Alessio Heating & Air

I suspect the problem is a combination of «old school» mentality that a low price is what counts and that contractors are more important than the homeowner. Also there seems to be a healthy dose of the left hand not knowing what the right hand has already done.
Here are the details: they Installed my heating system years ago in connection with my remodel and seemed great. A year ago I asked them to add another component to my system. They scheduled me for a date two weeks out and cancelled the day before the work was to be done, giving no explanation. It took a week for them to call and reschedule and another week to come out. I asked again if there were some kind of emergency and I didn’t get a straight answer. My impression was that a bigger job came up.
Needless to say I had questions about their customer service but was thinking that perhaps it involved different departments. It seemed crazy to blow off an established customer like that.
A year later I asked them to service the system. Again, they were busy and again there was a delay. When they did come, avery nice service man explained that he wasn’t aware the system had been changed (by his company) and would have to come back. The net time he arrived late, had lost the number of my assistant (who had been waiting), and called me out of state; requiring an even further visit. Now we are hoping he will be able to make it tomorrow.

I had terrific service within 24 hours they had me up and running again, they arrived on time in fact slightly early. They were neat, clean and organized. I couldn’t ask for better service.

Agree with the abrasive office staff. Scheduled an appt 1 week ahead of time to come and look st the broken AC and heating system thst they installed. Was given a 10am-​1pm window to sit at my house and wait. I even asked if I could get a tighter window, be the first appt of the day etc, because I really hate playing the game of wait for the service provider that never shows… well, shocker. No call. No show. Shame on you Alessio, I will take my business elsewhere.
How do service providers get away with the 3 hour window then no show? Super annoying.

Abrasive front desk to say the least. Scheduled an appointment over a week ahead, stayed home Friday waiting. Got a call on my cell at 3:28 saying I had 15 minutes to call back or the appointment would be rescheduled. I did not see the call for 28 minutes. Called and got a recording that their hours were 8 to 3. On Monday asked if that was standard procedure, and the abrasive lady said, they were smaller than most people think. That’s their procedure. Did not care that the customer waited for hours for a no show. She said «that’s how we do it, have a nice day» and hung up. Can’t imagine if you need after sale service.

Alessio, is a company that stands behind their work. Their front office person is a little abrasive, but they are excellent as far as the quality and speed of their work. The technician that came to my house was so very nice and quick at fixing my system. He came in with a smile and when he left I had a big smile.
Thank you Alessio,