Hoyt Mechanical

Worst experience ever. Everyone I dealt with was unbelievably rude. Having worked as an office manager in a similar industry for years, I might have higher expectations. Call me crazy but I expect professionalism and respect. The technician, Sam, was clearly on drugs or possibly just out of prison and quite frankly scared us. He was literally here for 4 minutes before driving away without saying a word. When he was here, I asked him TWICE to please make sure he closed the door all the way. He ignored me both times and he was in a very big hurry. My thermostat is on the same wall as the cat food and my cat was over there and he pushed my cat away with his foot! He snapped at my 75 year old mother in law so I immediately called my husband. I had to force him to answer me and he just said to call someone else. That’s not his problem… Assuming his manager would want to know of his unprofessional behavior, I called and was treated as if I was bothering everyone. The girl who answered said its not her problem, she just does the schedule. I had to chase Sam down the street to find out what he had done. My husband pulled up as he was driving away. We had been without heat for 4 days and while he did get the heater running, it was stuck on 81 and we had to turn the breaker off! Plus we were afraid of what he had done.
The owner was a joke. Incredibly rude and accused me of lying. If I could give zero stars I would. THIS COMPANY IS A JOKE.

My heater stop working. Antonio came out and diagnose the problem as a bad breaker. Antonio and Tom came out the next day with the replacement breaker, everything went great. Thanks guys.

When ou gas heater went ojut Hoyt employees tried everything the could to revive it but alas it was shot. A new hea ins was ordered and installed. The employees of Hoyt always arrived on time, did the best they could do for us and never left a mess. It was a pleasure to deal with all of them.
Chuck Erly

I would like to start to tell you that my mother needed to install at our home in North Sacramento we called several companies but they were trying to sell the big deal. The bigger companies with the big signs and all the advertising did not add up to what does small company out of Elk Grove came out and did for my mother the owner himself Danny came out was polite corrigible honest and straight to the point his crew had the install done in 6 hours he pull the proper permits and the testing requirements and gave my mother heat for a reasonable honest price if there were 10 stars I would give it to them I believe that they are the best company in town. And Heating and Air companies should be honest and I have no hidden agendas. Thanks again Hoyt Mechanical

What a joke after calling for a service call and being told that I would be contacted by service person from Hoyt Mechanical in morning I’m still waiting it’s almost 11:00pm and still no contact. I froze in here last night a nobody should in their own home. Good luck in this fly by night outfit. — 10 stars

I was a little nervous putting in a service request with American Home Shield Warranty company with an HVAC issue. After last the fiasco last summer when the A/​C went out. I woke up on Monday December 28^th to no heat from the forced air roof system. Hoyt Mechanical (Renee) called around 10am to set an appointment for the next day between 10am and 1pm. The technician called at 9:36 and arrived at my house just before 10am. He got on the roof and diagnosed it as a failing Ignition Control Module. He was able to get this system running, but didn’t know how much longer it would work, he needed to order the part. He also ordered a new Capacitor since the one on the unit was operating below standard. I asked if he thought the parts would be in before the holiday. He said, «Honestly, he didn’t think so, but you never know» The next day, December 30^th, Renee called to set the appointment for the installation of the parts on December 31^st between 11am and 2pm. The guys called at 12:30pm on New Year’s Eve day. The new parts were installed in 12 minutes, they even left the old parts with me. I would recommend this company! I realize that the reviews are mixed Negative/​Positive. But I truly had a great experience utilizing Hoyt Mechanical.

My heater had been intermittently working since last winter. It finally stopped working altogether so I scheduled a service through my home warranty company. Renee called me back very quickly for a next-​day appointment in the afternoon. She let me know someone would be there between 2−5pm and I would receive 30 minutes notice.
Antonio called me just after 2pm and said he would be there in 20 – 30 minutes. He showed up exactly when he said he would and immediately got to work. After an hour or so, he came down from my attic and said I was all set. He had replaced a faulty circuit board and also changed out my air filter since he noticed it was dirty (oops!). He was also very polite and easy to chat with. Overall, I was very pleased with the service Antonio and Renee provided and I would highly recommend Hoyt Mechanical for your HVAC needs.

My air conditioning broke during the 100+ couple of days so it wasn’t a fun time. Hoyt got us an appt the next AM and on a Sunday and fixed everything. The person that did the scheduling (Rene) was very pleasant and had great customer service.

Do not use this company! Believe the negative reviews that the other reviewers posted. The technician showed up disheveled, was not knowledgeable and did not complete a full inspection of the system. The technician agreed that the thermostats were not working properly and reading the temperature accurately. He wrote on the invoice «thermostats are not turning off/​on at set temperature. Thermostat programming not working». That was over a week ago and I did not hear back from them. Now I just learned from the home warranty that they claim that there are no issues with the system. What!!! And, after he left, I realized that he didn’t even put the thermostat back on right.
I will never use this company again and warn everyone to stay away! I wish I had read these reviews before I scheduled the service call with them. $ 65 down the drain.

So I called in on a Friday because my A/​C unit wasn’t blowing out cold air even though we set it to 70 degrees Fahrenheit. Hoyt Mechanical answered and said they’ll send someone over on Tuesday so that’s about 4 days for them to come over and fix it which is fine. Also they told us not to use the A/​C because something was frozen. As Tuesday came they called us and told us they forgot to tell the repairman to come over so they postponed it until Friday. So we had to wait a week without working A/​C while the temperature outside was over 100 degrees Fahrenheit and the temperature inside was definitely hotter. I’ll give them 2 stars because they did repair my A/​C but it took a week for them to do it.

I had a great experience with Hoyt Mechanical. They did an inspection on an A/​C system when my wife and I were buying a house. Their conclusion was it was a repair of around $ 600. After we moved in, we learned that the repair would be far more costly. about $ 3,000.
I’m sure at this point some customers would walk away and give Hoyt a bad review. I chose to call them and ask for an explanation. Danny personally came to the house and looked over the system. He found that his employee had missed some things. He responded by standing by the cost of the original estimate and providing all the additional repairs. He even upgraded the system to be a better fit for our house (the builder put in a unit that was probably too small) and brought our A/​C system up to current standards. He was professional and a good supervisor. He brought the employee back who gave the original estimate to show him how he could have done a better job.
It’s now been a year since the system was installed. It runs well and keeps the house cool.
There are some 1 star reviews for Hoyt here on Unilocal.I can’t speak for those customers. I can speak for my experience. When there was a mistake, Danny came through and took care of us. My recommendation for other customers is to be patient and polite. Danny will stand by his word and will do his best to make sure you are taken care of.
I highly recommend Hoyt Mechanical.

They sent out at technician to service my AC at the request of my home warranty. He hooked up his gauges to check the coolant levels in my system but didn’t back pressure the system and leaked out coolant when he disconnected his test equipment. If you balance out the pressure between the two sides there should be no liquid off gassed when you disconnect.
After he wanted to charge me to add a ½ pound that he says it was low. Could it have been the amount you leaked out by not doing your job right? Thanks for wasting my coolant and charging me for the opportunity to waste it.

I was required to use Hoyt Mechanical through my home warranty. Ugh. I requested a service request on a Sunday and was told I’d be contacted from Hoyt on Monday. After that didn’t happen, I called on Tuesday to set up my own appointment… I knew right there this was going to be a bad experience.
I got an appointment set up for 3 days out, not ideal but given it was a hot week I assumed there’d be a lot of appointments booked out. The guy showed up and was terribly unprofessional, honestly he looked like he had just gotten out of prison. He knocked and just started coming in without an introduction or offering to put on booties and was on the phone for most of the service call talking to someone about what he was doing… ummmmm. You know so little about what you’re doing that you need to be on the phone literally the entire service call?
After an hour or so I was told it was a compressor valve that needed replacing but the part had to be ordered. I paid the home warranty service fee (which they promptly cashed) and was told someone would call me to set up the install service. After a few days, and no calls, I contacted the home warranty company, and was told I’d be getting an entire new compressor (with a small additional fee). Score!
The part took over a week to get in, which was super obnoxious as I already stated it was in the middle of summer and very hot out. Once the part arrived two technicians came to install it, it took most of a day because they ended up having to replace the thermostat, and a bad capacitor in the attic. Unfortunately, they didn’t tighten the cap all the way so all of the freon leaked and someone had to come back out, fill it up and put a new cap on.
The only reason this review is not getting 1 star is because Hoyt had to come out to my house 3 times with 3 different technicians, and although the quality of the work was pretty bad, they didn’t once suggest I’d have to pay an additional service fee. I can respect that.

I recently needed service for my AC unit and put a service call into my home warranty company. They decided to send Hoyt Mechanical. I read the reviews here on Unilocal and was a bit concerned, considering I am from out of state and didn’t know who to call. I called the company and Danny came for my service visit. He diagnosed the problem and made the repair. He also explained to me in great detail what the issue was, and why it happened. First I want to say that when I called them back, he rearranged his schedule to personally come to my home to make the repair. He did this without any hesitation and didn’t dismiss me. I truly appreciated that. Secondly he did his job and went over it in detail so that I understood everything. He didn’t rush off leaving me scratching my head. He was very professional and I would highly recommend using this company.

The owner Danny completed the service on my roof mounted A.C. system and I had no issues at all, yeah he took a call for personal business but he’s human and needs to take care of business. Thanks for fixing the shrader (sp?) valve leak and filling the freon! This was a service call thru my new home warranty, again no issues, nice guy and quick proficient service!

I talked to Danny on the phone and was very helpful and accommodating to our needs with our Hvac unit. I would highly recommend them!

I would give HOYT TEN STARS if I could!!!
The owner of Hoyt Mechanical (Danny) and his crew (Mike and others), all the way down to the company receptionist (Renee) went above and beyond and took the utmost PRIDE in the CRAFTSMANSHIP and PROFESSIONALISM of their work. They don’t make companies like HOYT anymore!!!
My house was up to 91 degrees upstairs! Long story short, I was near my wit’s end! But, the Good Lord had mercy on me, and sent Hoyt. A repair tech by the name of Mike came out and performed THOROUGH diagnostic services. Like I said, the A/​C system & malfunctions were bizarre, so Mike informed me that an additional appointment would be necessary to thoroughly fix the problems. Perfectly fine with me — I just wanted the problems fixed and the work done right!
I scheduled the follow-​up appointment for two weeks later, and was impressed with Hoyt yet again, when the owner himself (Danny) showed up and told me, «We’re fixing your A/​C system TODAY!!!» And that’s exactly what Danny and his team did!!! No stone was left unturned when it came to quality!
So, my friends, if you value your peace of mind, time, and hard-​earned money — CALL HOYT! If you don’t have time for laziness and games — CALL HOYT! If you want your HVAC system placed into the hands of HONEST, RELIABLE, and COMPETENT PROFESSIONALS — CALL HOYT!!! :-D

I would give 0 stars if possible.
Sent by Home Warranty to repair A/​C unit. They mis-​diagnosed the problem twice. 2^nd guy yelled at my tenant when my tenant tried to explain the symptoms of the failure.
They never fixed the problem, now I’m working with a new contractor. Avoid, you can request another contractor through your warranty when the request is made.

Do not use this company! They are ridiculously rude and didn’t fix anything. My appointment window was from 10 – 1 and the guy came around 2:40. Both the guy and the office staff acted like I should feel bad for them because they were so busy and never even apologized. My thermostat was set at 78 and the house was 80. An hour after the appointment and the house is now 81. He literally sprayed the unit with a hose and said it was fixed. After he claimed to be done in 30 minutes I called my husband and the guy was mad. He was even more mad when I wanted to read the paper he asked me to sign.
I’ve never worked with such a rude company !

Hoyt was provided to me through my Home Warranty, they showed up to collect the $ 60 and that was about it. The man was friendly but I could have give $ 60 to many other friendly people.
He though his 20 minutes of walk-​around fixed my A/​C. I have called them to leave a message with no call back.