Terrible experience returning an unopened package of Toner at the Clarins counter and some face cream. I bought the product at a Women’s conference and realized I had a similar one at home. I had receipt etc. The sales lady demanded I return the mini treats that I was supposed to have received. I said no I got a mirror at the conference instead.” Oh no I will have to call. «The mini treat turned out to be .01 ounce of some face cream. She was rude and took my mirror which came from the conference not Clarins at Bloomingdales. Well done Bloomingdales, now you have lost a customer forever. I will continue with Clarins but buy at several different stores. In case the British woman at the counter did not realize it, customer service counts. Good bye Bloomingdales. Event occurred Oct. 1,2011 about 8:00 South Coast Plaza. Blond petite British Accent counter woman.
Vida P.
Place rating: 5 Yorba Linda, CA
In the last couple of months my skin has decided to hate me and I was forced into a quest for a new skin care line that did not irritate my now very sensitive sking. One of the lines that I tried and actually worked was Clarins. I happened to be at South Coast when I decided to try the line and went into the Clarins at Bloomingdale’s and I was quite happy with the decision. I went on some kind of beauty day where all of the lines were doing make-overs and what not and I almost left but I didn’t. In the sea of people I found my way to the back corner of the department where Clarins is located. I was torn between Shiseido and Clarins but Clarins was less busy so I went there. The girl who helped me, I forget her name, was über friendly and helpful. She listened to my nonsensical description of my skin and asked some questions then proceeded to choose some products that would be appropriate for my skin. However, she recommended I make an appointment so I could get a facial and that way I could try out the products before I bought them and gave me some samples. On my facial day she was there and the lady who gave me the facial picked out some extra stuff for me. I normally don’t go to counters because the salesgirls are usually quite pushy and try you to buy the whole store but the girls and Clarins were the complete antithesis of pushy salesgirls. They were truly helpful and I know I’ll be going back there again.
