Firestone Complete Auto Care

Stopped by because my low tire pressure light came on. Jenna and Mark were so nice and accommodating and Jenna put air in my tires no questions asked. Mark joked that my tires hadn’t been purchased from them but little did he know that I am a longtime customer and my husband and I know Chris the manager. It was so nice to get 5 star customer service and they didn’t know I was a regular customer. Chris and his team are the best when it comes to customer service!

Shohil and Chris are the Managers at this location. They are very knowledgeable of the business and will treat you like family. I recently got my water pump replaced on 5−20−16 and they were very helpful. I will recommend this place to every one. You will be delighted. Rating, ²⁰⁰⁄₁₀₀ percent. Keep up the good work guys.

Me and my friend got stuck at the Denny’s right next to it because of a blown tire. ALL we needed was someone to help us put the spare tire on (because we are both girls with no experience) they told us we had to wait 3 hours! So we pulled in the parking lot next to it and tried to change the tires ourselves… We even had strangers come help us … Mechanic was really nice just horrible management who wouldn’t let him pause to come help us for fifteen minutes

My Fiancé came here for a routine oil change. He normally goes to the Firestone Sacramento. So they do the oil change and not even 3 weeks later his engine blows out while he is driving. He had to get it towed and when we had a mechanic come check it out he said there was absolutely no oil in the car! and when was the last time we had an oil change we told him it had been 3 weeks, he stated that shouldn’t have happened we have never had problems with is car prior to having an oil change there. Needless to say we had to sell the car due to not having the money to replace his engine.
Not only did he have problems, But I went there on January 2^nd to have an oil change (this is prior to us having his car checked by a mechanic). I noticed last week that my oil is now leaking in my parking spot. I have lived at my place for 2 years and have never had an oil leak or any leak for that matter. So I called the location and told the «Hey, I had an oil change by you, now my car is leaking, I didn’t have this problem prior to getting my oil change by you guys, I need you guys to fix it» The guy on the phone then tells me that I would be charged a diagnostic fee for them to see what is wrong with my car and why it is leaking. That is just ridiculous! They are the ones that did something incorrectly IM NOT PAYING THEM ANOTHER DIME until they fix the problem I shouldn’t have to pay for it. I will no longer be going to this location, and I hope my engine doesn’t blow out like my fiancé’s did.

Arrived on time for my appointment for new tire installation. Was greeted with professionalism and courtesy. Attendant reviewed my needs, provided options for alignment (one time or lifetime). They didn’t try to upsell me on any other services. They had the vehicle up on the rack within a couple of minutes of my arrival. Was done in the time promised, with a nice coat of tire shine applied to my new tires. The two guys working the counter were courteous and professional to each customer who came in while I waited for my vehicle.

I came into Firestone at 9am on Sunday after getting screwed around at another tire shop. CHRIS was fast and professional, handled everything I needed in a timely manner. Will recommend chris/​Firestone to all my family and friends. 5 stars.

Come here on Sunday at 4PM and they don’t close until 5PM and they inform me that they don’t have time for an oil change!!! This store and its employees are a joke I highly recommend taking your vehicle elsewhere for anything and everything! Thanks for all your help Firestone

Always manage to fit me in when I need work done. They are very thorough and honest, never been up charged. Always give me options too fit my budget and their work is quality work.

UPDATE HONEST FOLKS. SAVED ME FROM UNNECESSARY REPAIRS.
Ok, the car went for a factory recall repair at the dealer .The dealer recommended changing the brake fluid since it was dirty, and plus it needed other work outside the recall, cost factor approx. $ 300.00. I took the car to Firestone, who did a dipstick test on the brake fluid, it came back at the lowest rating on the scale, no change needed. They could tell visually the fluid wasn’t dirty, but the test strip cant be argued. Firestone checked the other problem, and reported it ok. They double checked the work the dealer had done on the factory recall, and it doesn’t quite match the limits on the service bulletin. Firestone saved me $ 300 in unneeded repairs, and caught errors which I am pursuing with Toyota. In a world filled with car mechanic horror stories, they have been a breath of fresh air.

I come here for routine service often as i work n the parking lot of this location. I am so happy with the service and will cnotinue going here as its grest customer service and easy for me to drop off while i work.

Chris & Shohil, managers, are AWESOME!!! For over 10 years, I keep coming back because they are very honest, personable, & professional. I strongly recommend this place. It’s so sad to see so many complaints, which has never been my experience and I have pretty high standards!

a stud broke off my car called and asked how much to install and i have the stud, said 30 $ should be 45 mins, ok go in waited 4 FREAKIN HOURS! only 1 other car in the bay then was told due to my car it was going to be 376 $ and blah blah i needed this which was bs because i knew what needed to be done but couldnt get to it myself, so i got my car and did it myself within 1.30hrs scam artist id call them feel sorry for the ppl they con

Went here and put 4 tires on my car, got an alignment, oil change, and on the second car an oil change. Things seemed to go pretty well.
4 months later the second car had a low tire pressure light come on so we decided to go in, and also wanted to see if the AC system was ok since it took a while to get cold.
We head in at about 11am and were told we needed to authorize a flat repair and a $ 10 ac check in wich we did for a total of $ 40. We were then told it would be a few hours so we waked home to get the other car. After 4 hours we finally get a call and the guy tells us that it’s done and it will be $ 220. We declined the AC system recharge they were telling us it was a pound low on freeon. They then tell us that they already did the work, and we now have to wait for them to take the freeon back out.
We get to the shop and have to wait another 45 minutes for them to remove the freeon. Finally we get in the car, now there is absolutely no cold air at all.
After a call to their headquarters they say they will fix it and perform the recharge for free next week. So ew head back on the day they said they would be available and the manager says he will only fill it to the amount it came in with and showed me some paper that he claimed was written up when we came in. Of course I never saw this paper and no where was my signature on it. Finally I agreed just to get out of there and never return. This time though I was going to watch exactly what was done to my car.
While watching, the mechanic started to talk to me about didn’t he just do this car the other day, I told him a short version of what had happened. He then told me that he didn’t have to repair a flat or put in a new valve, he simply tightened the valve stems and refilled the air in the tire. We were charged $ 30 for that. He then attempted several times to get the freeon to the same PSI it came in with and then frustratedly told me he was going to just fill it all the way because it was so time concuming to do it the manager’s way. Finally another hour and it is done, we go in to get the keys and the manager tries to tell me that he authorized a comeplete fill for my troubles.
Wow ok a long story not so short, liars! Honesty would have gone so far, but due to al the lies I will never return, nor would I ever recommend anyone else to either.

This Firestone location is awesome! They get the work done in a timely manner and treat their customers well. I wouldn’t go anywhere else to get work done on my car.

My wife was in the Sacramento area visiting relatives on 4÷13÷14 and experienced a flat tire. She called me and I advised her to air up at the next gas station and proceed to a tire shop for assistance. The folks at the Citrus Heights Firestone shop replaced the two tires that were worn out and changed the oil and completed an inspection. The service was prompt, friendly and at a great price. This is all without an appointment on a busy weekend. Thank you!

I recently had my window regulator repaired here. When I got my car back they included a list of recommendations that told me I need to repair my front and rear brakes and brake fluid immediately. My cousin said he would be happy to change my brakes for me at cost so of course I did that instead. When we got the front brakes off we found that they were still usable and I probably could’ve gone a while longer without changing them. Yikes!
Later on I noticed my weatherstripping was out of place causing the window to roll up awkwardly. I took it back so they could fix the job and they got me an appointment for the next day. I went in, they had me look over the car with the mechanic that had put the door panel on incorrectly to point out the problem and check it over before I left. They fixed the problem right away and handled their mistake gracefully.

Shohil was great! He was very patient and explained everything well. Not only that– he listened to what I needed and wanted! I came in with a coupon, and he even gave me the better in store offer that I didn’t even know about! I was very impressed with their fantastic customer service, speedy and thorough repairs, and convenient location on Sunrise!

SCAM ARTISTS. «something» will be wrong with your car and it’ll be super dangerous if not fixed right away and very expensive But with a second opinion from another repair shop, nothing is wrong with your car. Sorry Firestone, not all females wanting car work done are idiots

I got a lifetime alignment on special $ 149. Great deal seeing as two single alignments would cost more. I can go to any Firestone and get my car aligned any time I want for life.
As for other services I would not know but they did say my oil was dirty which was funny as I just changed it with Amsoil Full Syn 0−30w not a few days prior.

Please read this entire long, exciting review.
We went in for an oil change because our standard place was closed on Saturday. We asked that they check the brakes because the last time we were in our guy told us they were at about 60%. Silly us, we told Firestone this.
They call me and tell me that the brakes are well below ‘acceptable standards’ and that they should be replaced. Then gave me a quote. I call my friend who is in auto repair and he tells me it was way over quoted and gives me the price he would recommend. I call and tell them this price and they say, «Sure we can do it for this price»! So WTF was the first price?
Then on Sunday as my wife and I are getting ready to pick up the car — we call and they say, «Oh yeah, we meant to call you. You’re blanks are blah blah and we can’t get them off without buying extra blah blah parts. It’s going to cost another $ 200 to get the new blah blah parts.» Called my friend again and aparently if they don’t do a process accordingly it strips the piece and the only way to ever fix your brakes is if you buy the new parts, regardless of who does it. Not to mention, we were then told our car wouldn’t be ready until after Monday which meant either my wife doesn’t go to work, I don’t go to work, or our kid doesn’t go to daycare. So, I spent a Vacation day and watched the kid as my wife went to work. But, it’s just getting started…
So we go to pick the car up on late Monday and my wife drives it home.
I them drive it to work on Tuesday and notice that the emergency brake doesn’t work at all. Didn’t get a chance to call. On driving home Tuesday, on a back roads, middle of nowhere location wher my cell doesn’t work, I notice that I’m way above the red in heat and the car is losing power. I pull over in about 5 seconds and it’s clearly overheating.
So I waited around 20 minutes until I dared open the the cap in the reservoir and it literally falls off in my hands. So basically who ever put it back on either didn’t know how to put on a reservoir cap or did it on purpose. I waited another 45 minutes, had to hitch home and them came back an hour later around 10 on a Tuesday with water, filled it up and had no problems after that — since I screwed the damn cap on correctly. Really wasn’t that dificult– idiots. Had this happened with my wife and 6 month old in the car, I would have been back down to Firestone at 6am the next day.
Anyhow…so I call in and tell Joe that this has happened and that my emergency brake didn’t work and he just stated, «Ok, no problem, bring it back in and we can take a look». No apology, which was surely because that would be admitting guilt, etc. Just a bring it on in like nothing happened. DUDE YOUR CUSTOMER SITS ON THE SIDE FO THE ROAD FOR TWO HOURS AND THE CAP WAS NOT EVEN SCREWED ON AND THE DAMN EMERGENCY BRAKE OF ALL THINGS WASN’T WORKING AND YOU’RE NOT EVEN GOING TO TALK TO THE GUY WHO FIXED IT TO DETERMINE THE ISSUE AND GET BACK TO ME??? And you’re a manager? Unbelievable. I was beyond dealing with this Guy and this Place so just brought it in, had them fix the brake on Wednesday. This time my wife took the day off. And left without talking to the chump.
DO NOT GO HERE. THEY PRICE BASED ON WHAT THEY CAN GET, HAVE ZERO CUSTOMER SERVICE SKILLS AND IF WHAT THEY DID TO MY CAR WAS ANY IMPLICATION — THEY BASICALLY SUCK. God I hate that place.
Long story short — bring your car in for an oil change. Pay $ 600 for brakes, wait on the side of the road for 2 hours, take two days off work, and deal with assclowns. I’ll bet they farted on my seats too… hundreds of places to bring your car. not here NOT HERE