Toyota of Escondido: Collision Center

My family leases lots of Toyotas cuz they’re the best SUVS and trucks but we always have issues at the Escondido dealer, wether it’s the snobby salesman or the mechanics who removed my breaks and put them back on wrong. Bought a Tacoma from Carlsbad and was treated the way a customer should be.

Got my car back and had a bunch of marks from techs kicking and scuffing their shoes on the inside of my door. Had a big greasy scuff mark on the door sill. Car was supposed to be done on a Wednesday and wasn’t done until the following Monday. Partly my insurance company’s fault, but really no follow up from the shop. Had to call every day to see if my car was going to be done and had to call my insurance company every day and be middle man. Really shouldn’t be my job to do that. Picked up car and they didn’t offer to go over paperwork as to what was done. Didn’t offer to walk around the vehicle and go over repairs. Just handed me the keys and said the vehicle is over there…

Al i havbe 2 say is James P. gave me ghe best serbivce and romone did as well they helped me. get in my 1^st car off a Lot! They realy are patient and are truly the best! ! The service/​communication was excellent ! A big «thanks» to the team — the good work is appreciated!
Thanks Team, James P, Romone.
:)

Extremely disappointed. I have had my car there for over a month. When I called and asked about my car, not only did they find another issue and not tell me about it, but when I asked when my car would be done, this guy literally said «I have no idea.» This is unacceptable. Highly unprofessional. There is NO REASON why I should be getting this terrible service for something that was only supposed to be a 2 week project. I have a Job that is 40 minutes away, and your telling me that you have no idea when my car will be done. You have got to be kidding me. You guys need to step up your game if you’re going to call yourself «Professional».

I dropped my car off to have my bumper repaired and was very impressed with the office staff. They are very professional and efficient. I could not be more happy so far. I will update my review when the work is done. One more star pending.
Picked up my car today and Toyota Collision Center earned the fifth star. Excellent repair, excellent services. I highly recommend this shop.

Best Collision Center! Thank you so much Trevor, Nestor, Linda and the whole crew at Toyota of Escondido: Collision Center. Back in 2004 I was rear ended twice and brought my car to them and both times they did a phenomenal job repairing my car. With each repair, my car looked like new, you would never know it had been in an accident. Back in January 2015, I brought my car back to them when my trunk lid had been over extending due to wear. They did another beautiful job and again, I would never know that any work had been done. My car was once again like new. I highly recommend this service center, they have fantastic customer service and do high level work and are very professional. They are great at keeping you informed each step of the way as your car is being serviced. Thank you to the whole team!

They just fixed our Prius door which was scraped in a parking lot, and did a great job. The service/​communication was excellent and the door looks exactly as when new. A big «thanks» to the team — the good work is appreciated!

Back in May I was rear ended. My Corolla was was/​is less than a year old, I decided to take it to the ToE collision center since I had had such great experience with ToE in the past.
I had called ahead to inform them that I would be bringing my car by, when we got their early in the morning we found a sign on the door saying the office was closed for the day. Needless to say I was ticked that I hadn’t been told this on the phone. When I called to try and set up a different time to drop the car of and complain about being told they would be closed the first time. I was informed that they had been open that day but that their hours had changed. This is not what the sign on the door said, I was not the only one there and ticked that morning.
Round two. We get the car dropped off bright and early everything gets checked out and I am informed that it will probably take three days but now after losing a day, I would have to wait till after the weekend, and after the holiday that happened to fall on the Monday following. Understandable but still annoyed that I had lost a day.
Come the following Wednesday afternoon (6 days after dropping off my car) I still had not heard anything. I was informed that the person working on my car had been out sick the day before and hadn’t gotten a chance to look at it. They would call me when they had a better time frame.
Thursday I got a phone call from them. Instead of hearing that my car was ready I was informed that they had found more damage and it would take more time to get the car fixed. They also needed to get everything approved by my insurance so it would take a few more days. Shouldn’t this had been discovered a week ago when I dropped off my car? To me this meant that no one had even bothered to look at my car in the week it had already been there let alone do any work on it.
In all it took 2 and a half weeks and me calling almost everyday for updates to get my car back, for minor bumper damage.
Thankfully the Toyota Care I paid for is all handled through the ToE service center and not the collision center or I would be done with them taking care of my car at all.

I have purchased a 2006 and 2011 prius from TofE and referred many people their way. I was going to purchase a CJ Cruiser within next 6 months from them and new Prius within next 2 years from them. Yet due to the last 3 service department experiences that I have had with them — I will never purchase from them again and will never deal with their service dept again. I am seriously re-​evaluating whether I will even purchase any more Toyotas — I have spoken with Toyota National about these issues.
Visit 1 — took vehicle for oil/​filter change. They said I needed front brake replacement with resurfacing front rotors. I had never had any issues with front break sounds and vibrations on downgrades — small or large — the prior 8 years in 2 different priors, yet after their work that day I have had this noise and vibration issues on quick stops and steeper downgrade braking ever since. I live 80 minutes away one way so dealt with it till next visit.
Visit 2 — I called on a Tuesday asking for quote and current stock to replace my bottom plastic skid plate that attaches in multiple locations to underside of front bumper and side wheel well protective panels and the side front wheel well protective panels/​guards. They said the wheel well protective panels/​guards were not in stock yet could be there before Saturday. I also stated issues with the brake sounds and vibrations. I arrived on Saturday — told the service rep that met with me about the appt and what needed to be done/​checked. I took «courtesy shuttle» to Panera and got call 3 hours later car was ready. After 3 calls and hour and half later waiting for «Courtesy Shuttle» I walked the 3 miles back. When I got there the bottom and wheel wheel panels had not been done, yet they had done the engine protective panel that I didn’t even ask to be replaced. I was told mechanic couldn’t hear any issue with brakes. I made error being tired of waiting of only driving around slowly within the flat grounds of the dealership — i made in and rush to get out of there and didn’t leave their property and didn’t make the sound with the mechanic in the car (even though it made sound on the downhill to the stop light on 76 just before the dealership when I drove there that day — should have gone off property — yet they probably would have said same thing as visit 3). I was so pissed off and had no more time to waste that I paid and left.
Visit 3 — today — I called yesterday and made appt for today 2 pm for oil change and for the brakes still making noise on vibrating on quick stops or downgrades. I arrived today and waited 2 hours to be asked if I drive alot of steep downgrades — answer no. Their take was my driving/​braking style was leading to hotspots on rotors — my overbraking being the issues. Amazing that I have been driving 2 different Prius’es for 8 years without having that issue and ever since they remachined my rotors 3 months ago that now my driving style has deteriorated. Which is more likely my style changed after 8 years or the rotor machining? My commute to work and back does not involve any significant downgrades and I have only done 3 steeper downgrades in last three months — that i did many, many times in the prior 8 years. If your looking for long waits, incompetent service, and being blamed for their errors — you are in the right place.

I would like to thank Mike Royce and Uriel Aguilar in the spectacular service we received from Toyota of Escondido. We drove from Temecula based on friends recommendations and are so happy we did. The whole dealership is filled with people that just love what they do! I have always had 4runners and this is far and way beyond the best place for customer service. They are awesome, and I love my truck and I love this place! They try harder at everything here and it shows… ask for Albert in sales, he’s just a really nice guy and doesn’t pressure you, he allows you to make your decision and make it not feel like you are making a huge mistake by not purchasing that particular car RIGHT NOW! Whoever owns this place knows the guidelines for making the customer happy. Thanks to all!

My Sequoia was damaged in a parking lot last year and they repaired it flawlessly! Trevor was professional and informative. The initial quote was accurate and the time for repairs was faster than originally indicated. I would recommend this collision center to my closest family and friends.

After years of having my vehicle serviced at T of E I have permanently established a new facility for my needs. This is based on the recommendation to replace a differential seal (at an estimated cost of $ 650 – 700) during a routine oil change. I took the truck back in approximately 3 months and there was no mention of the problem and when brought to the service reps attention, he suggested that my valve cover gaskets were in need of replacement at another $ 500. Apparently, the differential seal was never in jeopardy and my new service center sees no need for replacement.
I’ll never do business with T of E again.