The Pool Guy

Best service came out same day. Does repairs and service great prices and knowledgable.

Good service… My first time using their service… Ann was professional and asked the right questions and tried to make the appointment to match my schedule. Julio was very good in trouble shooting and fixing the problem ASAP. I’d recommend them and will try them again.
Marty

I have utilized The Pool Guy services for a little over a year and a half now and this review is for both the pool service and the customer service. Pool service was satisfactory but mind you all I had was the chemicals only service and not full service with filter cleaning etc. They maintained my pool and were always on schedule. However, their customer service is lacking. Ann is the main person you talk to when there are issues or concerns about your service and I must say she is not friendly and very rude. Every time I’ve spoken with her she seems unconcerned like she has better things she could be doing. In fact, when I emailed The Pool Guy to inquire about changing my service time to earlier in the day I was denied so I had to rethink my service agreement. When I called Ann to cancel she just simply said…“do you want them to service your pool today” and when I said «no thank» she said «ok». Now as a business I would want to know why the service was getting cancelled and if there was anything I could do as a business to correct the situation and keep the customer. NOPE not with The Pool Guy or specifically Ann who represents The Pool Guy. They don’t seem to care and if I had known this was the service I was going to get I would have never used the company to begin with and would have gone with someone else. My suggestion is use a company that cares about their customers.

Rude!!! Called to get him to come out for a quote. He told me if I’m looking for the cheapest they aren’t it.
I never said anything about wanting cheap pool service. Just wanted to get a quote?

Great service, came out promptly on a Saturday with short notice to fix pool light. Was emailed copy of receipt on Monday morning.
Todd Q.

We purchased a house with a pool last summer and two weeks after we closed escrow, the pool turned green. Oh oh.
We discovered that the pool pump and filter were literally held together with duct tape, one of the favorite tools the previous homeowner like to use to maintain his property.
We got quotes from several vendors regarding a new pump/​filter, and choose the Pool Guys because of their completive bid and their excellent Unilocal reviews. Nathan was very helpful talking to us about our pool and gave us his recommendation for the type of pump/​filter/​sweep.
There were a few issues with the equipment, but we have been very happy with the level of service provided by the Pool Guy. We have had issues with the sweep. The first time, Nathan came out and discovered that it was a lemon and provided us with a replacement. The second time, I had dropped my Bluetooth in the pool and it had clogged the sweep (oops).
Most recently, the pump was not priming and there were a few days the pump was not running. Nathan came out and spent a good deal of time walking me though all of the parts of the pump that could be causing the priming error. Eventually, he discovered that a tiny «o-​ring» was cracked, leading to air getting into the pump. The cracked «o-​ring» was a manufacturing issue, and a replacement «o-​ring» is on the way.
This is my first time owning a pool, and we have had challenges with our pool. I feel that in Nathan I have a guy I can trust, who has good integrity, and is an expert in his field.
I just got a text from my wife saying that our Niece had just taught our 4 year old son how to swim — how cool is that!

Awful experience! We bought a chlorine free system from them a little less then a year ago. We had major issues with it twice! Beware because when they needed to fix it we had a terrible experience! I would not recommend purchasing anything through them!

Updating because they reached out to acknowledge their previous missteps and tried to make it right. Still not a 5 star experience, but it says a lot about a company when they have integrity enough to come back and acknowledge that they could have done better.

I needed a pool service for weekly chemical balance. They wanted to bring my filter up to standard so not to waste chemicals. Good idea. But I could not get an estimate of the work that needed to be performed or the cost to to that. When their «expert» tech came out to evaluate there was more suggested work. Requested an estimate and never received it. The expert tech took apart my filter to examine it and when putting it back together «forgot» to put Diatomaceous Earth back in the filter when he was done which made it ineffective. I could not recommend this pool service to my friends.

I have worked with the Pool Guy on a few different properties. The service has always been spot on. Nathan is very detailed and experienced in his diagnosis and the staff has always been very polite

We needed our pool pump replaced. I called The Pool Guy and spoke with Ann. She was great explained everything in detail and followed up with emails. Nathan came out and gave us quotes on three pump choices. The replacement process took only 2 – 3 hrs. Had a second call with Ann, and great service once again. I would call them for future services A++ Nice people. Thanks for making our pool sparkle again! ~The Martinez family

An update to my review of January 3. The work quoted was schedule and performed on time and for the quoted price within four days of the initial consultation. The pool water has never been more sparkling and without, for a change, any effort on my part. Nathan recommended removing a non-​operating heater and unused but in place plastic piping for solar heating (the solar panels had been removed 20 years ago). My old pool service never made the suggestion. The improvement is amazing — the pump does not have to work as hard as before, it runs quietly now and the flow through the skimmers is much improved. I recommend The Pool Guy to all — great service and great results!

They are very professional and knowledgable. They are very easy to get hold of and respond to emails and phone calls in a very timely fashion. We have been using them for a couple of months and our pool has been improved 100%.

We’re fortunate that our landlords give us the option to handle our pool care on our own or choose a service provider of our choice. Having never had a pool before, we kept hearing how easy it was to care for, but were not finding this to be the case. Nathan is friendly and trustworthy — truly a business owner of integrity. During his initial visit, he quickly brought us up to speed on various concerns to discuss with our landlord. And while he gave us the information we needed to handle the pool care on our own, we liked that he had green options that would keep our pool balanced with less of a toxic impact on our family. Choosing to stick with The Pool Guys has given me peace of mind as a Mom who is always looking out for the health of her family.

These guys have been servicing my pool now for a bit. Wanted to say a quick follow up that things are great. This company has there stuff going well. Thanks !!

Last summer, I knew I needed to find a new «pool guy» as the one we had been using more regularly billed me for services which never occurred than actually servicing of my pool–
So I called Nathan’s The Pool Guy on a recommendation of a friend and I have never been happier! Nathan, the owner, came out and sat with me for over an hour to complete a detailed analysis of what was going on with our pool. we then decided the pool’s chemistry was so messed up it needed drained and refilled so we could start off balancing it correctly. It has been regularly serviced every single week since then without exception. It is the middle of winter and my pool is just as sparkly clean and devoid of winter debris as the middle of swimming season! when my equipment is operating at less than peak performance, it gets evaluated and repaired–
Nathan and his team are professional and deliver exceptional service all the time every time! I am so grateful I signed on with them!

I would definitely recommend The Pool Guy for those looking for excellent pool service. We had quite a bit of work done including safety fencing, a new pump and routine cleaning. Our new pump is awesome and saves us money and is very easy to use. The fence looks better than we expected it would and our pool is sparkling and brushed well without any problems. After moving into our new house we were lost concerning who would service our pool and we met Nathan and received honest, gold star service. They even worked in the most brutal of heat on a holiday to finish what needed to be done and did the job perfectly. I feel so much better knowing our pool is safe, clean and maintenance free for us! Thanks Pool Guy!

I called The Pool Guy! on a recommendation and was very pleased Nathan’s knowledge, professionalism, prompt service, and quality work. They finished ahead of schedule at a very reasonable price. My goal was to replace my existing solar panels and make my existing solar/​filter system more energy efficient and they did just that. I would definitely recommend The Pool Guy! to a friend.

The Pool Guy has upgraded my filter system, upgraded my pool sweep and does my weekly pool service and what else can I say but these guys are exceptional. Every week, the pool technician leaves a door slip so we know they were there which I really like. Very professional and they hands down the most knowledgeable pool service I have ever dealt with.

The Pool Guy customer service is great! I have worked with Nathan numerous times and have always had a great response. You can tell that they really care about the customer and go above and beyond to provide value and quality. Nathan is very detail oriented and knowledgeable. He makes it easy to work with his team and I look forward to another project in the future.