you get the best deal on your purchases. Michaels has monthly classes to help you hone in on craft skills such as sewing, embroidery, framing, and they even have classes for the kids! Highly recommended, but don’t shop without bringing your coupons!
Lacey W.
Place rating: 2 Georgetown, TX
The staff here is horrible. I passed about 10 teenage/young adult staff and not one greeted me. I had a question and everyone kept telling me to go ask someone else. The selection at this store is pretty bad as well. Will not be going back at all.
John L.
Place rating: 1 Westford, MA
Understaffed & unable to process customer sales in a reasonable time. I stood in line with 15 other people & only 1 teller who couldn’t get her terminal operational… First time I’ve been in a Michaels in 6 years, and it’s the last time.
Kellyann K.
Place rating: 1 Georgetown, TX
The majority of people in this store are totally incompetent and do not care about the customer. Why is it when I call with a SKU number, you can’t tell me if you have it or not? First, I am told that everything has been put out. Then you say that there is still things left in the back? I can’t imagine there is time to train employees due to the turn over being so insanely high. Would rather go to hobby lobby, better prices there anyway!
Cynthia M.
Place rating: 1 Georgetown, TX
Very disappointed with Michaels today. Tried to purchase a custom made tabletop Christmas tree today. They had 2 different prices on it. A girl with blue hair told me that BOTH prices were incorrect and she would not honor either! She found me in the store and told me the real price was almost 3 times the lowest marked price. Do not trust this store. Go to Hobby Lobby instead.
Theresa Z.
Place rating: 4 Austin, TX
I like this particular Michael’s because the people that work there are so very nice. I get a hello on the way in and a speedy check out at the cashier. For thrifty hunters, there is usually have a bunch of stuff on clearance around the store, typically at the end of various aisles. Their post-seasonal sales are also fantastic! I got all kinds of christmas goodies for 75% off recently. I love the massive selection of beads, bobbles, and hardware. They have every color, finish, and style you could want. A beader like me is in heaven! And there is often some kind of sale going on, so you can score goodies for a fraction of the cost. When I was at the store recently, the cashier rang up my purchase incorrectly. He quickly and calmly fixed the problem and I even got to use my coupon again! Talk about good customer service! It’s one of my favorite lunchtime places to kill time and I will definitely keep going back.
Deanna B.
Place rating: 4 Round Rock, TX
This is not my usual Michaels but it is still a nice place to visit. The store is big enough to accomodate the variety of products. Those of us who craft return to the same stores often so it would be nice if there were fresh new items from time to time. I’ve been looking at the very same Big Shot dies for the last two years. All in all, it makes a nice back up location to the one closest to my home. It is also convenient in Wolf Ranch when I have a few other errands to run.