Kaiser Permanente Indian Hill Medical Offices

I just wanted to say thank you to the woman in the pharmacy who expedited my prescription after my dentist wrote down vicodin combo that hasn’t been around for 2 years. It was much appreciated considering I just had the surgery.
That being said, the waiting space is small and they do have high foot traffic.

Been going for years. The staff are friendly, helpful. The wait times are great, never over 15 min. Doctor Tran are my favorite. A minor negative note is that the pharmacy are too small and it staff are not so friendly.

for a busy clinic, this place keeps everything so clean.

I wouldn’t give this pharmacy any stars. For a week now, they’ve had me calling back and forth between another Kaiser and a non-​Kaiser pharmacy location with these other pharmacies (including the other Kaiser one) telling me that this one here at Indian Hill is making no sense and giving me a hard time. When confronted with this statement, they got all defensive but they FINALLY did something. I still won’t get all my time wasted on this back, though. The wait for the prescription is at least half an hour. Don’t even get me started on the wait for the phone.
As for appointments with the doctor, I haven’t had to wait too long, surprisingly. Usually no more than 10 – 15 minutes. But I usually go early in the morning so I don’t know if that makes a difference.

11:30 appointment time, got here 15min early and we still waiting to see doctor? For shame!!!

I used to come here as a child myself. The pediatricians are very knowledgeable and friendly. However, the wait times are absolutely ridiculous. I have waited for over an hour each time I brought my son in for an appointment. When you have small children, especially if they are sick, waiting over an hour before you see the doctor is really inconvenient. Because of this, I will be switching to another location. I really enjoyed Dr. Midley and Dr. Acosta.

prompt and quick, no bs straight giving solution love kaiser

It would be nice if «same day appointment» made at 7am when they open actually meant TODAY! not tomorrow.

Days and hours are limited, but it’s very handy to have around. You can get same-​day appointments with your Primary Care Provider, but you have to know the system. Sometimes you can bypass the physician entirely and get the same service from an advice nurse with a phone call.

The staff at this location is insanely friendly and helpful. The wait times are reasonable. This location is by appointment only. If you really need to see someone they will try to squeeze you in to see a registered nurse, but expect to wait around.
I know what it’s like to not have healthcare, it’s absolutely awful and expensive. Thankfully, President Obama ensured that I would be covered by my parents insurance until I’m 26. When I get kicked off my parents health insurance again I know that I will want Kaiser Permanente providing my healthcare.

My Quick KP Review. If your reading this then you are most likely already a member of KP. I joined about 2 years ago. All I had heard was pretty bad things about KP. Your just a number… in and out… blah blah blah. But so far my experiences here and at fontana have been positive ones. Quick service, good follow up and ease of getting an appointment.
Now onto the review for KP Claremont. When I signed up for KP I knew there was a kaiser clinic just a couple of miles away. When I finally made my first appointment to see the doctor I was scheduled in the same day. Checked in at reception, sent back to the waiting room, and called into the doctors office all within 5 minutes. Got weighed, and BP check right away and saw the doctor maybe 5 min later. She took some time to get to know me a bit and issued a prescription for my cold. Quick and painless. Went to the counter to pick up me prescription, and again with 5 min I was out the door.
Similar experience this last time I got sick. But my doctor did not want me to wait in line to get a flu shot so she had the nurse come see me to give it to me.
And again just the other day. I made an apportionment to see the doctor to get a tetanus booster. At reception the canceled my appointment and sent me direct to the nurse to get the shot. Saved me a bit of time and helped speed things up for other patients.
While this location does have limited hours, no Saturday service, and no emergency services it is a very good spot to get in and out of quick to get what you need done for general needs. Also having the pharmacy on site is a great time saver.

Had to pick up a prescription, so this is a limited review. But this office isn’t too busy, so it seems to be easy to get an appointment.
The pharmacists and pharm techs were very nice. There are two lines, one for dropping off an Rx, another for pick ups. I showed up because the Rx was called in, so I stood in the pickup line (there were 5 people in the dropoff line). It hadn’t been filled yet, so she quickly processed it for me and gave me a pick up slip, saying that it would be filled in 10 minutes and that the name would show up on their electronic board. I walked around for a bit, and within 5 minutes it was ready. Can’t complain about that.
Note: No ER services here.