Priority Heating & Air Conditioning

Phenomenal repair tech. Identified and repaired the problem within 3 hours of original call. Also, did not try to upsell a new unit. Honest and reasonably priced.

I called Tom at Priority Heating when air blower motor in the central air unit in our condo started to make loud noises and generate scary blue sparks in the midst of a heat wave, and I couldn’t be more pleased with the outcome. Tom answers his mobile phone even when on a job, and when I described my problem he agreed to come over the next morning. He arrived on schedule and immediately diagnosed and fixed the problem. It could have been a major breakdown, but Tom correctly observed that in fact it was a small issue in the electronics which he was able to repair in minutes. He also gave me some good advice on periodic maintenance of our unit, which I followed right away. The charge for all of this was very reasonable. Result was a cool apartment despite the heat wave. I will call Tom at Priority any time our AC unit needs repair as well as for routine maintenance. I can recommend him without reservation.

The central air conditioning system for my condo had died. I called three highly-​rated HVAC companies and got bids. Among the three, only Tom from Priority climbed up on the roof of the building to examine the unit. Only Tom from Priority followed up with a phone call. Only Tom from Priority included three year’s of labor in his warranty instead of one. Only Tom from Priority exhibited a sincerity and passion for the job. Only Tom from Priority got the job. Tom and his assistant, Miguel, showed up yesterday exactly on time, did the job with expertise, hustle and humor, cleaned up the entire work site, and left me with a feeling of confidence that I’d made the right choice to replace my AC system. Five stars for Tom and Priority Heating & Air Conditioning.

Called Tom in the early afternoon and he was at my place around 4pm that day. Great service, very knowledgeable and experienced. Explained my options and what needed to be done in the long term. I have 2 AC units, got my problem one up and running with electrical work and then made sure my second one was cooling properly. Reasonable pricing and he went the extra mile.

Great service! I own a 1 bed condo in Ravenswood for about 2 years. It came with a 16 year old Hv/​ac unit. It’s worked great for the 2 years and then about 10 day ago started making a rapid clicking noise when the air would power on. My concern with calling some of the other companies was getting gauged on the price since I know nothing about heat/​air or getting the hard sell for a new unit considering the age of this one. Found reviews here on Unilocal looking for companies in my neighborhood. First called Oasis… decent reviews, however NO call back in 24 hours! Then found priority and only 11 reviews, however they seemed sincere and some mentioned Tom. Went with my gut instinct and decided to call them. Tom answered my call on a Tues afternoon and was here Weds morning to look at unit and give me an estimate. He explained everything and as it turned out I needed a new motherboard. (All parts on my 16 yr. old unit were original… and they looked it! lol) He had to go out for the part and was back in less that an hour. It was fixed 15 minutes later. All at a very fair price when you consider the part, labor, service call and travel time for the part… there was no price gauging here, trust me! Hopefully I’ll get a few more years outta’ the olé’ girl!
My air is now fixed, but more importantly I found a great company and service tech in Tom that I can call when I have a problem… and when the time comes and he tells me its time to replace, I’ll know he’s telling me the truth! Trusting a company in this situation is invaluable! Call Priority Heating and Air!

Tom recently installed a new furnace and AC for us while cleaning up some nonsensical duct work from the previous install. He was always great to deal with (even when I wasn’t as prompt in returning his phone calls as I should have been) and incredibly professionall. All of the work was done on time and exactly as promised. Even when some of the install ended up being a bit more complicated he stuck to the price on the initial proposal. I would highly recommend Priority for all of your HVAC needs.

This is a great small business that focuses on the customer. My furnace went out. Tom was able to squeeze me in the same day. He showed up exactly when he said he would. He had the problem resolved in 15 minutes. It was a common problem and he kept a stock of the required parts in his truck. Overall I found Tom to be both professional and personable. We will definitely be keeping his number by the furnace for future HVAC service.

Tom is great! Always prompt regardless of what we need. He installed all the work during our house renovation, and continues to follow up.

Tom has been working on our unit for a few years. A few years ago when we had a motor burnout and leak he completely rebuilt the ac unit instead of just replacing it with a new one to save us a bunch of money and the thing worked wonderfully. Just recently, after the girl above us water heater broke, he came out immediately to check the furnace, immediately ordered parts and had the thing up and running within a day. He is always on time, willing to work around your schedule and never looks for the most expensive option. I highly recommend him.

Tom always comes through. Whether it is the furnace, the AC or the thermostat, he makes time, comes over the same day and takes care of the problem. I’ve used Tom for about 6 years. He is on time. his prices are fair and he gets the job done right the first time. I wish all the contractors were like Tom.

Tom was great and ended up resolving an issue (and cleaning up after) that my previous HVAC company couldn’t get to the bottom of (and also cost me a lot of money trying different things). Highly recommend his work. On top of it, he is actually is a nice guy and provides you with as much information as you like. Definitely worth getting him involved if you want your problem fixed right.
If you would like to read more about the issue he resolved you can check out all the details at:
Highly recommend him !

Tom is my go to for all sorts of heating and AC needs. He reworked heating system in one of my buildings, does annual maintainance abnd is always honest about ways to save money. Everybody in my building that uses him is a fan.

Tom, of Priority Heating and Air Conditioning, did an awesome job addressing my heating issue! I had a problem with my duct/​return system. Tom called before he arrived with all the needed parts and immediately went to work. I, like the reviewers before me, thought Tom was professional, honest, fair and reliable. I will definitely recommend Priority to my family and friends.

Tom came through during the heat wave. Most companies were quoting 2 – 3 days to show up. Tom showed up 3 hours after we spoke. To echo other comments, Tom was extremely detailed during his evaluation of my AC unit. He got it up and running within an hour. I highly recommend Tom… in 12 years of working with other companies such as Four Seasons, Tom far exceeded any other company that previously performed repairs.

Tom is extremely professional and takes great pride in his company and his work. It’s nice to call an company and have the owner come out and do the work. He thoroughly explained what we needed to make our air conditioning more efficient. I highly recommend Priority Heating

Priority Heating & Air Conditioning is fabulous. We found Tom after having problems with our furnace and AC and not getting things fixed with another company. Tom is incredibly responsive, detailed, and honest. His work is great, and he is both prompt and reliable. One additional plus is that he sends coupons twice a year to ready your furnace/​AC for the season. I highly recommend him!