Huntington National Bank

DO NOT use this bank for a loan. Their payment system is completely analog, meaning the only way to pay your loan installments without incurring any additional fees at all is to send a check by mail. And who knows how long it will take them to receive that check and whether or not they’ll lie and say they get it late and charge you the additional $ 5 late fee.
And you can just forget about trying to pay electronically. In order to do that you need to actually set up a bank account with them. And even then, it’s a $ 5 FEE to pay your loan installment using THEIR OWN BANK.
Want to pay over the phone? 12 DOLLAR FEE.
I set up automatic payments through my super awesome local bank and a month later get a letter from them that I missed my payment and was being charged the $ 5 late fee. This is after, a month ago, I finally was able to access their super confusing and difficult to get to document using a third party server (what??? just send a PDF!) and fax it back to them. And they say they never received it.
DO. NOT. USE.

I switched my direct deposit back to my credit union and Huntington tried to charge me a fee. I had to go down and have them take it off and switch to an account that didn’t charge that fee.
Huntington, guess what? I have NOT had 1 problem since I’ve been back with my credit union. Not one problem! Huntington is out to hurt their customers, not help them.

The inside of Huntington is clean and cool. The staff is über-​friendly.
I switched from Chase 2 years ago and the services and people of Huntington Bank have made me LOVE LOVE LOVE that decision.

A-​ok, is a good way to rank this location. The service is accurate. They are friendly when I make a drive-​thru or walk-​in transaction but when it comes to a clueless customer, I felt even more clueless.
I was transferring a car title over and had to sign the back. It had to be notarized, I thought after both of the buyer and seller signed it. I was waiting for the buyer to come so we could do it together. Eventually, after 15 minutes (the buyer was late) a manager offered to help and very quickly told me the I just needed to sign it, not the buyer.
Honestly, I felt very rushed through that. I was clueless that day and really wanted my hand held as we walked through the steps. Turns out it really was just that simple (me signing, them notarizing), but I wanted the verbal assurance that I was doing the right thing. I never got it, but I get the feeling that I was just another nuisance.