Royal Home Entertainment

The entire experience was superb. The gents from Royal Home Entertainment were bright, hugely capable, very conscientious and determined to make sure that the install was flawless and that we were completely satisfied. The breath of their skillset was an added plus. they installed and mounted 3 TV’s, set up our new internet and connected our also new phone service. They did almost all of the wiring, replaced old parts, worked on improving the Comcast signal and even successfully dealt with the people at Comcast on the phone (which is no small feat). They also helped with our Apple TV’s and our Apple Airport Express and even made sure that our Chromecast worked properly. As for neatness and respect for our home, they were 100% on it.
All the equipment that we purchased from RHE was reasonably priced and worked exactly as promised. The TV’s have gorgeous pictures, and the audio (Bose) on the main TV is awesome and throws sound all over the room. The prices were great and the extra value of their install, made it a tremendous value and a bargain.
Again, I can’t speak highly enough of the guys from RHE. Chris & Alex just kicked butt on this install. It was a huge comfort knowing that we had smart guys on the job who were not going to leave any part of the job less than perfect.
And from what I can tell, they have awesome musical taste too. An extra perk for this musician.
I highly recommend Royal Home Entertainment without equivocation and will definitely be using them for any further entertainment type acquisitions.
Thanks Dudes.
Cody

Joe, you run a great shop, but the way I was just treated by one of your associates wasn’t great at all.
I purchased two air conditioners in July and they’ve worked great. I also purchased two 3^rd party iPhone lightning cables from Joe on August 8^th. Over the past two weeks, one of those cables started failing. When I bought the cables from Joe, I asked him «Hey, are these going to die out on me in 3 months? 3^rd party chargers have done that to me in the past.» To which he responded «Nah, you’ll be good. Come back in if you have any issues.»
Today, 3 months to the day, I walked into the store to see if Joe could help me out. Unfortunately, he wasn’t around. One of his associates was manning the desk. I presented him with the cable, telling him I bought it 3 months ago (I had the receipt with me) and that it had died out. He waved another associate over and asked him to test the cable. The other associate informed us that the cable was dead.
He then said «Here you go, nothing I can do about that. We take merchandise back up to 7 days, not 3 months. I have no idea what you’ve done to this cable, I have no idea how you’ve treated it or what damage you could have caused.» I replied «I just charge my phone with it, I bought two from you at the same time, one still works and now the other doesn’t, is there anything you can do?» «No» he replied. He didn’t bother to suggest alternatives, didn’t even bother to apologize. Heck, he didn’t even say good bye. He just watched me walk out of the store.
Why was this associate accusing me of screwing up my phone charger? Not sure, but I don’t feel welcome coming back to this local electronic shop. After spending $ 400 between ACs and chargers with Joe this year, it’s time to take my business elsewhere.

Honestly the best experience I’ve had regarding stereo equipment. During my college tenure, a former roommate who has yet to come forward knocked one of my speakers off a high shelf. While the exterior was only left with scratches, the internal equipment came loose, and rattled around the speaker box. It also caused an electric short, and I’m sure a slew of other problems that could be simplified to «sound doesn’t come out of this anymore :(«
I had taken it into other places that all charged an initial service fee to even check the speaker, which I wasn’t sure could be fixed. It seemed so silly to pay upwards of 75 dollars to get a «there’s nothing we can do» phone call a week later, so I just put off the process for a little over a year. After getting a real job, I decided to just chalk up the fee, and brought it into Royal Home. Much to my surprise, the technician simply looked at the speaker, took my number, gave me a claim check, and sent me on my way. No service fee required!
I got a call later on THAT DAY (yes. same day. crazy. life is crazy.) that if my speaker could be fixed, it’d cost 55 dollars. I was reassured that I’d only be charged if the speaker ended up working. The next day I received another phone call that my speaker was repaired, and was ready for immediate pickup.
When I went to pickup the speaker, the had it hooked up to their own sound system so I could listen to it for myself before I paid them. The speaker is now at home, resting easy on a shelf. It’s secured though, so rest easy.
Definitely recommend them for your stereo needs. Great customer service, skilled technicians, and awesome turnaround!

We couldn’t have be happier with the work Joe and his team did for us. We recently move into a new home. They came and surveyed our needs prior to the installation appointment so they knew in advance the types of mounts required. They were on time. They were efficient. They also provided options for our future sound and video needs. All in all, a quality operation. I recommend them highly.

Similar to a few other reviewers, we recently moved into a townhome with pre-​wired speakers that were basically a tangled, unlabeled mess and controlled from the basement which was extremely inconvenient. We wanted to use the existing speakers but control the system from our living room on the main floor. One company gave us an estimate that was insanely expensive and the other said the arrangement we desired was not possible.
Bob, from Royal, came out for the estimate and figured out a clever way to enable the system and control we wanted. We are now able to control everything from our phones and the sound is awesome! We were extremely impressed with Bob’s punctuality and professionalism and he was great with our old dog Lucy;-) Finally, despite us being unable to meet him today to close out the project, he will be meeting us tomorrow morning at our convenience and even gave me a call tonight to help me learn how to use the system over the phone.
I would HIGHLY recommend Royal for any sort of audio or home theater work and we will definitely be using them again if we have a similar project.
Long story short, Royal was the best price by far and the only company able to figure out a way to make our system work the way we wanted.

Royal did a great job helping me upgrade an outdated built-​in system in a condo I recently moved into. The old system was a jumbled mess of components and wires literally sitting on the living room floor. In a very short period of time Joe (the owner) helped me figure out the best way to add a few pieces to use the built-​in speakers but make the whole system wireless and easily controlled from my phone, including the TV audio. The guys who installed it were super professional and did an excellent job. I wouldn’t hesitate to use them again or recommend them to anyone.

Very nice and did a good job. However, they did not quote the price of the cables with the quote i received over the phone. Their cable and speaker wire cost over $ 100, which probably retail for $ 10.

i was there today to buy a sound system for my whole house. I was ready to spend 4 to 7k. The guy showed no interest … not helpful, lazy, arrogant… back to the internet

I called Royal Home Entertainment based on the reviews on Unilocal.Our home theater system did not have audio and I needed help that day. Joe was great and sent Chris the day I called. Chris worked with our system troubleshooting and quickly solved the problem. He was able to replace out receiver and get the system working in a couple of hours. The team was patient, knowledgable and professional.

I called them to have a TV Mounted in my apartment. I didn’t trust myself to do it because it is on a stone fireplace. Didn’t want to mess with it. They missed my call the first time around and about 5 minutes later Joe called me back to say he was sorry he missed the call and he wanted to see how he could help. First of all, I don’t know that I’ve ever had a Chicago business call me back like that just for noticing a missed call. Joe was very professional and easy to work with. We set up a time that would work for one of his guys to come out and mount the TV for us. Very flexible with my 8 – 5 work day. He sent Rob out to do the job for us who, according to Joe, is one of their more meticulous crew members. I can’t say enough good things about the job he did. TV was mounted perfectly and he took his time doing it in order to make sure everything was safe and secure. I highly recommend them for any home entertainment needs you may have as the job done was spectacular and they are very kind and easy people to deal with. A great establishment!

Royal Home helped us mount 2 TVs in our new home. They are awesome! They did an awesome job. They were such nice guys and advised us on the best way to mount our TVs. The job was perfect. They even helped us hang a 60 lb mirror in our living room :)
Salvador is great at what he does. He is a pro. I had an older 50 ince plasma that weighs a ton, and him and his partner were able to mount the TV perfectly.
Don’t go to Best Buy and use a big box retailer. Support a local business run by nice people. You won’t be disappointed!

It may not have the feel of a showroom or Best Buy, but these guys get the job done. If you want it, they can get it for you, and can help install it. Friendly, direct, and happy to talk with you and show you how things work or some new possibilities for the TV or speakers or complete system.

I called to get an estimate to mount 2 TVs only. The guy on the other end had no patience when I told him that I wanted the mounts only, and not hook up the home theater at this time. He was rood and short with me, and clearly didn’t want to be bothered! There are so many other companies out there– don’t bother with this one.

I had a lot of equipment from my home in Baltimore when I brought in Royal. I’ve had installs where every item is criticized in order to sell new equipment. Not with Royal. Assessed my apartment, suggested some enhancements, generated a quote, and installed a day or two later. Needed some follow-​on calls as there were a couple of glitches, which were scheduled quickly and covered by Royal. Nice guys to boot. No need to look around. Royal is the real deal.

I found these guys on Unilocal and used them because of their excellent reviews. The reviews were accurate. They came out the day after I called them and reviewed my home theatre system which I was having a couple problems with. After figuring out the issue they fixed it and left. Much to my dismay, later that night the problem came back. I called Joe back and he sent his guys out again the next morning. After they quickly fixed the problem, this time for good, I starting writing a check for the labor for the 1 hour they spent in my condo and they immediately stopped saying me this second visit was on them. Friendly service, competent work (the 2^nd time), and they comped the 2^nd visit gives this place 5 stars in my book!

I will be honest, these guys were not my first choice. I wanted to have surround sound in my living room and have all of my stuff to go through it. I also wanted to hang my TV over the fire place. I never have had this done so I had no idea how much it would cost. I found Royal Home Entertainment on Unilocal at the top spot for home electronics. When I talked to the owner (Joe) the price he gave me was a little north of wanted to pay, but he told me that price would not change and he wanted to be upfront with me. I then decided to do more research and find a cheaper price. I did. or so I thought. When I told this other guy what I wanted he gave me a price that was a lot lower than Joe’s price, so with out a thought I went with it. The minute this other guy walked into the door the priced immediately began to sky rocket. He was trying to nickel and dime me through out the whole process. I told him I wasn’t interested, but sadly I had all of this equipment that I bought for my living room and had no idea what to do with it. So I called back Joe and told him what happened and in that same phone conversation we set up a time for one of his guys to come out. It looked amazing! and the price that he quoted me at was higher than what I actually paid. I don’t plan on going anywhere else from now on. Joe and his crew are honest and they look out for their customers.

These guys are top notch! Joe runs a great business. I’m not sure why you would go anywhere else in Chicago if you have any electronic needs. Alex installed 3 mounted tv’s as well as a universal remote control/​stero system in my basement. I’m guessing that won’t be my last transaction with Royal Home Entertainment. Thanks again guys! See you soon.

Just called these guys on the phone looking to get my Samsung tv repaired. The gentleman on the other end was extremely courteous and was able to diagnose the problem over the phone. He even went out of his way to answer various questions I had about brands and how much I should sell my TV for even after I already told him I ordered a new TV online. Saved me the hassle of dragging this thing there.
Great experience and the next time I need something in home entertainment I’m going here.

Royal Home Entertainment reminds me of why it is so important to support your local businesses — THEY ACTUALLY CARE and RESPECT you as a client. Royal Entertainment was quick to schedule our installations, and communicated before every service to make sure that the scheduled time still worked for us.
Joe, Rob, and Alex are amazing professionals– and VERY talented at their craft. Rob was amazing installing and mounting 2 tv’s for us. Not only did we have numerous amounts of hurdles in our wall for him to work around, but when we needed additional parts because Best Buy didn’t sell us the correct one’s — he called Joe, and Alex just ran them right over to our house — Not only did/​do they provide amazing spot-​on service, but they really cared about us as a client. We plan on having Alex come over in the next couple of weeks to give my husband a tutorial on our new smart tv.
All I can say is that you owe it to yourself to be treated kindly and with a smile from people who really care about their work and are sincerely honest.
We are now on our couch happy as can be —- thanks to Royal’s team!!!

I couldn’t have had a better experience with the installation from Royal. After hiring another company to come mount the TV, I was told that they couldn’t mount it on the wall without cutting a big hole in my wall. He told me the alternative was running a molding all over my nice fire place. It was at this point I decided a second opinion was in order.
I walked around the corner from where I live and explained the situation to Joe. After getting a chuckle at the incompetence of the other installation crew, Joe said his guys were out right now but once they got back he would send them over to check it out. After 5 minutes they told me that they would be surprised if there was any problem at all with the mounting and quoted me a price that was the same as the other company but would also mount another tv in the bedroom.
After getting my money back from the other store, I hired Royal to come mount the TV. Given it was the week before the super bowl, Joe let me know they were busy but if they could fit me in they would. A couple days later, he gave me a call letting me know they could come by Saturday between 11 – 12 just in time to mount the TV before the big game. At 11:15 when no one was there yet, Joe called me to let me know they were running late (even though they weren’t yet) and told me he would update me after he got ahold of his installation crew… and they were still there by noon.
The installation couldn’t have gone easier and it even ended up less than they quoted me since it took an hour less, so they gave me the $ 100 off the final price.
All in all, Royal did everything right at each stage of the process and I couldn’t be happier with the result