Mark’s Guitar Exchange

I brought my guitar in for a repair, and Rick (the repair guy, there on weekends) was really helpful, making my mom and I feel very welcome and at home. I got my guitar back looking and feeling better than ever! It’s a really cool shop with all kinds of guitars, instruments, and equipment, and I definitely recommend stopping in if you need new equipment or a repair.

Been coming here for 15years now and I still like this place. Everything here is legit straight from the factory instruments not like GC where they have had some counterfeit items I heard of a couple times. The people are really nice and willing to help. I sure will miss this place when I move one day.

Great customer service!!! Very knowledge and passionate about guitars. Learned a lot from just playing with 3 bars from Johnny Cash to Nirvana. Will definitely come back for my guitar upgrades and tuning or repairs.

Super friendly and personable staff! Great first impression. Reasonable prices, highly recommended!

Awesome first experience! I will definitely be coming back when I’m in San Diego. Wonderful and personalized service :)

Today was my first visit and I will definitely be going back. The service was fabulous, the conversation was great, and the environment was welcoming. I went in to get a string fixed and came out with a smile on my face after getting my guitar fixed and having a beautiful conversation with Bob. I highly recommend this shop. They make you feel at home, are very knowledgeable and extremely friendly.

Ask for Bob, nice guy, ownership has changed but the old negative reviews stay … pity. Decent selection, overall fair prices, option to take in-​house lessons in small private studio rooms. I like to support small businesses — if you do then at least give them a visit.

Used to come a couple years ago and was treated poorly by employees.
But now a nice man with a dog who I guess is the owner is always there is very friendly and helpful!

I just stopped in for some picks as it is in m neighborhood and was pleasantly surprised. Very low key and friendly atmosphere. I will certainly be going there in the future and would recommend it to anyone in Eastlake or Otay Ranch.

Biggest waste of space ever!!! I play guitar extremely well for 15 years and have never been treated so rudely!!! He asked if I was going to buy and kicked me out when I said I’d like to play one first!!! This is disgusting. He’s praying on people that don’t know what their doing to buy a crappy guitar that plays like crap!!! This is horrible for begging musicians and veterans to experiance!!! This place is a joke!!! His guitars are of terrible anyways!
He must be going bankrupt or something or if not, he will be soon. He told me”, its not a library,” like I was a ten year old at the porno section and then slammed his hands on his counter.
I purchase from moses guitars and taylor if I got the money at the time. Those are real business that have REAL products that KNOW what they’re doing. Not this kook and his little shop of crap.

I’m really not sure why this place has such a low rating. I’ve been to this store twice. The first time the owner was behind the counter. He was very nice and attentive. I asked if they had any banjos and he said that he didn’t but if I wanted he could order one. He showed me this large book and we skimmed through some different pictures. I declined since i’d like to hold any instrument before ordering, but I was happy with the service.
Yesterday was my second time in the store. I needed my guitar strings changed and action adjusted. Rick was there and he was really nice! He gave me tips and advise on my guitar strings. He showed me what he was doing and his professional opinion on things that I could do to make my guitar play better. It was really fast. I couldn’t have been happier and it was $ 23. AND the topping on the cake was that I noticed they had fender banjo’s in stock. So it’s clear they try to listen to customers. Although I think i’ll being going with a Deering banjo when the time comes, since it’s a local company.
I will be coming to this store for most of my musical needs. I think this place is great!

Today was my first and LAST time going into this store. My first time I didn’t feel like driving too far for a capo for my acoustic guitar so I figured this store is around the corner so why not. A freakin Dunlop capo (the basic) was $ 25. I felt that it was WAY overpriced so I laughed and left the store, bought it at Guitar Center for $ 15 (same capo). My second experience I thought I’d give it another try. I was in there for 5 minutes, some douche was behind the counter and NEVER once acknowledged my existence even though I was the only one in the store. That was it! I know some people knock Guitar Center but at least some hard rocker looking dude came up to me and was totally friendly and helpful, explaining different capo’s as well! If you want crap service and overpriced items go for it.

Personnel are friendly and knowledgeable. I started piano lessons here and the Yamaha digital full size piano was excellent.

Saw this store as we were driving by so we decided to stop by and see what they had. Very small selection of instruments – the ones we looked at were overpriced (too much of a markup), especially compared to what we had seen in other stores. Definitely recommend shopping around before purchasing.
Customer service was «OK» — the salesman didn’t know much about some of the products we asked about and he got testy when we asked for a discount. He was happy to talk about his mariachi band and politics though.
Recommend Buffalo Bros, The Blue Guitar, or Alan’s Music Center instead.