Jo Malone

There is everything to love in this store – colognes, lotions, bath oils, home scents, the stylists specially Dana Beyer! A friend introduced me to Joe Malone last year and that’s when I met her. Very helpful, patient and generous with her time, knowledge and customer service. I particularly admire her helping my children find Christmas presents by phone and having them delivered because one of them was out-​of-​state. It certainly took some stress off our busy holiday calendar!
A few weeks ago, I went with a group of friends and Dana managed to assist us all, even our spouses. Everyone left happy and looking forward to the next experience, specially now that we’re more adventurous in mixing scents! Thanks for letting us play and discover!

Excellent service from Dana ! The 2 hrs drive from Glendale was so worth it! all staff were friendly but our fave is Dana! she’s so helpful and patient! She’s awesome!

Jo Malone scents became a household fave… The Store representative, DANA BEYER, is a SUPER STAR FAVOLOUS… Very friendly, accommodating and know how to treat HER customers like Prince and Princesses, and I love the feeling of being special while at this Jo Malone Store, South Coast OC… What an awesome experience, and when you leave the store– we smell soooo good too… thanks Dana. you will see more of us and my High School classmates rocking your store soon… Cheers…

What a cute little store located on the 2^nd floor by the Macy’s of South Coast Plaza!
Looking for a Father’s Gift… I got entertained by a sweet girl, name Gigi. She was a sweet heart! Very helpful and will help you find the perfect scent!!!
Did you know there is complimentary hand massage with hot towels?
Did you know the fragrances here are for both men and women ?
Definitely a really nice place to visit and get ur hands pampered. And very kind customer service!

I believe this is the only Jo Malone boutique that you will find in So Cal that is not just a counter at a retail store such as Nordstrom or Neiman Marcus. I simply love this store and the very nice people who work there. I’ve been shopping at this boutique for a while and have been attending their events and launches for a few years. It’s so much fun! I love all the JM scents and products. Dana is so knowledgeable about everything JM and makes me feel so special when I come in to shop, to find out about a new scent or product or to just say hello! Give them a visit and say hello to Dana or Katherine and if it’s your birthday, you’ll be invited for their hand massage!

Walked in just because I was curious and heard so many great things about this brand of scents.
Gigi was a doll!!! I picked up two different scents. She was so patient with me as a sampled everything and explained which scents go with other scents.
Her customer service was top notch and because of that will return to purchase more products.
Thank you Gigi. I love my new scents!

Felice & Katherine & Julia were absolute DOLLS. I went in to get presents for my bridesmaids and they were all SUPER helpful. I discussed with them everything from my engagement shoot to my wedding in china, and they were all just so friendly & we chatted away like old friends. Felice was wonderful with her fragrance suggestions, and I was absolutely in love with the items I picked out. I got Mimosa Cologne & Peony Suede Crème for my bridesmaids, & Bluebell+Peony Cologne for myself to mix together! All with the help of the lovely Felice & Julia! Apparently Peony Suede’s huge for weddings ;) They packaged them all beautifully as wellFelice even gave me a sample goodie bag! I wish this was closer to home, I would definitely pay them visits more often!

Amazing product and really great customer service! One of the employees, Dana Beyer, was so helpful and sweet! She helped me get everything I needed… first time shopping here and definitely not the last!!!

Customer service isn’t so good. Nobody greets or helps out. I had to go up to one of the asian chick employer to help me while she was chit chatting with another employee.
Also the asian chick was so bad at gift wrapping. She wrinkled the shit out of the tissue paper lol smh…
Employees need to know how to represent the brand’s values.

If you are ever craving the royal treatment at South Coast Plaza, head into Jo Malone and ask for Dana Beyer! I can’t even describe her presence as «customer service» simply because once you meet her, she becomes a dear friend within 30 seconds. I could literally spend hours in that store, and discovering each product is like finding a gem.
I meandered into the store to look for bridesmaids gifts for my upcoming wedding, and Dana was quick to help narrow down the perfect gifts. I ended up getting the bridesmaids, mothers, AND grandmothers a special JM gift with her help and expertise. To top it off (with a sleek black bow), she asked if she could have extra time to wrap each gift so they look extra special! I must say, her gift wrapping skills could put Santa Claus to shame!
Thank you so much!

I was introduced to Jo Malone by a friend. Since then Dana Beyer at the Costa Mesa store has ensured that I experience excellent customer service while creating the best fragrance combinations for my style. I have since referred family and friends not only for the products but also for the service of professionals such as Dana! Even the packaging of my purchases and personal thank you notes are First Class!

I walked in with my godsister who swore by the amazing service here and I was not disappointed. Dana Beyer, you are so welcoming and I am definitely coming back!!! Bridal party gifts, birthdays, etc…
(btw I rarely ever review non-​restaurants but I just had to here!!! Never going to a counter for JM stuff anymore)

I had the pleasure of working with Dana Beyer on my recent shopping experience here. She was such a great person to talk to and so helpful. It turns out we know a mutual person too. Small world. Please come see Dana and you will leave with a big smile. Great customer service Dana!

The best perfume ever! I love everything about Jo Malone products. I love their wide range of perfumes and love their layering concept to make the perfume your own. Their packaging is also so cute and presentable for gifts. A lot of their scents go so well together. They are always coming out with new scents so I love stopping by this store to check it out. I will however always be loyal to the scent that started my relationship with Jo Malone — Nectarine Blossom & Honey. This store’s employees are always super helpful (they introduce me to different scents to layer and provide samples) and are never pushy with selling.

Lovely ladies greeted me and helped me out with different scents/​colognes. I really liked that they didn’t pressure me into buying anything. You know how sales people are like. She told me that I should spray some on, walk around, and take some time to decide. I was debating whether to get coco chanel mademoiselle or jo malone peony and suede. Not getting too much into reviewing the perfume, but jo malone scent stayed the same note throughout the 2 hours as I walked around the mall. Jo malone colognes can be layered on, which I thought was a weird concept. Their scents are amazing and have many selections. I like floral scents and they smell so good and pretty. They wrapped up the perfume like it was a gift. The process took a while, but they had technical issues and their system was down. Totally understand when that happens. It sucks when everything is down, but she did her best and gave such excellent customer service. She also gave me two samples that I can layer the cologne with. Two thumbs up!

Love their fragrance and love their candles. A little pricey yes but worth the ocassional splurge!

Go JO-​JO it’s your birthday
We gon party like it’s your birthday
We gon spray MALONE all up in ya face babe!
And we can still buy by JO when
It’s not your birthday!
I’m REALLY SURPRISED I have NOT written a review for this place.
Ok here is the info on JO-​JO. It’s from London and you can find it in several places AROUND the world. It’s one of ZZZ-​BEST fragrances! You’ll know them by their black and white or ivory clean and simple stores and packaging. They have colognes, things for the home such as candles, lotions, body mist, shampoo, conditioner, bath wash, etc. A REALLY wide variety of things for everyone if you’re into smelling GOOD and NOT like a fonky donkey.
JO-​JO is NOT just for women or the home but also for men. YES MEN! Who doesn’t like a MAN that smells like a piece of heaven? I LOVE a MAN THAT SMALLS GOOD! It can ALMOST MAKE your clothes fall off! GOOD GRACIOUS! They don’t have as many colognes for men but men tend to be pretty simple and either like to smell like NOTHING (just clean), or the wood, nature, forest, or camping type smells. Almost always something outdoorsy for some reason but they do cater to men as well so you might find something her you the man in your life.
Service is ALWAYS TOP NOTCH and I have NEVER experienced a PUSHY sales person which is WONDERFUL! If you get it as a gift and don’t like the fragrance you can exchange it for store credit or something else. So that works PREFECTLY for me. They also do GIFT CARDS which are GREAT if you don’t know what to get the person they can pick out what they want.
You can also shop and have items sent to you from online but if you go in he store you can mix and match your fragrance to find something you like that is different. This is AWESOME. Remember the days waayyy back when, when cosmetic counters would give out samples? Well that still holds true here. WHAT, WHAT! Yes so nice to try before you buy.
They have fruity, floral, spicy, woody, light floral, citrus and some that are heavier and intense I think is what they call them. I LOVE vanilla and Anise but I also LOVE the Intense smells which work well with my body chemistry. That is what is so great about this place. When you mix and match you are able to find what will work PREFECTLY with YOUR body chemistry. There is nothing worse than someone that wears something that doesn’t go with their body chemistry. YIKES! Talk about machine gun to the nostrils. Oey-​vey!
The prices are pretty reasonable and what you’d find for a nice fragrance in any mall or perfume counter. 30ml cost $ 60.00 and 60ML is $ 120. And you REALLY don’t need a lot. So there is no need to be HEAVY HANDED. No matter the scent the body lotion has a lighter scent and I for one can’t really smell it when I wear it or even when my friend wears it.
If you’re looking for a change than stop by here. You can also find them in Macy’s and Nordstrom, but the selection is probably not as vast as in the actual store or on line.

Don’t get me wrong. The scents are bad ass and I really like their cologne, but my experience today totally ruined it for me. I went in to buy some refills for my cologne. I was met by Julia Yi, who was either COMPLETELY out of it, on drugs, or just having a really bad day. There were only two people in the store, me and her.
Whatever I asked to try, she came back with something else. I asked for Pomegranate and she came back with Grapefruit. I asked to try Vetiver and she pushed the Sea Salt on me. I asked for Lime Basil and She came back with something else. I don’t know what her distraction was but she clearly wasn’t listening. Then she tried to get me to sign up on her mailing list. Ok, fine, but I am already in the system and I told her. She said she insisted I sign up. I told her to look me up first and if she can’t find me I will add it. She refused and she wanted me to add my info again.
All in all she was clueless, had no clue what was going on, what she was doing, nor was she familiar with any of the products, at least in my experience. I got so flustered I left.
People, they offer free shipping. Save yourself a visit to the «boutique» and order online or from headquarters. You will have a much more pleasant experience if you already know what you want.

Incense and Embers is the best candle in the world!
I’m told it was the original scent burned in the Catholic church.
I’m not a fan of the whole «layering» concept.
I buy one perfume to be well rounded.
Jo Malone is much more linear than what I think of Penhaligon’s…but I like Jo Malone as well.
The prices are reasonable and the scents are interesting.
I’m currently wearing Orange Blossom which is really nice when it settles down.
Pomegranate Noir is a very sexy evening scent.
Earl Grey and Cucumber is a very fresh scent.
Red Roses is divine as well…
They usually have prepackaged samples. Ask for some of the ones you are interested in so you can try them on your skin to see what the scent is like after it initially dries down.
Does it give you a headache? Do you like the notes you are smelling throughout the day? Does it blend well with your skin?
If it doesn’t, keep looking.
I appreciate them letting me use the take home samples so I can make a better decision about what I purchase – often times if I like the scent I’ll buy the biggest size.

Ok. they’ve somehow managed to top themselves. My mom and I came here for the 15% birthday month deal since it was my mom’s birthday this month. This visit, I took the time to smell the scents (I pretty much just smelled the rose one last year and went with that) and each scent is so interesting and different– it depends on the person, but you will find some amazing, and you will find some not so pleasing. What’s great is how fresh and authentic they smell. It seriously makes other perfumes that I own, artificial smelling in contrast. I almost don’t even want to bother with other perfume brands now.
This trip, I purchased the pear perfume and lotion. Omg the lotion is just as amazing as the perfume– it feels like silk and the scent is long lasting and not harsh on my sensitive skin. The pear perfume reminds me of something. I can’t place it. an alcoholic drink maybe? But it just smells sooooo good. You can even combine scents like the rose and pear.
Randomly, I was reading a magazine in the waiting room of an appointment earlier that day, when I saw an article on perfumes and they showed a picture of a Jo Malone perfume box set which consisted of 5 different perfumes. this magazine was from Dec but I thought I would ask anyway and see if they had any left… they did! Got 2 of the last few sets.
I also want to commemorate Brianna on her excellent attention to customers. She was the only one working at the time and give special attention to each customer in the store. My mom was in a wheelchair, and she offered to ship our purchases to our house so we wouldn’t have to carry them around. it’s REALLY difficult to push around a wheelchair with huge shopping bags. Brianna was super friendly and helped us pick out products without being pushy. She even gave us a ton of samples.
I would love to try out the candles or bath products next time… trying not to make my wallet cry this month.
I also LOVE the packaging of the products. It just looks so classy. Perfect for gifts.