Cecil’s Automotive – Collierville TN

All I can say is WOW! Cecil’s rocks! After having a bad experience at another Collierville auto repair place, I was relieved to find Cecil’s. The other auto repair place said we need rear brakes and shocks/​struts and we were in disbelief as we had recently replaced those less than a year ago. Neil from Cecil’s took care of us. He thoroughly checked out our car and said we did NOT need new brakes and shocks/​struts. He fixed a shaky steering wheel by re-​adjusting the tires, all for a very nominal price.
If you are looking for a honest, up front, friendly, trustworthy auto repair shop — look no further! You found one right here with Cecil’s Automotive. Our new go to auto repair shop!

Quality customer service and excellent repair work at fair prices! We always take our cars to Tim and he’s never let us down!

I had an issue with my brakes being squishy and took my car into this place. I was very skeptical, because I just do not trust auto mechanics to tell me the truth (call it too many bad experiences). But I was pleasantly surprised when we got a call following up, as promised. We were told that after flushing lines (or whatever) the issue might be bigger than originally expected, and they wanted to know if they could keep the car one more day, while they order parts. We didn’t have plans, so we said OK. The parts were delayed in shipment, and once again, we got a call letting us know they were not going to be there when promised. You just never get that kind of follow through from an auto shop! So, for the third day, they kept my car.
When the part finally came in, it wasn’t working as it should, which was creating some major safety issues with my brake lights. The mechanic called us up, told us about the problem, and then (get this) re-​installed the original part, because he did not feel confident in the part he ordered! He was upfront and honest about what he was able to do, and what he was not able to do. I was impressed with the attention to detail and the care and concern for the quality of their work. In the end, I was only charged a little over $ 100 for three days’ worth of work, parts, etc. And, by the way, the problem was fixed (???). They won me over, I will definitely use them in the future.

Excellent fast and fair! These guys are so nice and genuine. Service is quick and excellent. They have earned our loyalty.

I have had the same vehicle serviced twice by Cecil’s Automotive and I’m very pleased with their service. In the first case, I brought them an issue the internet led me to believe could be quite complex and expensive. Neil and his colleagues calmly started with the simplest, least expensive solution first and so far it’s worked. In the second case, I left the vehicle overnight for them to troubleshoot a warning light and they quickly determined it was no big deal. When I asked to pay the customary diagnostic fee, they said «don’t worry about it; this one’s on us.»
I wouldn’t expect them to routinely give away their services and advice for free, but this was an especially nice gesture you don’t see from chains or dealerships.

Have been using them for a few years and will not go anywhere else! Excellent service and reasonable prices. Friendly, honest and very customer oriented!
Last time I used them it was for a tune up, and I told them to change the plugs, among several other things. They called me back later and explained after looking at it, the technician said my plugs were OK — did not need changing and I should save my money. (How many service stations would do that??)
I developed a crack in the metal above the hinge in my rear lift gate. The dealer told me it could not be fixed and I needed to have the lift gate completely replaced ($$$). I went to Cecil’s, who looked at it, sent me to a body shop in town, who repaired it for a LOT less than the cost of a new lift gate.
They are by far the best service center I have ever worked with!
Not open on weekends.

these guys are awesome! my parents have been using them for probably close to 20 years — since they were on winchester (the hickory hill area). now they’ve moved further east to collierville (houston levee (at winchester) (the old winchester location and the midtown (union ave.) location have both closed)).
they are friendly, fast and efficient — and seem to be honest and fair. i had a lot of work done last summer — including buying new tires from them. i discovered yesterday i had a nail in one of my tires which was causing a slow leak, so i took my car in today and not even thirty minutes later and FREE OF CHARGE my tire was repaired and i was good to go.
i highly recommend cecil’s and as long as i live in memphis, this is where i’ll take my car for service.

I am a single woman who also thought I had a coolant problem. I even believed I could smell anti freeze while I was driving my car! It turned out to be the sensor. Im always afraid Im going to get ripped off when I take my car in but I dont have that feeling with Cecil’s. I have been to the Olive Branch facility and I went to the new place on Houston Levee. I will go back if I have any other issues. I have complete confidence in them.

I suspected I had a coolant problem, these guys looked at it, tested it and found nothing, they charged nothing for their time, definitely honest and I will use them next time I have a car issue.

I’ve moved three times since I lived in Memphis, but when I discovered an old business card from Cecil’s, I had to write a review– they were by far the most friendly, generous and fair mechanics I’ve ever dealt with.
I brought a stream of pre-​owned cars I was considering buying to Cecil’s and they gave me a frank list of the good and ugly on each, and then refused to let me pay. I’d recommend them to anyone!