SERVPRO of Fountain Valley

Servpro of fountain valley not only saved our guestroom but they gave us peace of mind.
I do believe they are the best in the business from how their management, technicians, and office staff handled our emergency.
We had renters that trashed our guestroom and didn’t give proper notice when leaving. When they failed to move out completely and or clean the room; we took the task on ourselves only to find many different types of mold, not like I had seen in my life!
I called Servpro immediately, they gave us instructions and set up an appointment for the next day.
During the assessment, the manager Paul quickly and clearly surveyed the damage gave us an estimation and talked about different options to save on the cost.
The owner himself, Glenn called back the same day with the final quote and again options on how to lower the cost and scheduled a time that week.
In between the service they sealed off the room placed professional HePA vac air scrubbers in our home to make sure mold spores were not let in the house from moving out the rest of the contaminated items.
Not only did Paul and Chris do a phenomenal job cleaning the room head to toe, they kindly disposed of the furniture that had been too damaged to save and carefully cleaned delicate items they were able to salvage. They even generously cleaned the carpet on our stairs and hallway as a bonus! Additionally, they left the air scrubbers & fans in our home a couple days after service to ensure we had great air quality.
This very stressful and costly ordeal would have been so much worse hadn’t been for the quick response, excellent service, great communication and prompt follow up. I hope I do not have to call them for a while but I know they will be the first I do if I have any other water, fire or mold damage.
A genuine shout out to Glenn, Paul, Chris, Cindy and everyone at Servpro — we couldn’t have done this without you– Truly, Justin & Melissa Kirkman

If I could give no stars I would! I had a water main burst so I called this company to help dry out everything. At first everything seemed to be great. Then I came in the next day their fake walls were down. The dry wall was all over the place. Trash left behind by the employees. Foot mark on our things from the employees climbing on our items. They tried to dry installation which was crazy to me but I let it ride. When I called the manager to complain He basically said I don’t tell you how to do your job don’t tell me how to do mine and hung up on me. Then another individual came and basically pulled all his equipment off site half way through the job. Leaving a mess by the way. Then when I got the bill for the FULL amount by the way. I called and spoke to the owner and he basically THREATENED me if I don’t pay him he will come after me. So that was fun! Servpro as a whole has been a VERY Horrible company to deal with especially this location. Then I finally got a discount for barely anything. Honestly I should not have paid them ANYTHING for how unprofessional they are. Do not use this company they will harass and threaten you until you receive payment. The worst company I have EVER dealt with in my life.

I had a very bad experience. I would find another contractor.

So I saw these guys driving down the 55 and I gave them a call. My dog decided to eat a bag of BBQ charcoal briquettes. A couple hours latter she exploded all over my house destroying my long shag carpet. The owner personally called me back and sent the A team to the house on a Saturday. Long story short, the owner and his team saved my carpet, saved my living room. The owner explained that they clean carpets but that’s not what they really do. These guys handle small and large disasters. Fire clean up, water damage and mold clean up. I hope I don’t needs these guys for that but if I do I now know who I’m going to call. 5 stars all the way!