Universal Carpet

As a business owner myself, I try and give the benefit of doubt to businesses. I rarely have had to post poor reviews, because most issues can be resolved by discussing with the manage/​owner/​staff and that’s what businesses need: constructive criticism to continue to improve.
That being said. I am very disappointed in my interaction with Universal Carpet. I have given them ample time to rectify the situation (work was done in June) and I have been trying to get a manager/​supervisor/​owner to communicate with me regarding my problems to no avail.
I used Universal Carpet previously and had a fine experience with installation of tile. we decided to go back to have additional tile work and carpet done on our 2^nd floor of our home.
The tile was done to satisfaction, as was the carpet; however, the installers used our upstairs bathroom (one that doesn’t get used since our master and guest bath are on the first floor). They stopped it up and water was running from the toilet for 3 days. We had no idea since we don’t use that restroom until our dining room ceiling was leaking (raining) onto our dining table. A restoration company, contractors, months of disarray and two-​thousand + dollars later we had everything repaired.
In the meantime, I have been trying to get a supervisor to contact me. I understand accidents happen; however, there has been no effort to try to negotiate a settlement.
Universal carpet sent the same installers to take photos of the damage (of course they are biased and say they had nothing to do with the use of the restroom)
When pressed further, I received a letter stating «we spoke to the installers, they said they didn’t use the restroom, so they didn’t and we consider this issue resolved».
Mind you– to date I have yet to speak with a manager and to me, this is not an investigation or mediation of the issue.
Today, they charged a debit card they had on file from a one time purchase, which they should not have kept on file and they did not have authorization to charge. Needless to say, I am so disappointing in the customer service or lack there of. I plan to take this to the better business bureau and seeking legal action.
While, I can’t say anything bad about the carpet or tile, the incidents surrounding our install are unacceptable to say the least.

It’s closed down and bought by LA Carpet. And at LA Carpet I received horrible service from the regional manager so good luck to these guys.

HIGHLY RECOMMEND!
My favorite neighbor just had granite counter tops installed. When my husband and I saw them and heard the price we were very surprised. They look great! And the price cannot be beat.
Paul has been very accommodating and a pleasure to do business with him and his company.
Jesse is also very informative and helpful. Both really know how to please their customers.
Many thanks!

Update… the install finished perfectly and all of the joints where the tile/​laminate meet look better than we anticipated. Thanks again John and Universal!

We just bought a house and had a specific carpet that we wanted and the mowhawk website showed that universal carpet carried it so we went in. John helped us, he was very nice and worked with our schedule to come out and measure. We ordered the carpet a few days later and he was great at communicating about the status of the order. Capet was in earlier than I expected as well. Installation was great. I was nervous to use a company that had no reviews for this particular store but I am glad we chose them. I don’t normally write reviews but with buying a new home I am using lot of different services and want to share my good experiences. Hope this helps! :)

HORRIBLE! We had carpet done a few years ago and were very pleased so we went back again this year to have tile, granite, and more carpet done. The management changed hands and the service went down the drain. With so many different people involved and their lack of ability to communicate there were several things that went wrong, but I don’t expect a job this large to go smoothly. However the granite process was a nightmare and poorly handled by customer service. The templet they cut was WAY off leaving us to have to replace our sinks and pluming. They were gracious enough to supply new sinks, however didn’t replace our faucets (which no longer fit). When they tore out the old sinks they tore everything out breaking our pipes, hoses, and hardware. They simply claimed «we are only responsible for instillation, not pluming» even though pluming would not have been necessary if they had done the template correctly to begin with. Then we were left with no running water and 4 sinks to install ourselves our hire a plumer, who is not cheap! Since they broke most of our piping we had several trips to home depot for parts. We also had to repair all the holes in my walls from their lack of grace in installing the granite. Total estimate of damage done was $ 700.00. I contacted the contrator, who pushed me off to customer service, who pushed me back to the contractor. Everyone is passing the buck not wanting to take responsibility. Eventually I got them to send a reimbursement check, which they made out for $ 150.00. REALLY??? I did not accept this and we are still being pushed around from one person to another. So my advice is, if you want carpet their contractors are fabulous. Anything else, go far far away from Universal Carpet and Flooring!