Sewell Infiniti of Dallas

I purchased a car from the used car lot the day after Christmas. My salesman’s name was Julian and he was awesome. He caught us getting out of the car as we arrived at the dealership and immediately began providing us with great customer service. I was a little upset that I had to purchase a car due to my previous car getting totaled. But, Julian made the process smooth. It went pretty fast and I really have not one bad thing to say. I love the car, the price and the customer service. I go weekly to get my free car wash too! Can’t forget that!

If you need any warranty work done, go see David Hornbeck, he is the best service adviser.
He always goes the extra mile.
I went in for an oil change and I forgot to mention to him I needed a new battery for my remote. He replaced the battery for free without me mentioning or asking anything about it.

I purchased a new QX60 with premium plus package. Andrew McDaniel is one of the best salesman I’ve ever worked with. He was patient, friendly, not pushy and had very timely responses in our communication. I feel very happy that’s who greeted me when I walked in and he is who earned our business at Sewell Infiniti. We’ll be back to purchase our next car from here. Thanks Sewell and thanks Andrew!

This is a review of Sewell Infiniti of Dallas, and specifically the Sales consultant that recently sold me my Infiniti G37. For those of you who, like me, want to get to the «Chase,» I start with a quick and easy review.
«Just the facts, ma’am»: Go to Sewell Infiniti of Dallas for your certified or pre-​owned vehicle (located in the Sewell Suburu of Dallas lot) and ask for Chase Parks! You, your precious time, and your wallet will thank you!
Still with me? If so, you probably want some details, and I’m happy to oblige!
My wife and kids went out of town and left me alone for the weekend. I’ve been driving this 2012 Honda CRV for too long (nothing against Hondas, but I’ve lusted after the Infiniti G’s for far too long and without my conscience in town, I set out on a mission one fateful Saturday to finally get what was coming to me).
I had already visited a handful of dealerships and, despite having dedicated the whole day for my pursuit, it was mid-​afternoon and I was still without my gold at the end of the rainbow. The issue was, simply, that I was too picky; the dealerships I visited didn’t have more than a small handful of options to choose. I didn’t want to compromise because, after all, that’s what got me in this Honda to begin with! With just enough time to visit one more dealership I went to the Las Vegas strip of Dallas car buying … the Sewell family of car dealerships on Lemmon Ave.
After mistakenly walking into the Sewell Buick dealership, I was promptly (and kindly) helped by a gentleman named Chris (a good sign … most people named Chris are upstanding individuals) and told if I was looking for a pre owned Infiniti, I would find what I was looking for at the Sewell Suburu of Dallas lot next door where Sewell Infiniti of Dallas keeps its certified and pre-​owned Infinitis. Chris didn’t just point me in the right direction, he and I actually sat down in his office to look at the inventory so that he could write down the vehicle ID numbers for the G37s that interested me in order to save time. Mind you, Chris already knows I’m not looking for a Buick and by now he has already referred me to Chase Parks, so he knows he’s not going to be selling a car to me. Even still, he wanted to make sure I was put on the path to owning a new-​to-​me Infiniti and took the extra step to make it happen.
First Runner Up: Chris at Sewell Buick GMC of Dallas
Have I still not gotten to Chase Parks, yet? Geez … Sorry, Chase! Now you see why I have to do a summary when I write these reviews.
So there I am, walking into Ceasar’s Pal– I mean, Sewell Suburu of Dallas. Friendly receptionist? Check. Open and inviting showroom? Check. Welcoming Sales consultant and fellow bearded gentleman, Chase Parks? Check. Side note: bearded people make great Sales consultants because growing a good beard takes a lot of patience and that’s what I needed!
I’ll spare you the tiny details (because I’ve done enough of that already) and tell you that I looked at every Infiniti on the lot that day. Poor Chris at Sewell Buick GMC of Dallas probably didn’t need to go through the inventory with me earlier because I was destined to look at everything myself anyway! Like any good Las Vegas buffet, there are lots of choices and lots of variety, and the preowned lot at Infiniti Suburu didn’t disappoint! There was Chase the whole time, a friendly guide to help me sort through all the choices and find the right G for me. I ended up driving three that day, and after driving the third through the customary test drive, I felt like I knew the route like a daily commute. Chase, the consummate professional, knowledgeable and unobtrusive, nicely contributed little interesting facts about the Infiniti G37 during our drives. In fact, while I had visited other dealerships that day and driven the same G37’s during those drives, Chase was able to show me so many features that I was unaware of that the insight alone was worth the trip to Sewell.
Chase gave me his honest assistance; there was no rigmarole that you usually get when buying a car … no steering you towards a vehicle outside your price range, no back and forth about costs and pricing, no «let me get my manager» routine where you have to repeat the same negotiation process. The experience was respectful of both our time (even if I was selfishly taking up most of Chase’s Saturday), and was helped by the fact that the pricing was competitive and reasonable.
Chase helped me make the best decision for me, happily facilitating the process, and, most importantly, made sure I was comfortable and informed. I drove away that evening in the exact Infiniti G37 that I wanted: the right color, the right features, and the right price.
I didn’t even get to the Service and Finance departments in this review and already Unilocal is telling me I’ve run out of characters! Story of my life. I’ll save that for another day!
You won a customer for life, Sewell!

We have purchased 4 cars from Sewell. Without question they offer to let us take the car we are thinking of purchasing home for the weekend to test drive. They provide an excellent level of customer service. Whenever we need to take our cars in for service they always accommodate us with a loaner car. We have never felt pressured to have work done that was not necessary.

Every time I come to Sewell whether it’s to get my car serviced or buy a new car it’s a great experience! I bought a new car at Sewell Infiniti today with Caleb Colon and it was painless. Took two days cause I couldn’t figure out exactly what I wanted but Caleb was very patient and helpful. I would definitely recommend buying at Sewell for the customer service and continued 5 star service I’ve received consistently over the last 7 years of being a customer of theirs.

«Sewell provides its customers with a high level of customer service» and «obsessed with service» says their website. This is normally the case that I’ve experienced but when they drop the ball, they do it 110%.
I emailed Joseph R for a quote on labor to have my master and clutch cylinder replaced. It’s no secret that Nissan uses some inferior parts. I wrote that since Nissan doesn’t have an upgraded csc, I’d bring a heavy duty one that isn’t OEM. I also wrote that if this isn’t allowed, I’d understand. A week later and no reply from him. I then call the service department and ask to speak to a service advisor. I was told that they are all busy and will return my call. I never got a call back.
I emailed Sewell via their «contact us» and got a call back from their service manager but couldn’t take the call. I called back and left him a voicemail but he hasn’t returned my call. I’ll give him a couple of days to call me back before I write off Sewell and go to Grubbs.

My husband and I just purchased a used JX35 and it was the most smooth, nonstressful car buying experience ever with Ray and his assistant Matt. They were both very professional and thoughtful individuals. We were coming into the dealership expecting to have a negotating war and thinking we’d be there all day so we had prepared it with by having snacks, but we were pleasantly surprised. We weren’t prepared for that. I felt as if we were treated as royalty and I wasn’t used to that. They had the patience to answer all of our questions and they didn’t treat us nothing less than customers who’ve been going there for years. There was no pressure at all and they did their best to make our experience the best. If only all of my previous car buying experiences were the same as this one. By the time we received our car, it looked like it had never been driven before. Sewell did an awesome job. Myhusband and I are very pleased and hope to return in the future.

Buying a new car is about as fun as going to the dentist. And I mean going to the dentist for a root canal not for a cleaning.
However, Sewell Infiniti changes that experience. I am sure it varies by your sales guy /​gal but trust me and avoid the variability by doing the following. Go see Kirk Riddick. By far the best car sales guy I have dealt with and I left the dealership feeling really good about my purchase. And guess what. That feeling hasn’t changed to this day, ten years later. Kirk is one of those rare soles that really cares for his customers. You will often see the young buck sales guys swarming customers like sharks where as Kirk is more of the dolphin.
I can’t say enough about the overall customer service at Sewell, even well after the sale. They treat you with respect and always operate with the highest level of integrity.

I had the pleasure of meeting Caleb Colon when I had a unique situation on my hands (wrecked my car and was in the market for a new vehicle.) Caleb was so respectful and patient with me, answering all my questions about the Q40 I test drove. Despite staying brand loyal, and replacing my wrecked Volvo with a newer version, I have to commend Caleb for his professionalism during my time at Sewell. There is a reason your company is a trusted name in the Dallas area!

I have been a Sewell Infiniti customer for 8 years now and ever since the first car buying experience with them, I thought to myself why did I not become a customer sooner. The ease of which the buying process happens is very different from any of the other car dealerships I have ever dealt with. They focus on ensuring my needs are met and then having me spend as little time as possible in their showroom. Since that first buying experience I have developed a great relationship with Allison and she has always provided the greatest post buying experience I can imagine. When my vehicle needs service, Allison and her team will typically bring a loaner car to my home or office and take my car in for service and return it the next day. That alone distinguishes the Sewell service in my view. Sewell is a family owned business and has welcomed me into their family with open arms. I am happy to part of the Sewell family and I will never buy a vehicle from any other dealership.

I have been a customer for years. Everyone is friendly and professional. Service is top-​notch – none better anywhere.

Allison, Steven and Blake —
I wanted to thank you all, again, for all the help with getting my new Q50S Hybrid so perfect! I love my new car, and really appreciate everything you’ve done to help me make the car so unique. On my my home this evening, a pickup pulled up next to me at a stop light. The passenger rolled down and window and asked me to roll mine down, too. He asked me what kind of car I was driving, and that he hadn’t seen anything that «cool» since last year’s Dallas Auto Show. I told him it was an Infiniti Q50 Sport Hybrid, and he told me he was very surprised to see a hybrid that looked «like it could do 300 miles an hour.» He especially liked the wheels and the red brake calipers, and told me I was a very lucky guy.
This is exactly the kind of reaction of I was looking for in my new car. Between the color, the red brake calipers, the rear carbon fiber wing, and the wheels, there is absolutely nothing else on the road like my new baby. I think Amanda is a little worried that she’s dropped a notch in my list of favorite things in life (don’t worry — she hasn’t), now that I’ve got this car.
Thank you all so much for making my lease experience so painless and for helping me to build the nicest, most unique car I’ve ever owned. You are very special people with a special talent, and I do very much appreciate everything you’ve done to make my new car buying/​leasing experience such a pleasure.
Dieter

Incredible customer service! Always courteous, polite and mindful of my time. Allison Cohen is the best car sales person I have ever met. Talk about no hassle and no haggle. She gives quick answers, shoots straight and is just an all around nice person. She and Blake actually made the car buying experience very enjoyable and super easy!

I took my car in for service on a Saturday. Being it was my first time at a Sewell, I didn’t know what to expect other than the «great service» I always heard about. Let me tell you… They over-​delivered! Randy helped me out and made me feel good for bringing my car in. After mentioning everything I thought I needed serviced, he even noticed my key fob battery was low and took care of that free of charge. Great service and it didn’t even break the bank. Thanks guys!

UPDATE since I initially wrote the below review: Infiniti called and offered us a small credit toward future repairs, which we accepted but have not used yet. I believe it was a very nice act of goodwill on their part, but honestly I’m not «sold» on if I buy another car from them. Just sayin’.
I’m on my 3^rd Infiniti — two of which were purchased at Sewell Infiniti on Lemmon Ave. Their sales staff has always been good. Also, their service department is very clean and the staff is very attentive when I’ve taken my car in, they are always courteous and cordial which is nice. I’ve never had to wait forever to be helped, which is also nice.
However, their prices for service and/​or repairs are (dare I say) quite a rip off. We recently took my car in for front and rear brakes, to the tune of $ 754. They didn’t even top off the brake fluid. One would think that spending nearly $ 800 for brake pads would at least include a top off on fluid, right? Pretty disappointing.
I’ve experienced this more than once: while dropping off for service or repair, they say «_​x_​_​scheduled maintenance needs to be done…». I explain that we had that service performed at a different mechanic (to save money), and sorta get the «ohhhh…» with sideways look. Like, sorta looked upon as «less than» because you dare had another mechanic perform an oil change, etc.
Another example from about 9 months ago: I took my car in for a full detail, spent $ 94.99 for the «whole she-​bang», shampoo carpets, etc. Within maybe a week, the carpet mats are a dingy grey and look entirely worse than when I brought it in. I pulled all mats out, power washed them with a garden hose and could not believe how much soap was in the carpets. It’s like they «shampooed» it but didn’t bother to rinse. $ 95 bucks wasted.
Yes, it’s quite a perk that if you buy your car at Sewell and have it serviced there, they give you a free loaner. I believe you pay for that perk by paying for over-​inflated repair and service costs. It would be way less expensive to have routine service done at a trustworthy mechanic and pay for a rental car for a day or two.
The $ 754 for 4 brake pads has sort-​of tipped the scales with me. I’m not so sure I’ll be buying my next Infiniti at Sewell. And if I do, I certainly won’t have it serviced there.

We’ve now purchased 3 cars from Sewell and taken them in for service repeatedly. I must say that they do care, but being a dealership are way overpriced for the average issue.
Unfortunately, we’ve had repeated issues with Sewell in their new car sales and their service.
But first, the service department has VERY nice guys who care and do try and go the extra mile. They get to know you and become friends over the years. They are honest and shoot straight. It’s also a very nice facility and always cool to have them know your name as you step out of your car due to some cool tech.
The problem I have is they assume everyone is made of money. Then again, if you’re taking your car to Sewell then maybe that’s not a bad assumption…
$ 40 to replace $ 5.00 windshield wipers. Yes, they replaced some warn windshield wipers on my wife’s car with a low end, nothing special, pair of wipers and had the gal to charge her $ 40.00.
Wife’s car had issue with speedometer so Sewell checked everything and said we needed a new battery. $ 200 later as we drove out of the parking lot, we had the same issue. That’s correct, we hadn’t even left their lot before the issue was back after their «fix». Sewell didn’t offer to refund or make amends for selling us a battery we didn’t need. They then suggested we needed another $ 1500 part, yet again couldn’t guarantee it was the problem. Given their previous incompetance, I decided to forego the expense.
I believe in taking a car to the dealership for major issues or computer issues that your average mechanic can’t or shouldn’t touch. Otherwise, save your money and spend ½ or less with your local mechanic.
That free car wash and rental car could cost you hundreds and hundreds of dollars.

It is unfortunate that a young family was treated so poorly. One quote for a repair turned into two more quotes, each more costly.
The vehicle came from another Sewell yet Dallas doesn’t honor warranties if purchased elsewhere.
I would think more than twice before bringing a vehicle here.

Having totaled my car on 7÷17÷14 and being in a rental over a week, I was ready to get another car. This claim process has been swift for me since I wasn’t at fault I guess. After hearing that the insurance «sent» the check to the bank, I figured it was safe to get into a car.
Contacted Sewell through their online portal and within an hour heard from Chase Parks. Chase was great through the process. No pressure; all about what was good for me and what I wanted. And, as a fellow sales consultant, his timely responsiveness was greatly appreciated.
Within 24 hours we made a deal and it picked it up today. Upon arrival, the whole dealership seems to give you a warm welcome. It was quite refreshing since dealing with D&M or Autoflex for the past 7 years.
Chase made us feel welcome and got us over to the finance office within minutes. Katie Tillman set us all up with the paperwork. She was great as well and didn’t push any of those optional features on us. «No» was «no» and that was ok by her.
After signing away, we met back up with Chase and took delivery. He spent a good 20 minutes showing me all the features and such.
I kid you not. We were in and out in less than an hour. Great experience from start to finish. Wish they were closer to us so I could do my service there.
Totally recommend if you are looking for an Infiniti. My Q50 is really sweet. Chase will take good care of you.

Best Infiniti dealership I’ve ever been to! I got the run around at a different Infiniti dealer a while back, and they never ended up fixing the issue with my ’08 G37S coupe. I heard a lot of great reviews about Sewell from Unilocal and a few of my friends, so I decided to try it out.
The service here is truly exceptional! Unlike other dealerships, the service managers are actually knowledgeable about their product. I walked out an extreme satisfied customer and they have truly earned my business! Sewell really does live to their motto when they say «Obsessed with Service».