Chino Hills Auto Haus

The machanic mark is the key to customer service. He took care of me and gave me a great price. I was very impressed they are very knowledgeable. Knew their way around my Audi a6. I was skeptical in the begining but I realized the bad review were the only customers who posted. When I got there they had a lot of business and everyone was happy with their work so I felt confortable leaving my car there. That also finished faster then expected and threw in a free oil change beacuse the work u had them do was big. I highly recomend this place for all your car needs. Go see the big homie mark for the best service. New owner great service and work!

DO NOT TAKE YOUR CAR TO AUTO HAUS! Failing to first check « Unilocal» can cost you both a lot of money and a lot of wasted time. On June 08, 2012, I took my Mercedes Benz to Auto Haus (The European Car Expert) because my air conditioning unit was not blowing cold air. The lead mechanic and owner of the shop looked at my car and told me he could fix it. Well, that was the beginning of numerous nightmares wherein he charged me a lot money and after returning my car back to him 4 different times (June through August), my air conditioning unit still does not work and the lead mechanic/​owner refuses to refund the money that he took from me. This individual believes that, (1) he is not obligated to fix my car as promised, (2) it is good business practice to tell me a bunch of lies, (3) he is within his right to be rude, unprofessional, and a liar e.g. he told me he was not the owner and when I demanded to speak with the owner he confessed that he is the owner, and (4) refusing to refund my money is perfectly okay and within the law. Well, I am not about to let this lead mechanic/​owner get away with it. Securing an attorney to secure my money plus court costs. Also, I am contacting both the City of Chino and the Better Business Bureau to file appropriate complaints. NOBODY deserves to be treated this way and NOBODY deserves to be subjected to the deception of this so called «European Car Expert».

Called & asked about bringing in my car for repair… They told me to bring it in that day before 5 PM. Arrived at 4:30 PM & it was closed. Brought it in the next morning instead. Two days later I arrived to pick up my car a couple hours after they told me it would be completed. When I got there my car STILL hadn’t been worked on & I DID NOT GET A PHONE CALL or anything to let me know that it wouldn’t be finished when they said. HORRIBLE. Took my car & will get it fixed else where.

Don’t go here, will charge you an arm and a leg. Scam!!!