Quest Diagnostics

A made a late afternoon appointment, hoping to not have to wait long. I waited about 15 minutes past my appointment time. Phlebotomist was very friendly. He talked to me throughout my entire draw to help take my mind off the fact they took ten vials of blood. I was in and out pretty quickly. Book appointment on-​line is pretty convenient and easy.

Unpredictable location. They stopped taking calls to tell patients an approximate wait time. You never know if the wait will be 15 min. or over an hour. More importantly, Quest Corporate is notorious for trying to over bill even when they have chosen to accept set pricing from an insurance company. Even as a preferred vendor they will try to bill you illegally. If they contract with your insurance company they can not bill you for the difference.

We have been coming to this company at least once a month for over a year. And we still continue to get bad service, wrong information from them, and even though we have had several technicians, my daughter always comes home bruised from their blood draws. I would NEVER recommend this company.

Really great service here! Everyone was really nice on staff. I received my blood drawn by Dominic and he was fantastic! Really gentle when drawing blood, friendly, and fast paced. I will be recommending him to others.

Been here a couple of times for blood work and each time has been a quick in and out! I schedule an appointment on the website and once I come in I’m called back within 5 minutes. My appointments have been on weekdays at around 1pm and the location is never packed but just a couple of others waiting.
At check in you will need to have your order and insurance ready each time. On one they had to call to confirm with my doc the details of order but that was also done quickly and not much longer wait. The ladies work fast and the place is clean.
As far as the needle poking, it’s been just fine! Haven’t got anyone that hurt me or left me bruised like I have in the past from other spots. Great spot to get medical needs taken care of!

This is the best quest location! I will literally go out of my way to go here. 1^st of all they excel in efficiency (with or without appt). 2^nd, the staff is knowledgeable and withdraws blood with ease. Lastly, they provide great customer service. I have been to the La Palma location and they were horrible! I recommend this quest to other without a hesitation. I do not know why they have such low stars!

This place… unusually long wait, limited staff and small, cramped waiting room. We left after our 1 hour wait changed to a 2 hour wait after we had been there for just 15 minutes.

Make an appointment! I was in and out of there in 30 minutes. The lady that took me to the back was awesome. She was smiling and speaking to me she made me feel very comfortable. She verified everything and had me look at the vials and be sure my name was on all of them. My arm has a small dot from where she took the blood no big deal. Make an Appt and remember to wear your smile.

MAKE AN APPOINTMENT — otherwise you will be waiting 2.5 hours as a walk-​in, I know i just did. People with appointments will «bump» those that are walk ins.
So I have not eaten in 14 hours and I’m holding my urine, along with most people in the waiting room which also have been fasting and holding their urine so they can produce accurate lab tests. It would be nice if Quest had a number system or some way to determine how many walk ins are in front of you waiting, as you hold your urine and your stomach growls for who knows how long? I left after waiting 2.5 hours. It is obvious Quest needs to do the following: hire more Phlebotomists, publish wait times in the lobby so walk-​ins can see their place in line, or operate on an appointment only basis.

Avoid this site if you have a fasting or time sensitive draw. Monday mid-​morning wait time over an hour just to check in. Another hour to draw. Appointments do not help. Plan on a 30 to 40 minute wait just to check in. If you have to use this lab try and wait until later in the day. Poor staffing levels at both check in and draw stations.

This place should tell you that you need to wait 2 hours before you are seen. It’s really bad service and will never come back.

I have to go every year or sometimes every few months for blood work and I thought out of convenience since this location was close to my work I would give it a try. Was I wrong. The phlebotomist that took me back put me in a big chair and strapped my arm down. I sometimes get anxiety about needles and it was showing and she told me to calm down. Then she looked at my arm and told me to «tell the story about my veins» I have «hidden veins» and it’s never been a problem in the past. She started to take the blood and then told me she couldn’t et anything? Huh? She then called for another phlebotomist who came in strapped my other arm down and took the blood and for
It out. They kept asking me if I was going to pass out after. Ummm? You think! Unprofessional and insensitive.

Completed Well-​Being Assessment & Biometric screening for Choose Well. Made appointment but no waiting in lines. Took less than 15 minutes. All targets reached to Earn payroll Rewards! Yay!

Maritza jumped through hoops for over an hour trying to help me get the right code from my doctors office. She didn’t give up after being disconnected twice and the office was crazy busy.

Good service when I took my test in February but getting the results was a nightmare. I wish I could give them zero stars!
I requested my results by e mail, phone and even loaded the phone application and finally got a reply on April 2. This was after having to ‘re test at UCLA at 700 am on April 1. My results were ready by 100 pm.
I’ll never use this fu_​_​ed up place again! Quest get your crap together!

Avoid at all cost. I was fine when I stepped into the clinic and now I have a gigantic bruise on my arm from my bloodwork. The nurse is absolutely horrible at her job. She probably punctured a wrong vein for this big bruise to be so visible and painful.

This place was so convienient seeing as how it was open super early & there was hardly any wait when I went around 7am.
THEN THEY NEVER SENT IN MY BLOOD WORK!!! I am pregnant & that information was time sensitive. I can NOT redo the lab work because the time period for those tests has since passed.
TOTALLY UNPROFESSIONAL!!!
The women behind the counter were not friendly at all. They were just robots calling names & filing paperwork. It’s safe to say their customer service was seriously lacking.
Please do not go here. If they lost my blood viles… they could lose yours & that is IMPORTANT information!!!

This place is alright. I mean, who really wants to go give blood and urine samples, right? Well, I have to a lot but I’m used to the super friendly and «fun» LabCorp that is just up the road. I had a different doctor send me to Quest though. I’ve been there probably 2 – 3 times in the last few years. It’s organized and they all seem polite, but it’s always busy and there’s always a wait. I even had my rheumetologist send me to LabCorp instead after seeing that my primary doc had the original work done at Quest… he said he liked them better. I agree.
You gotta go where your doctor (or insurance) wants you to go… and it’s not bad but just kinda stuffy and busy. I’ve never had bad care there and the staff is decent.
It’s a clean place and professional, I guess that’s all that matters when it comes right down to it.

Lately my doctors have been needing a lot of tests done on me, and I’m doing my «tour» of different Quest facilities. I decided to venture away from the city of Orange, and check out the Fullerton location off Harbor Blvd/​Bastanchury.
Free parking and long office hours are the only 2 thing positive about this location.
My appointment was at 3:15 and the waiting room was literally empty! Meaning I was the only patient in the room. Three technicians or phlebotomists were behind the counter.
At 3:45 my name is called. That’s ½ hour wait, with an appointment and an empty room.
The phlebotomist was shuffling through my paperwork, and didn’t look like she knew what she was doing. She called my doctor and spelled things out on the sheet she was reading. Come on, my lab work wasn’t that complicated, was it?
She sat me at a station and disappeared. Then she came back with 6 viles, I practically fainted. Either she’s a robot or totally not responsive to emotion, she didn’t even notice how much I was panicking when I saw the amount of blood being drawn.
I told her I was petrified of needles and she didn’t even acknowledge me.
She looked for a vein, found one, strapped the rubber strip on my arm and without telling me, jabbed me with the needle. I literally Unilocaled «F*ck!» and looked away. She had to pry my fist open to make me relax.
It was a horrid experience. The other locations didn’t leave any bruises… but 12 hours later I can see the harpoon mark this woman left behind.

I needed to get my blood/​urine lab work done for my annual physical and found this very convenient location close to my work. Monday through Friday they are open from 5am to 6pm and they’re open Saturday from 5am to noon.
All staff were very friendly and even though the waiting room was packed to the brim I was out of there in 30 minutes thanks to the fact they had about 4 lab technicians working on patients at once. My blood was taken in a private cubicle with a beautiful view of the golf course.
You can make an appointment via their website but I had no problems just walking in.