Citisedan

We rented a party bus for a bachelorette party last nite. Service was great from start to finish.
Communication was amazing & anytime I had a question I was able to get a hold of someone every time. I received email confirmations & reminders preparing me for our ride.
Driver was professional & ready to assist us. Ojo was very professional & made sure that I had everything that I needed. I will definitely be using them again.

CUSTOMERS BEWARE IT COULD BE A GREAT TIME OR NOT HAPPEN, AT NO FAULT OF YOUR OWN.
I scheduled this Party Bus for Thursday 29^th, yesterday and called Ojo to confirm 1 hour before it was scheduled. Ojo told me he had called me twice on the 28^th to respond to an email I sent him and left a message. I did not get any messages. You would think he would have tried to contact me via email since I emailed him with the question which had nothing to do with rescheduling. Go figure!!! Because I didn’t respond, he cancelled. He offered to reschedule. I will not reschedule a trip with this vendor as he ruined what took a great deal of work to put together. Gathering 15+ adults who all work and have lives to correlate a convenient time. Ojo who didn’t understand this cancellation is a big deal was lacking a bit of professionalism.
«My shoes!!!» Contacting all my friends with less than an hour before the event was supposed to start to tell them it was not going to happen. Good thing I associate with great people.
I have used the Party Bus before and it overall it was a good time. The driver was great!!! I left a big tip $$$ and good review accordingly. Ojo was still a little unprofessional at that time but it didn’t affect our trip. I will be going with DALLAS LIMOUSINE or maybe one of his many other competitors with my business from now on. Even if they are a little more expensive. But in todays times CitiSedan could be related to any of the other providers. Called cornering the market.
Advise!!! Get a karaōke machine for your party bus. Inexpensive!!! Easy to hook up and makes the trip 10 times better. Your customers will love it. Oh, but all your customers are not that important. Work on your professionalism. It is important to customers. Review the signature on your email. It should be correct not missing a digit in the phone number. *Professionalism!!!*
See what happens when you do not take care of your customers who should be very important. «ALL THE TIME»
A little more salt, cause everything you do «OJO», does matter. I work for a prestigious company. One of the partners of the group I work in heard about the scheduled party and asked that I research a company who can accommodate a very large group. Employees and family members for a Holiday Christmas Party. Now imagine other partners of other groups at the company I work for getting trips set up for their groups because they heard about how great the experience was for the group I work in.
ALL THAT POTENTIAL REVENUE… «GONE!!!»

Cancelled the day before our confirmed reservation. Birthday plans are ruined. Absolutely no time to find a replacement. They knew they would be cancelling ahead of time but alerted us at the very last minute because they «didn’t want to worry» us before they knew for sure they would have to cancel.

Great experience! I’ve used Citisedan for several years, always had a great experience with them. They’re always on time, ice cold AC, top of the line fleet, good customer service. I’ll continue to use them in my future.

I was very satisfied with the company and the driver! Darin was our driver and he was very accommodating and took care of not only me but my party guest! Mr. O was very helpful in scheduling and reserving our ride! Thanks again I will definitely be using their services again.

I used Citisedan for my fiancé’s 30^th birthday this past weekend and it was possibly the best party bus experience I’ve had to date (we usually do one to two a year).
I saw that there was a Groupon for the company, but if possible I always try to call the company directly to see if they will just honor the rate instead of purchasing via Groupon as I know the company only gets something like half the amount of it and Groupon pockets the rest. So for $ 319 we got a 5 hour rental on a party bus which was stocked with soda and water and solo cups, which I thought was a terrific deal. We tipped in cash afterwards.
Ojo could not have been any better to work with — he was our main point of contact and amazing! From booking the rental about 3 weeks prior, to me having to change the time frame, all of our communications were either followed up with or well documented via email. He sent new confirmations through anytime I changed something or added a new drop off location on our trip. I believe the pickup had to be within 20 miles of their business, but he was clear to say that once we were picked up we could go anywhere we wanted. We were taken from our house near downtown Dallas to Whirlyball in Plano, then to Cobra Brewing company in Lewisville and back again.
I was especially impressed with Ojo’s communications the night and morning before the bus — we had a noon pickup and the rental fell during ice storm 2015 so I wasn’t even sure if any of the places we were going were to remain open or if the icy conditions were even safe to navigate. Ojo called me at 9am that morning to say he was sending his driver out to check it out, and that he would call me again at 10:30 to make the call on whether the show could go on. At 10:27, sure enough, he called and let us know everything was good to go!
The bus driver, Darin, was also fabulous! He arrived 20 minutes early and was super patient with us and great at text updates when it was time to go based on the schedule I provided earlier. The bus was super nice inside and the sound system was also great and simple to use.
I will definitely plan to use Citisedan again for our future party bus needs!

Love them!!! Everything was in place as requested. I traveled all the way from Arkansas and Citi Cedan made me proud. Thank you for the service. San!!!

We paid for the service in advance with Groupon, at the end of the ride were told that the Groupon was canceled because they only accept a certain amount of groupons per month. Even though my friend had his receipt that he paid, they wanted us to pay again. It was a big argument that lasted at least 30 minutes with the driver. We ended up just walking away.