Hertz Rent A Car

DO NOT RENT FROM HERE!
This is a horrible agency that does not have good customer service at all. They gave us a minivan that had horrible brakes and we ended up having to exchange the vehicle because of safety reasons. The other Hertz agency that we exchanged vehicles at took forever and did not fix the information in the contract correctly.
This agency said that if you have a problem, you have to call Fife personally & not just the Hertz number to make them aware of the problem. So if you have an issue with the safety of your car, make sure you call the 800 #, and the fife location, and all other people associated with Hertz or else they’ll blame you for not making them aware. It’s not enough to tell Hertz itself, but you have to tell the little old receptionist at the Fife location too.
She was rude and did not care that she had an unsatisfied customer. What mattered is that they collected the deposit for a puppy’s hair that we carefully laid down blankets for and it was not worth being charged a $ 200 cleaning fee. They just care that they can get all the money from you and don’t care if you are unsatisfied because they will just do it to the next renter. Beware! Don’t go there. Go to Enterprise! I have never had issues with them! Enterprise is a much better company.

DO NOT RENT from here!
My car was in the shop and I needed a rental to get my daughter and myself home. Nissan was covering all my charges except for gas, which I chose to fill up to where they gave it to me at. They said they needed my credit card number to hold $ 50 for the rental, but it would drop off once I returned the vehicle. (Car wreaked of cigarette smoke).
Day later, went to pick up my car @ Nissan. Filled gas back to half tank, which was where it was when I got it. Left it @ Nissan for hertz to pick up.
I check my credit card transactions next day, to my surprise there was a $ 116 charge from Hertz.
I immediately call Nissan, service guy wasnt sure why hertz would charge me. Said he would give hertz a call. He called me back saying it sounds like its a fuel charge, that I should call them myself.
I called Stephanie @ hertz and she said that its a refuel charge, and I replied by saying that it filled it up to where it was when i got it. She said oh we’ll have to check it again. That the car was still @ nissan. I said, so you charged me and you haven’t even checked the car. How do you know no one has driven it since i dropped it off 2 days prior. She said i have the keys right here. I called Nissan right away, they did say that the car was still there. I asked if he had the keys, he went and checked their box and they also had the keys.
Now I was upset, charged and lied to. The manager of services followed up with hertz because they’re the ones who called them in the first place. Some lady named Lacey called and left me a voicemail, apologizing that it was someone elses charge. And they would reverse all charges.
A week later, still no refund. I called again, they said it will take weeks to process, they need manager approval first.
Seconds to take my money and weeks to reverse it, now i will have to pay interest on it too!