Shiseido

I have been coming here for many years mostly for their spa services not so much for their products. I don’t know why I never thought of writing a review. But here it goes.
I have been to my shares of facial spa places all over — Flushing, Chinatown, and upscale boutiques in the city.
They got several locations all over flushing. Only two locations do facials in addition to the store front. Roosevelt and Main Street. I have to say Main Street is a bit more updated and more spacious than Roosevelt location. Bare minimal — Soothing background music, beds and bathroom. The ladies there are super nice. Mey is the best. She is been my facial lady for the longest time. She’s got the softest hands. In addition to the facial, they’ll trim your brows and give you a mini massage. The whole process is about 1.5 to 2hrs. I get so relaxed that I usually fall asleep there. However, on days when I don’t fall asleep, the chit chatting can be a bother and annoying. Is best to schedule an appointment.
Overall — good experience and great price. I totally recommend.

I went here with my GF to get her mom a gift for her birthday. We wanted to get her the same set that she already has just to replenish her stock a bit.
I was impressed with the excellent customer service that my girlfriend received in this store. The sales person was knowledgeable, cordial, and gave her lots of free samples for her and her mom to try.
She wrapped the gift and had us feeling good coming out of the place with the gift.

My mom is a big fan of Shiseido, so for her birthday I got her a set of some of their products. I took a picture of each of the products I wanted to buy. The lady who served me was very nice. She could speak in Mandarin, Cantonese and English. She explained what products I was buying. She expressed that I brought the morning cream and didnt buy the night cream. I explained that I never saw my mom use it. I told her if my mom does need it I will come back and buy it. I asked her to wrap the products in a nice box because it was a present for my mom. She did a excellent job on wrapping the products I brought. In addition, she gave me a lot of samples. She even explain what samples she was giving us. Besides from this she gave me a sample of the night cream that I didnt buy but she said I should because I brought the day cream. I thought that was really nice of her. She was so amazing! I got a card that has three stamps on it because I spent about 300 dollars. She said if I fill the card, I can get 30 dollars off the next purchase.

Worst store EVER. Gave me wrong product, refused exchange, then tried to sell me more! DO NOT go here!

I came in the other day looking to buy a skin product my sister was raving over.
I was met by a lovely sales girl with phenomenal skin. She speaks Mandarin, Cantonese and English (perhaps more, but i didnt see her in action with others). I didn’t find her too pushy or arrogant in regards to my spending limit.
I told her what i wanted and how i wanted it and she delivered! I nonchalantly added in during conversation I was interested in an eye cream, but ultimately didnt end up buying it. Instead, she gave me two sample tubes of eye cream! How nice! Then, upon request, she also gave me another 3 samples of a lifting cream.
Finally, she told me my purchase qualified me for a free gift and boy was i excited.
DOES NOT accept american express. (- 1 star)
the store is undergoing some minor repairs, so the store front is quite ugly. (- 1 star, yes, i know this situation is only temporary)
most other cosmetic stores arent as generous with the samples and freebies, so i like this shiseido branch.

Please note that mostly, this review is in comparison to its next door neighbor, Sa Sa Cosmetics. Let’s just say, this place is pretty good.
I got the basic facial, and compared to the basic facial (NOT the mini facial, which is known as the express facial here) at Sa Sa, is much better. I like how there is a medical paper roll covering the platform you lie on. Also I noted that anytime the facialist left you for anything, she would wash her hands. There is a lot of massaging included in the facial — she went as far down as the end of my deltoid muscle on my arm! The products felt really good, and it was only the basic facial. They clean your face then scrub your face. They steam, then pick out all your blackheads. They clean up your brows — though I should have told them not to remove the angle on my right eye — I happen to like that! Also lots of moisterizers followed by a slowly hardening mask.
It took about 2 hrs in total, and was very relaxing. I LOVE how they did NOT try to sell you a million different products or try to upgrade your facial. They still tell you how ugly you look, and how great you look after the facial. Nothing new there.
Cons — it’s a busy place, and there are not enough people staffed. So every time the doorbell rang or the phone rang, one of the facialists would abandon their customer. I don’t like that. Also, unlike Sa Sa, there is only one place where you can use your package.
I will try to see if you can bargain when buying a package here as well. Update to follow.
As soon as my package at Sa Sa is done, I am totally going to switch.