CPL Cable Pipe & Leak Detection

CPL. was suggested by both my gardener and a plumber. I called after 9:00 pm and a technician was out at 8:30 a.m. Sharp. He found the leak in less than one hour saying, «It is where the copper pipe joins the PVC. It is deep.» I handed a thin steel rod to him and he slid it down in the soil exactly at the joint of the pipes. The excavation was narrow and exactly on the spot where he was proven correct.

We had a major problem late on a Friday afternoon. CPL sent Mark to the rescue. Mark was prompt, polite, and efficient. He diagnosed the source of the problem within minutes, thus saving us an expensive weekend call. What more can I say, Mark and CPL saved our weekend and our wallets. Thanks for the excellent service.

I called out CPL because my water bill was unusually high. I thought I had a leak in my irrigation. In no time at all they were able to locate it and let me know what the problem was. I would use them again and highly recommend them to all my friends and family.

I noticed I had a warm spot on my floor in my kitchen. I called a plumber out, after he looked around he told me that I was going to need a leak detector and recommended CPL. I called them and they were able to send out a technician the same day. When the technician Mark, arrived, he was very kind and polite. He explained to me that first he was going to listen to all my pipes hot and cold to determine which pipe was leaking. It wasn’t long before he determined that it was my hot line to my kitchen sink that was leaking. He then explained to me that he was going to locate the line to determine the path the line takes to get to the kitchen. After he located the line he then listened and checked the line for leaks. He marked a square about the size of 2 tiles in my kitchen and told me that’s where the leak is. I had my plumber come out the next day to dig up where CPL marked the leak and it was exactly where Mark had marked it. I was very satisfied with CPL’s service and professionalism and would definitely recommend them.

I have to say that I am unsure how they have any negative reviews. Their customers service was exemplary, returned my call promptly and sent out a technician within less than a hour. The technician was very knowledgeable, informative and professional. My house is from 1940s with interesting plumbing (main turn off valve has been enclosed and not assessable) on a fairly large lot. It should of made finding the leak very difficult, but not for this technician, he found it. I hope never to need «leak detections services» again, if I do I will be using CPL and will not hesitate to recommend them to others.

WOW, their customer service is HORRIFIC! I left a message yesterday (after 5) and sent an email message off their website for a return call, pretty much expecting a return call within the first hour of their office opening. NOTHING. Called them, and they are booking for the next day. Since we are without water asked if they could refer to someone who might be able to take us same day (yes I am aware they don’t want to lose business, but truthfully it doesn’t hurt to help people) and she promptly said «No, I can’t help you with that». Work your return calls people. Snide service brings you nothing.

CPL (Jake) came to my house on Tuesday because I was told that I may have a hot water leak in the slab. I was given a 4-​hour window of when they would could be there and received a 30 minute call ahead.
I took this problem as a learning opportunity to understand more about my water heater. Jake had no problem explaining things to me along the way to diagnosing where the leak actually was along the pipeline. They charge for a 2-​hour minimum, and it only took him an hour and 15 minutes. I am glad it did not go over the 2 hours, because that is when the price gets nerve racking.
The secretary’s on the phone were very friendly for scheduling the service and updating the arrival time.
I am happy with the service I received. Hopefully the leak can now be fixed by a plumber that exerts service just like CPL did.

Called CPL out for a leak that we could not locate. The person I spoke with on the phone scheduled the appointment for 11am the following day. At 10:30 the next day she called me and advised that the service tech was on his way from Temecula.
Jose Chacon arrived ON TIME and explained in DETAILl what he was going to be doing. He spent about an hour using his instruments and going from the front of the house to the back. He located the leak which as a bad pool overfill regulator.
Jose also made several recommendations to change valves on our water heater and other locations that were not leaking but could cause long-​term potential problems. Jose was courteous, very knowledgeable and had a very pleasant demeanor.
I would STRONGLY Recommend CPL and Jose for any leak issues.

I had a great experience with cpl. They were able to have someone to my house within 20minutes of me calling. Dave was very thorough and helpful and diagnosed my issue quickly. The phone interaction was also great. I would use them again.

As multiple parties have indicated, the prices for their «expertise» are usurious (look it up). I would also say they fail to delineate what will actually take place, in the sense that I thought the minimum they charged (~$ 250) would be a comprehensive assessment of my property, not just water pipes, but also drainage pipes. Nope… if you want that, with camera inspection, it’s another $ 300. Not an insurance job (yet), so it all comes out of my pocket. I wasn’t there at the time to see what the guy actually did, but my understanding was that it was less than 30 minutes. Where can I find a gig like that? Outrageous… will NEVER call these folks again.

I certainly cannot recommend a company that I wasted $ 270 on.
They spent about an hour at my home for $ 270. Like other reviewers, they misdiagnosed the leak location, causing multiple square holes to be cut through the driveway concrete. In fact the leak was right under the portion of the seam in the concrete where the water was leaking the fastest — not where they marked it. Unlike another review, when I called, they would not discount their price at all.
Be careful what you sign. They said it clearly stated in the contract that there was no guarantee they would properly locate the leak. I think I may have been misguided in signing the contract after they marked where the leak was. What I do recall is that I signed a blank ipad screen with my finger right after I gave them my credit card for payment. I was not told that I was signing a contract and I assumed my signature was only for the credit card payment. Only later I received an email contract with my ipad-​finger signature on it.
I don’t know if there was deception. .. you can decide for yourself about their business practices.
I was told afterwards to try Advanced Detection Services (619) 697‑5900.

CPL is great. Their techs are very knowledgeable & able to find leaks within just a couple hours. They use top of the line equipment to ensure the best service possible. They are willing to travel to job-​sites and flexible when scheduling to fit your availability. I would recommend CPL to anyone that is in need of a good leak detector.

I hired them to find a pipe leak under our rear yard concrete patio. They marked a spot to cut and I rented a concrete cutting saw. Long story short, the leak was not where they indicted – not even close. The actual leak was at least 6 feet from where they indicated. This caused me to cut up a much larger portion of our patio than anticipated, costing us more time and money. I paid $ 270 for their service and am not happy. I asked for a credit or refund and they only refunded a measly $ 40. Do yourself a favor and shop around for a different company. They do not stand behind their work and you might end up paying for nothing.

I don’t know why the reviews are so bad. They were great to me. We had a leak under our driveway on a Saturday. We called plumber after plumber, all who were busy. Finally found one available at a big plumbing business who said we’d need a leak detector first, but was only able to find someone to come out the next day. I didn’t want to wait, so I called CPL directly. They called me right back and said their earliest was the next day as well, so I booked them.
The guy called when he was ½ hour out, which was well within the time slot. When he got to my house, he was really friendly, knowledgeable, and efficient. He found the leak within an hour and then even helped the plumber and my husband with removing the pavers and digging.
We had him out on a Sunday, so had to pay double time and had a two hour minimum, but it was worth it to us. We wanted to turn the water back on as soon as possible, and with CPL pinpointing the leak for us, we were able to dig up the area we needed and get the line patched. I recommend them to anyone who needs a leak detector.

I had almost the same experience as Jacob did, except that the detection was done at my home. They said I had a leak and told me the area to dig. I paid someone to dig a hole 5 feet long by two foot wide by three foot deep. After this I discovered there was no leak at all. When I called the technician, he said to wait a few days and he would call me back. I waited five days, he did not call, hoping no doubt that I would go away. After this I called the company and they had him call me. All he could say was that I was lucky that there wasn’t a flood. I called the company again expecting reparations. The woman in charge basically told me to pound sand. So, they have my money and I have a messed up yard where there was no leak. The people who gave them five stars must be associated with the business. It is a terrible company, steer clear.

Save you money and try someone else. Too long a story to write.

My plumber recommended CPL when I felt a warm spot on my floor. Jose was very thorough and knowledgable. He mapped out where the leak was as well as the manifolds and other lines so the plumbers have options. Very friendly and customer service focused.

There was a leak at rental property that I manage. I called a leak detection company out and they were not able to find the leak. They did not charge me a fee and they scheduled an appointment with CPL for them to come out and attempt to find the leak. The gentleman that scheduled the appointment for me told me that CPL would charge me $ 270. The next day CPL showed up a little over an hour late, the tech located the leak and told me that I owed them $ 370. I called CPL’s office to advise them that the previous leak detection company that scheduled the appointment for me told me that the fee was $ 270. I was told that extra $ 100 was a travel fee. I explained to them that this is not what I was told by the other leak detection company. After going back and forth for a while, I was transferred over to Ruth who was extremely rude and began lecturing me about travel time, all the other jobs they could have done, how much money they lost by sending someone so far out to my property, etc… At this point I asked Ruth why they would send someone all the way out to Hemet from from San Diego when they have an office in Temecula that is only about 20 minutes from this particular property. She did not offer a reasonable explanation and carried on with her lecture. The next day I spoke with the Owner of the company (Brad). He listened to my story and seemed somewhat sincere while offering an apology. The end result was, a $ 50 travel fee added to my bill ($ 50 more than what I was told it would cost). Based on my experience and the end result of the situation, I would advise NOT to use this company. It was a very unpleasant experience.

Absolutely do not use CPL as your leak detector company. I own a restaurant and knew there was a leak on it. I call CPL, technician comes and expects the place, after 1 hr he supposedly finds the leak and mark an X where the leak suppose to be. I pay 279 dollars for that, ok no big of a deal. Next day my plumber comes, and start to
Make a hole in the ground and after 3 hrs of work he says that the leak was not where the CPL technician mark, but about 10 ft to the left. So of course, he had to charge me extra for the job. Next day, I call CPL to complain about their
Job, and the lady at the phone said that they were doing me a favor trying to
Find the leak… I didn’t know favors had to be paid. And that they wouldn’t give my money back. use another company and not this one. take my advice. I will never recommend this place to no one.

My first Unilocal review and I’m doing it because I think they deserve it. Having a slab leak is not exactly a fun experience. Someone recommended CPL and I have to say I was incredibly happy with their service, talking me through everything, the education and effort. The tech (JC) found the leak, mapped the loops, told me everything I needed to know for the plumbers and honestly couldn’t have done more. As customer service seems to be a dying art, it was nice to have someone who genuinely wanted to help. Making a crappy situation good, can’t ask for more, no pun intended.