MAC Pro Michigan Avenue

My daughter wanted a makeover for her birthday dinner. We went to the MAC counter in Nordstroms because there is guy there who is really good. He wasn’t there and the others were booked up so we went outside and next door to this location.
I can’t think of the manager’s name but she did my daughters makeup. We have had MAC do her make-​up 4 times. This time she was the most happy. All of the artists in this location are friendly and helpful.
We will be back.

We stopped by on a Saturday afternoon on Memorial Day weekend. The space is small and it was very crowded. After waiting about 5 minutes, a nice MUA came over to help. She suggested a different product from what I normally use and found the best match for me. She demonstrated correct application on both myself and my mother. She was never pushy or made me feel like she was trying to get me to purchase a bunch of products or brushes. I purchased 10 items for us and quickly spent almost $ 250 (and that’s with no brushes). I don’t mind though because I like the quality of the products.
The only unpleasant part about this shopping experience was constantly being asked to move so the MUA’s could get into the drawers with all the products. They really do make these stores way too small for the amount of customers they get. They are located beside Nordstrom. I recommend going at a less busy time than the weekend.

Had my a private makeup appointment with Brooke for an event. I made my appointment SO last minute and she worked around her schedule to fit me in and get me ready on time. She did exactly what I wanted and it looked great! I wanted a heavy contour and a glam eye and she made it look gorge with it overdoing it.

Teenysha has it going on. She knows the color palette and how it’s going to look on you. She made shopping easy, quick, stress free. So glad I popped in.

Extremely friendly staff and very helpful! Didn’t buy anything myself but one of the girls was extremely helpful to a friend who has had trouble finding lip colors for her skim tone.

This store has the worst customer service. My sister and I are makeup junkies and Mac is one of our faves, The store is beautiful (small). We went in to get a couple of staples (foundation, nude lipstick). After looking for my shade of foundation, the sales person looked at me and said «Our stock person is off today, do you want me to go down to the stock room and look for it?» Really?! I simply answered «No». Why ask me that question? I asked for it, so go get it! I asked about a lipstick, she wiped it off and just handed to me… Wtw? I really felt like I had disturbed her day. I will stick to the MAC counters at Nordstrom and Macy’s in Old Orchard. Less product, but MUCH better customer service.

Love this location. Incredible and talented staff. Never put of the products you need. Excellent customer service. Jose is amazing! If you can get your makeup done by him he will recommend the best products for you. Love him!

Trina was a doll! I was strolling down Michigan Ave and looky here… MAC. I can’t say that I knew I needed anything but sure why not. And I soon remembered that amazing gloss I had picked up a long while back that garnered so many compliments. I had no idea what the color was called and clearly I was wrong about which type of lip gloss it was. Unfortunately I had purchased it at a Macy’s MAC and not a MAC MAC (LOL) so it was down to trial and error (otherwise she could have looked it up in the system). She offered tester brushes and recommended the Cremesheen Glass and gave her honest opinion as I tried a few on in the mirror. The one I settled on that we both loved ended up being the exact one I needed to replenish at home. PRAISE! I knew that color was fiyah! Before I left, I asked about eyebrow stuff… so the tutorial continued. I didn’t buy those products but I was more educated on the application process than I was before I had walked in so overall it was a success!

Jody is the best thing that has ever happened to me. I used to book with her on armitage, and I was lucky enough to see her on NYE. Lucky for me there was time and there she was a beautiful familiar face!
Lucky for me she was able to do my makeup and make me look fabulous!
Amazing customer service and attention to detail.
Also I GOT ENGAGED!
Thank goodness we went with the water proof eyeliner!
Thank you Jody!

I was in the store yesterday and couldn’t get legitimate help from ANYONE. My friend was with me and had the complete opposite experience, which I suppose is what made it so frustrating. She and I both wanted to pick out a few eyeshadows and she eventually got help picking out three. I, on the other hand, could get no help from the woman assisting her, who kept dodging my questions about pigments (which I now understand I should have bought instead) by telling me repeatedly «it’s messy» and refusing eye contact while helping two other women who had just walked in. I understood that they were busy, so I looked around for help from someone else to no avail.
Finally, an associate said she would send someone over to help me and never did. I wound up picking out a color on my own (that I am not completely happy with) and was rushed through check out, while my friend got polite responses and an offer to register her email so that she could save the colors she’d purchased.
I was really excited for my first trip to the store but will not be going back or buying MAC products.

This Michigan Avenue location is very small so it can get crowded and congested. However the store is organized well, has a lash bar, and some of the friendliest employees I have ever encountered. The staff here is very nice and always willing to help you even when its super busy, they dont make you feel rushed and for those new to makeup, they have no problem answering questions. I love this location!

Sonya was very helpful and not at all judgemental. Which, by the way is my usual experience when shopping for makeup. She even dared to compliment my «beautiful skin» and this was after my purchase, making it all the more sincere.

Excellent job done by the MAC store — I will definitely return to MAC Store on my next travel to Chicago. Make up expert — Malorie was highly recommended. What an exceptional job and professional service we received. We got so many compliments. We loved it :)

I went into mac looking for a new lipstick and left with an urgent feeling to flee the place. The music was too loud to speak to anyone at a comfortable level, the makeup artists doing other people’s makeup were rude and made my friend and I feel like we were in the way all the time. When I asked one of the employees if she could get a lipstick for me she told me to «hang on a minute» and proceeded to saunter around the store cleaning makeup brushes. Finally I found a more helpful woman to get a lipstick for me but the lack of customer service by the majority of the makeup artists was appalling.

Love MAC, but many times their service is not-​so-​great. This is not true at this store! Everyone was friendly and actually seemed like they wanted to help, as opposed to the kind of snobbishness that I’ve experienced in literally every other MAC store.
Jessica did my makeup and my friend’s, and she 1) actually listened to what we both wanted, 2) explained everything, 3) took her time, and 4) is just a lovely, nice person overall. I will definitely be coming back here!