Top To Bottom Cleaning Services

I decided to try Cara out because my current housekeeper failed to wash some dishes in the sink the last time she was here. I had specifically asked my prior housekeeper if dishes were something she minded doing before hiring her and I was told it wasn’t a problem. Well I learned today to be happy with a few dishes not being done and the rest of the house being perfect.
Cara initially scheduled our appt. for 9am and then texted the next day to ask to reschedule to noon. Which actually worked better for me. She followed up the morning of telling me she’d give herself a window until 12:30p and then didn’t show up until 12:45p. Even though we’d gone over a checklist on the phone of what I wanted done I walked her through my home and went over everything again. So there should have been no misunderstandings.
My wooden Kitchenaid cutting board and culinary school knives were put in the dishwasher!!! I was clear about washing what was in the sink. You don’t run wooden cutting boards through the dishwasher. Nor do you run quality cutlery through a dishwasher. Anyone who cooks or who reads their product warning labels knows the detergent dulls the blade and causes rust. If my complaint about my last housekeeper is that she failed to wash dishes wouldn’t you make sure you at least for that right?
I told her my upstairs guest bath had been cleaned and hadn’t been used and did NOT need cleaning. She cleaned it anyway. She took the vinyl floor mat from the bottom of the tub and put it in my washing machine telling me it needed to be cleaned. Well then clean it! At that point I was annoyed and told her that I didn’t know why she cleaned that bathroom because I was clear it was already clean. She stated that she didn’t hear me say that. Um… I only said it three different ways. Upon going into the laundry room to pull the vinyl mat out of the washing machine and put it back in its place I found one of my white wash clothes wet sitting on top of my dryer. I asked her what was this and she replied she didn’t know. I told her I had done laundry the night before but hadn’t washed any towels so there was no way I had put it there. Not to mention right before her arrival I slid a laundry basket full of clean clothes to the back of the top of the dryer to get it out of the way. From there it just went down hill.
She used over the counter non professional cleaning products which left build up and residue on my mirror furniture, my bathroom mirrors and countertops and my glass shower. The rubber hair catcher at the bottom of the tub still had mold on it. There was hair on the outside of my shower which I had to point out twice to be redone. She scratched the enamel in my bath tub with the metal on the bottom of the scrubbing bubbles can. It seemed like it could be scratched off with a fingernail but she said she didn’t do it, didn’t see it. I had just taken a look at my tub the night before to see how dirty it was and that scratch was not there. I used my tub twice a week, I live alone and am very detail oriented. I would have definitely noticed if that scratch was there prior to her arrival.
I found tortilla chip crumbs on the kitchen floor where she’d supposedly mopped and vacuumed. I told her about it and even on her hands and knees right in front of the crumb she couldn’t find it. I could see it from across the room. There were crumbs on the counters, counters were streaky, so was the micro wave. She asked if I wanted the microwave cleaned which only required being lightly wiped down. She didn’t touch it. The crumbs inside were still in the same place. She took my plastic food cover out of the microwave and also just threw that on top of everything else she’d haphazardly thrown in the dishwasher. I really wish I’d taken a photo if how she placed my chefs knife. Standing blade down in the silverware holder with the handle going up through the top rack with a plastic Starbucks cup on top. It jammed the two racks together so that you had to pull them both out together. She’s lucky I didn’t catch that while she was still here because I would have flipped my shit.
My downstairs half bath toilet had bits of paper towel and hair on it. The toilet paper holder wasn’t dusted. Which I had to ask her to dust twice to which she replied that she didn’t even think to touch it. Um… what part of «wiping down surfaces/​dusting» is difficult?
I told her I wasn’t happy and that I obviously wasn’t going to get the results I had previously experienced with her over the counter household products. She responded with «Well if you’re trying to get at the fact that you don’t want to pay me then just say that.» I was trying to take the more professional route and was planning on asking about the «No happy, No pay» policy mentioned in a previous review. I told her that since I’d now come out and said it if she’d like to address it and she had nothing to say. Almost left with one of my hand towels and spilled cleaner on my carpet. Damn text limit!

I’ve gone through 20 cleaning services in my life and they all leave the dust in the little corners, the main reason I am giving a 5 star rating is the work was done the way I wanted it to be and they have a «Not happy no pay» policy which set me at ease from the beginning, with a walk through at the end in short 5 stars isn’t enough!