Travelex Currency Services

When your ready to buy they are on top of it… I asked questions however they could not answer but eventually did! We were told if we lost a cars or it was taken we would have another within 24 hours!!! IT HAPPENED AND NOT 24 HOURS BUT 7 DAYS!!!
I immediately called from Europe and they will pay for that call and the girl said I am so sorry we didn’t know and were not informed by MASTERCARD!
I had a supervisor call me and asked to be compensated so today we will see!
He was in San Diego and very passive but said he would make sure we got compensated.
THE FLOWERS NEVER CAME… YOU MUST GIVE GREAT SERVICE BEFORE DURING AND AFTER SOMEONES TRIP…

In my particular case, would have been better off exchanging my USD for pesos at the hotel in Mexico, better exchange rate and better selection of lower denomination notes. Live and learn, but what do you expect, a good deal at South Coast Plaza… My bad.

Worst exchange rates on any currency + there is a $ 7.95 charge of your exchanging less then $ 500, Which most exchange houses with good rates always wave the fee. This place is rip off.

Only place around that had the currency I needed without ordering it. Fast and easy transaction. Using the Unilocal deal saved me $ 9. The lady helping me was friendly and attentive. The rate was a little lower than other places, but like I said, they had it on hand. Way better than my bank. Would use again.

They wanted to give me .69 for 1 euro market price is 1.14 for 1 !!! Don’t go here!

I found much better prices in mainplace mall in santa ana! Never will back to this place.

I bought $ 100 worth of colones. The lady behind the counter was very friend and helpful. Will come back for a long time to do my exchanges!

Travel to a different Exchange Service!
Although I travel frequently all over the US, I don’t go abroad very often. The last time I went to the UK, I used this particular service to exchange US dollars for pounds. This time, I purchased some pounds and the sales lady encouraged me to buy a preloaded MasterCard. She explained that it was a «real» MasterCard, accepted everywhere, and safer than cash or using my own charge cards. Sounded good to me. She tried to convince me to add more cash, but something made me say no. Listen to that little voice in your head! Boy, was I glad I didn’t put any more money on and boy did I wish I never got that card. First of all, it was immediately declined when I tried to purchase tickets for the Tube ride into London from Heathrow. Luckily, I had pounds. Then, I tried to pay for dinner, also declined. Then, I attempted to buy theater tickets at the box office. Guess what happened? No sale. Pull out the good olé American Express. I asked the concierge at my hotel and he nodded in sympathy, explaining that many of the guests at the hotel were misled by this so called «service» and left with cards that they could only use if they went to a bank and withdrew the money— for a fee! If you’ve ever been in London, you know that they have traditional bankers hours, which means «Good Luck to you, Yankee.» I was anxious every time I presented the card, and relieved when it was accepted. But it was declined more often than not. Declined at the Tower of London– the «Disneyland of London» wouldn’t accept the stupid MasterCard from Travelex! I will never get one of those useless things again and feel stupid that I let myself get coerced into purchasing one. No plans to go abroad again any time soon, but you can bet I will research very carefully and avoid Travelex. I assumed they were there to help travelers AND run a business. I’ll go where they don’t upsell a service that doesn’t work. Beware, fellow tourists…

This place is a scam. I needed to buy New Zealand Dollars, and someone recommended that I go here to change my money. Not only was their conversion rate more than 15% less than the actual conversion rate, but on top of that they also charged a $ 10 fee for the conversion. They told me that if I change a large amount of US dollars they would waive a fee to change the currency back to US dollars. I had to go for it because I only had a few hours before I had to leave for the airport. When I returned, their buy back rate was even worse.
All in all I lost 10% on the front end (not including their service fee) and 20% converting the money back. I’m only giving them one star for the convenient location. Despite this, and sort of ironically, you should learn from my mistake and avoid this place.

Travelex said they would call me when they received the Turkish lira I had requested two days ago. My local bank was not able to guarantee they would have the lira on hand in time for my trip. Their phone service was courteous and informative.

The rates there are terrible and the transaction fee isnt worth it at all… dont bother going there. Its a waste of time.

I encourage anyone who is do an exchange rate in Europe with the euros to NOT go to travelex. You can go to to Europe, go up to any bank machine and get the best rate for your dollar there. If you go to travelex, you will be getting the worse rate for your dollar. I even felt violated, it was so bad. But if you need to feel secure to have some euros with you when you go, then Bank of American, 2 weeks in advance will give you the best rate here in the states. Thank you, me

I went in to purchase Euro as a gift for my father before his trip. I was greated by a very friendly teller.
The $ 9.95 fee is waived if you exchange at least $ 100 US. The exchange rate is a little higher than banks but you pay for convenience. Located inside of the mall, downstairs by the carousel, same hours as the mall.

This is a ripoff company, boycott Travelex. They fee you to death, prevent basic customer services from being possible — like looking at your history to give the best rate possible — and when the csr does call their supervisor after you finally convine them you should get the better rate or fee reduction, the supervisor doesn’t answer their call. What a shoddy company, though they excel at ripping off thwir customers once they have your money on the card.

I was traveling to Italy (and leaving in a couple days). I figured it was a good idea to have already exchanged some cash into euros. Because I was leaving with short notice, my bank could not order in the euros before my departure. Travelex was a great alternative. I changed $ 195.01 US for 125 euros ($ 18.30 less of what the exchange is). It is a bit higher than I saw on their website, and I wasn’t too thrilled about that, but I did expect a fee/​charge. I chalk it up to a tax of $ 18.30 for the convenience factor. Tip: I was able to get them to wave the transaction fee $ 9.95 because I’m a Unilocaler. All and all I feel good about the transaction.

1 Star because there is no negative stars option…
Went in to exchange USD to Canadian dollars. The lady who «helped» me had an attitude and did not want to help me at all… Especially after I told her I want to use the «free service fee» on Unilocal.
I ended up spending $ 315.13 USD in exchange for $ 300– Canadian dollars… I felt ripped off so I called the currency exchange place at Westfield mall in Santa Ana and not to my surprise, I paid more than I should’ve.
My own fault for not doing some homework before exchanging currency but damn wish they at least had better service so it feels like I spent a little more for a reason.
If you’re in the area, go to Westfield mall in Santa Ana instead!!!
If their service wasn’t so shitty I wouldn’t have complained about the money, but service way too shitty to be not mentioned on Unilocal

The staff couldn’t have been nicer! I was getting money exchanged to give as a «bon voyage gift.» It wasn’t a large amount ($ 25), so the clerk was kind enough to waive the $ 10 commission fee.

I shopped around for the best currency exchange rate from dollar to French Polynesian Franc. Since I was in South Coast already, I stopped by and was given a pretty crappy exchange rate, losing about 13% going to the franc and losing near 20% if exchanging the franc back to the dollar. It kind of was to be expected, so I said thank you and went on my way.
Four days later, I have kind of run out of options and just decided to exchange here. The lady remembered me, I guess because requesting the Polynesian franc isn’t as common. I tried to purchase one of their packages, I think exchanging $ 700 USD. However the lady said they only had about $ 270 USD worth of francs. She asked me when I was leaving and I said «today». Then strangely she told me that I should have requested the franc several days prior so it would be here by the time I would be leaving. But she remembered me and knew I stopped in four days ago asking their exchange rate! She could have told me in that first visit that they have a limited supply of the franc and that if I wanted to exchange I would need to let them know. It was so bizarre and frustrating that we didn’t have close to as many francs as we wanted.
I debated between two and three stars, but they get three for having a currency other places don’t hold. I called around and it was hard getting this currency. However if you know your currency is a little uncommon, ask how much they have in stock and whether you need to request ahead of time. Otherwise go exchange in LAX.

Quick and easy. In and out and my service fee was waived with the check-​in! Score on saving $ 10!

So I found I was going to Europe for the first time and only had 4 days to prepare and 2 of those days were holidays, so that gave me only 2 days to get everything together. Since most of the banks weren’t open and I couldn’t get any EU in the Orange County area in time, I luckily found out about TravelEx and got my EU that way. It was worth it for me since I wanted some cash on me to pay cabfare and what not before I was able to find an ATM. The only downside is they don’t take back some of coins (if I had known I would have just used them while I was in Europe.)