Fix Auto Downey

I brought my sister in on 8÷12÷15 and was pleased with their customer service. Staff was informative, friendly, and efficient. So far, I have only great things to say. Hopefully the work will be equally as great. Hertz is located down the street which makes it super convenient. Location has a small reception area but offers free coffee, soda, or water.

Great customer service very friendly staff have brought my car in way to many times to be happy. Accidents happen and well they fix my mustang up right the first time my insurance is great.

These folks are professional, fair, courteous and concerned. The vehicle was ready when they said it would be and the amount of time to replace the rear bumper and muffler took 10 days, a much shorter period than I’d previously experienced for body work. Because someone else’s insurance company was paying, I was told by the ins company that I’d be responsible for the cost of the rental car if my vehicle sat idle in the shop. (Illegal I think but that’s beside the point.) However, Fix Auto (aka Little John’s) was reasonable in comparison to other body shops and the insurance company paid for the rental without comment.
Additionally, I received emails from Fix Auto each morning giving me status updates. A few days after I retrieved my repaired vehicle, I received a warranty in the mail on the repair work. I was sooooo much happier than when I took my car to Penske previously and waited over three weeks for minor body work while receiving no communication except empty promises as to when the car would be ready when I initiated calls.
Thank you, Fix Auto/​Little John’s, for your kind treatment of me and my vehicle!