Brake Masters

DO NOT GO HERE FOR AN OIL CHANGE! First of all Dwayne was very rude and so were the sketch mechanics. Went for a simple express oil change. When done, Dwayne did not go over ANYTHING with me regarding the car. I even asked him because I thought it was odd that he didn’t want to go over anything like most professional places do. When I asked him if there was anything to go over he replied ‘if there was something wrong, I would be telling you’. 2 weeks later, our engine blows due to NO OIL IN THE CAR. None. No oil. Not only did they not put oil in, they left the cap off and failed to tell us there was an engine oil leak. I have filled with BAR and they are currently being investivated.

I had to come in here after I went to another BrakeMasters location, paid nearly $ 400 and three visits later my car was worse than when I first took it in. Ugh.
When I was in the other Brake Masters, I ended up talking to a lady who HIGHLY recommended this location instead, so I came in on a Saturday morning to see if they could help fix the issues the other location created.
Dewayne was nice, listened to what I needed, and fixed it lightning fast, at no charge to me since I’d already gone through so much at the other location.
It was SUCH a relief to have someone listen and actually help the problem. I’m so glad I got the recommendation to come here. Lightning fast, great service. They’ve earned our repeat business.

I went here and Dewayne, the manager, helped me! He was so nice and expedient. Thank you Dewayne.

1. Great prices!
2. Fast!
3. Friendly!
From level of importance!
Definitely recommended!

I called over the phone earlier in the day and spoke to a nice gentleman named Brad. He was very patient with me while I asked all my questions in regards to getting an oil change and looking up some specs on my car. I went in later that day to get that full synthetic oil change. The environment was very friendly, clean and comfortable. I also had a free brake inspection, but While they were in the process of the oil change they called me into the back to take a look at my loose after market side skirts. While looking closer the manager Dwayne noticed that the screws were still in fact there, but the pre-​made holes in my side skirt seemed to have torn… probably when I hit a curb, speed bump or something while living in Mexico. He said let’s see what we can do and he took the extra time to take out the screws and place them back over my side skirt so that he could tighten it all back up for me. Well it did the trick and no more loose side skirts! I would definitely recommend this location. They were very trustworthy, caring, and professional.

Dewayne Randell is good at what he does. Excellent customer service from this manager. He was attentive, knowledgeable, and did not hard sell anything I did not need. He quoted me an accurate price/​expected wait, and did not hesitate to make me feel welcome. I would absolutely return.

I was hesitant to go to Brake Masters again because of a bad experience I had a different Brake Masters. But I’m sure glad I gave them a second chance. I’m happy with my current shop, but since this shop is much closer to me, is much cleaner, and is open on Saturdays, I may have to switch to this Brake Masters. I hear that store manager Dewayne is very good, and today both Brad and Kyle were both very nice, courteous and patiently answered all my questions. And their price for new brakes and rotors was quite a bit less than my regular mechanic!

It was my first time here! Needed an alignment for my car. Dewayne helped me out and he was extremely helpful! I was nervous at first (being a girl and knowing nothing about cars) but he was honest and the visit was very pleasant! He even reminded me to use the online coupon! My wait was only 30 minutes. Definitely a great first time experience! This is the cheapest and best place to go for a car alignment!

I’ve been going to brake masters since I moved here two years ago and I’ve never been unsatisfied! When I saw they were under new management I was a little bit concerned as I really liked the old staff. But, to my pleasant surprise, the new manager and staff were absolutely wonderful and I even got a 10% off discount on my oil change! Shout out Dewayne Randall, store manager and thank you Nicole you are funny and very helpful, I’m actually looking forward to my next oil change see you guys in a few months!

I went today on a whim to get my oil change and was so pleased with the service. They took my car immediately and we’re done with it in 15 minutes. The staff was extremely nice and the manager even gave me a $ 5 discount because it was my first visit. I will definitely be back again!

Had my truck here at brake masters, they did a great job on the brakes, I had some problems with brake fluid on my rims which they took care of in a timely manner and the manager Dwayne went above and beyond to make things right with me .I understand things happen out of our control but they made it right!!! Dwayne is a nice and honest person that knows what public relations is all about! Thanks Brent

New management! I took my car in last week, and they let me know that my car took a different than normal oil. Little more expensive, but I’m more than satisfied. My car has been running smoother and idles more quietly and smoother than when I took my car to the dealership. Well worth it. What’s a few more dollars when compared to the price of a car. I’m happy this location got a new manager! Was in and out.

We were thrilled by the excellent service that we received at Brake Masters from Nicole and Dewayne Randell. We had a whistling coming from the air-​conditioning and it turned out to be a piece of paper wedged inside the vent. They found the problem right away and we went on our way. They are very efficient, kind and courteous to their customers. If you have any car problems, we suggest Brake Masters.

SCAM BUSINESS!!! Came in here few months ago for a brake change. I spoke to Dionna on the phone she said it’ll cost me around $ 200. I waited for about an hour then James (regional manager) came out and told me there’s a lot of things that need to be changed. Calipers rotors brakes ect. ect. totaling at $ 900+. I told them I didn’t have that kinda money & I would have to come in a week. James said that unfortunately they cant put the wheels back on since everything is so damaged. I explained I cant pay that amount but need the truck for work next day. James said there’s nothing they could do so I had two options come up with the money or pay for a tow truck to tow it out of the shop. Kinda messed up how they put me into a tricky situation knowing that I needed it back that same day. I made a few phone calls and found someone to lend me the money with a % back. I thought well at least everything’s going to be new and work properly since I drive a lot it’ll be for the best. Few days later brakes started squeaking & vibrating when I brake really bad. I went in on a weekend since I work 75 hours mon-​fri. and weekends my free time. They changed the brakes again and I left. Since that time I went back 5 – 6 times with the same problem. I talked to James a lot of times explained that I drive all day long with a lot of weight and told him I need good brakes. Never happened they kept low balling me with this excuse or that. I emailed the corporate office 2 times. First time I asked for money back so I can go somewhere else and get them redone. Unfortunately for me the corporate office doesn’t seem to have much interest in their customers so they automatically forwarded the email to James which I’ve been dealing with all along and who couldn’t get the job done. James made it very clear that he doesn’t do any refunds and that I wasn’t going to get a penny back! With no help from corporate office and no other options I let them work on my truck again. Now my ABS is bad. The way I found out was while pulling up to a intersection I almost hit a couple crossing the street I braked but car just kept going. That day I rushed to Brake Masters since I had around 3 hours free I told Dionna what happened she test drove it and confirmed it was indeed the ABS. the shop was pretty empty but she said they couldn’t do it in 3 hours because There was 1 mechanic who can do that work and he was busy working on someone else’s car. I’m guessing me being back so many times doesn’t make me a #1 priority even if my brakes don’t function properly so i left back to work. I emailed the corporate office again last week & till this day haven’t received no emails/​phone calls back. One time while I was in the shop there was another person with same problem. I was there on my 4^th time and it was his 2^nd. I fooled my self after reading bad reviews on here that it wouldn’t happen to me. Well here I am no refund, bad brakes not working properly and no word from Brake Masters. I don’t like writing bad reviews because a lot if times someone might be having a bad day at work and I don’t think its fair to put a bad review over a person or something not good but I’ve been back so many times that I don’t remember being able to enjoy my weekends because when weekend comes instead of thinking of enjoying it and going somewhere or doing something I instead am dropping off and picking it up from Brake Masters. If I knew this would happen I’d rather have the brakes done somewhere else & ask my boss to work weekends and make a few extra bucks instead of this!!! I want other people to be aware of the kind of scam business they run here & hopefully no one else will fall victim to this nightmare that I had to go thru and still live with till this day.

I had my oil changed 4÷24÷15, came home parked in the driveway, when I left an hour later I noticed a good size stain. What happened was there was so much oil spilled on the engine shields, probably from spinning off the filter that it dripped off in my driveway. Now my driveway has this one stain right in the middle, thanks a lot, wont be going back there anytime soon.

I have been here several times for my brakes and minor repairs, the manager Dionna is was on to work with and is very fair with her estimates! Service is fast and accurate!

Great service, friendly people! I was in and out and the prices were great. Wonderful staff and they fixed my car with no problems! I would recommend this facility to anyone in need of car repairs. Found my new auto repair home!

I agree with all the other 1 stars. This place is terrible! Not just this location but all of them! Do not come here, seriously.

Day of event: Quote given on 02−20−14.
Taken to the shop time: 7:00am to 8:00am on 02−22−14
I got an estimate for timing belt, water pump, tensioner etc, also front & rear brakes for an 2009 Acura TL.
He said we have a brake special for $ 89 on front about $ 20 more for back, Then the guy quoted me the timing belt kit at $ 960. I told him wow, OK, never-​mind, the dealer quoted me at $ 750. How about the brakes. He said, «That’s OK We’ll price match it.» I said OK so what’s the total bill out the door. Keep in mind I didn’t ask for price match he offered that. Then my out the door quote came back as $ 782.56 for timing belt kit & labor. Front Brakes was upped to $ 139.21 & back brakes were upped to $ 149.21 for a total of $ 1.071.98. Now the brake job has gone from $ 198 to $ 288. I figure that’s where he’s going to re-​coop some of the discount on the timing belt deal.
It took him about 10 minutes on the phone to come up with this quote. So I make an appointment for Saturday morning. He said be here at opening (7am) because it would take all day. OK, I will. I get there at 7am &the guy at the desk says we cant do it at that price he must’ve gave you the wrong price. What? He took like 10 minutes to come up with that quote now your telling me that he didn’t do his homework and check the price in the computer. he says hold on & calls district manager who is on his way to Tracy, CA at the time. He come s back and says that OK, we’ll do it at that price, we’ll just have to use cheaper parts. At this point I’m outraged… first they say they can’t do, now they’re telling me that they are going to put some cheap garbage parts in my $ 44,000 car. Have they lost their mind. I took my keys and told them that I’d make sure everyone knew how this new branch conducted business… He said that he was a new guy, he shouldn’t have quoted that offer. We’re not making any money on that job. I said sounds like he needs to be trained & or supervised better, and now I have wasted an hour of my time at your shop and got up & got my car here at 7am on a Saturday only to be told if we do this we are going to put cheap aftermarket sub-​OEM parts in your $ 44,000 car. Thanks, but no thanks. If I wanted bad parts I would go to pick and pull

Let’s just say this business almost cost me my life. I had brake work done almost 1 week ago. First of all the man working at the front desk is very rude and very belittling towards all of the employees and customers at this company. He tried to charge me almost $ 500 just for a front and rear brake change when in reality it should be half the price for both. He quoted me over the phone and when I got there he acted like he didn’t know what I was talking about and I kept calm throughout the situation as he started to get angry and said «look I’m not going to argue with you» and I was confused at this statement because I was very calm.
1 week later my brakes completely gave out while I was driving!!! My foot was hitting the backboard and my car kept rolling! Turns out they didn’t close the line for the brake fluid and I was completely drained of brake fluid. If I had been on the freeway I would have literally died. On too of that they tried to spray paint my rims (idk why), and they broke the cap to my rim and tried to cover it up with adhesive glue.
Men, never send your wives here because not only will they cheat you for your money but perform a brake service that is nothing less than garbage. I am going back and expecting a full refund if not suing this company for their unprofessionalism and overall quality of work. Not to mention their technicians are NOT certified (because I asked).