Goodyear Auto Service Center

These guys have been very helpful. I started using them when I had low tire pressure, and when they added air (free of charge), they showed me that my tires (purchased in NJ) were losing tread and it was ripping in places. I needed new tires and wasn’t aware. They were right though. We found our original warranty paperwork and they helped us get a credit towards the purchase of new tires. When the temperature dropped this week, so did my tire pressure and I stopped in again and they added air free of charge. I was rushing in between dropping kids off to school, but didn’t want to continue on the road if my tires weren’t safe. It was a 2 minute stop and I was back on the road — no hassle. Great customer service.

This place is a ripoff on so many levels. These folks are super duper nice but they will fleece you time after time if you let them.
My story:
I have a check engine light on that really needs to be looked at. I do my own research and bring with me the error code from the system via Autozone.
Goodyear Piper Station does smoke test, checks and the light came off. They say it was an issue with the gas cap seal. Order another seal and have to wait 2 hrs for it to be delivered. They say after replacing gas cap that it will be no issue now. Problem is this gas cap actually does fit my car properly! I end up going to dealership for factory one. Mind you, I already pay for the one at Goodyear. So I pay for cap, labor and Goodyear’s smoke test!
Two weeks later, same issue with check engine light. I come back, they tell me they will know more with a smoke test. Imagine my surprise! What??? Um, didn’t we already do this two weeks ago? The response was «not sure who you spoke to but there are like so many of us but you never had a smoke test done. You need to have one before we can say for certain.»
I was so tired and my emissions test was on the heels of that date so, I had another smoke test done. No time to argue! They now say something about the line that goes from the gas tank to the engine… a pin size hole. But they aren’t too sure. They recommend a $ 290 fix! They tell me this will fix it for certain if I do this. I remind them about the gas cap «certain fix»! They tell me that «not sure who told you…» Whatever dudes!
I decline the ridiculous «certain fix» because of obvious reasons. They charge me for the smoke test and labor. Next day, I go back to Atlanta. I head to the same franchise in Stockbridge… they fix it without issue. Goodyear in Atlanta mechanics say it is an issue with the light itself. Smh…
Go to a different garage and get it done! Hell, go to Atlanta’s Stockbridge location! And yes I told the mgr at Piper Station but he shrugged and smiled like a salesman!
Bottom line: Piper Station location hires a bunch of young men who are more about smiling and surface-​fixing then being knowledgeable.

I scheduled an appointment for an oil change online. Typically they offer the MultiPoint inspection with them but I was on lunch break and couldn’t spare the 2 hour wait. When I arrived the check in process was quick and the staff was friendly. Nearing my hour deadline they came out making recommendations for service. I passed on those for the time being and I appreciated the fact that they did not then begin a sales pitch. A few minutes later my car pulled up our front, I paid and was on my way. Would definitely return.

I would give you 5 stars if it wasn’t for the last minute call telling me the car is ready but the shop is closing and I should get my car the next day, even though I told them I needed my car that same day. Overall my experience was good, my car got taken care of, and the staff is very nice.

Conveniently located. I’ve always found the guys to be super friendly and professional.
Recently had a flat spot on tire. No discernible event or damage. They went to bat for me with goodyear, got a pretty substantial credit.
Could have easily tagged me for another new (second) tire but didn’t. They even called dealer, made inquiry re wear parameters and said, «you don’t need it.»
Similarly, had them change out pads and rotors on back. They were honest and said, «you still have about 25% left on front,» so again didn’t take advantage of situation.
Dropped car off later in pm Saturday and they called first thing Sunday, done!
Good job y’all.

This review is about the quality of their mechanics and not Goodyear Tires. Goodyear has always made great tires and the prices here are decent. If that’s all you want, it’s an okay place.
However, as far as mechanical work, run! Ironically they are not cheaper than a dealership for oil changes and most repairs. They misdiagnosed my cars giving way to additional repairs and parts replacements.
In contrast, the new Firestone is better but the AAA Car Care Center is the absolute best!

DO NOT BUY ANYTHING FROM HERE! They are absolute crooks and will lie to you and overcharge you. While discussing the prices of some new tires, I laid my NEW phone down on the desk and they had the audacity to steal it then deny it. The employees are thieves, do not shop here. Unless you want your personal belongings stolen, avoid this store. Do not trust these employees with your car, take your business elsewhere

No one likes to visit car care places… who likes the generally unexpected costs of being an adult? And car maintenance costs are like movie theater concession prices — THAT much money for THAT!!!
I have been to this Goodyear a few times, I live less than 2 miles from here. The service has always been friendly. As a female, it’s always a concern that I am being taken advantage of because I am not knowledgeable of those things vehicular, but I have not really felt like I have been up-​sold or offered things that I didn’t necessarily need. They have patched some tires for me (put the spare on for me a couple of times until I could afford a new tire — I will be doing a review of my apartment complex and how their new roof and siding project has ruined 4 tires in less than 7 months), new battery, oil changes and some other miscellaneous fixes. This service center is located next to some restaurants if you are going to be there for a while, or directly across from Stonecrest if you are going to be there for a long while.
Today’s visit was another freakin’ screw in my tire, which couldn’t be repaired because of the location of the screw in the tire (I was expecting that it wouldn’t be a repair, but a replacement), but once I explained it was two days before Christmas and I don’t have the scratch for a new tire, they put the spare on to get me around until payday. I was there for about 30 minutes (maybe less, I was watching HGTV on the flat screen they have in the waiting area) and the cost for putting my spare on was $ 10.
The waiting area is clean, with a TV and magazines. The chairs are as comfortable as you can expect for a waiting area, which is nice.
Another plus of this location is weekend hours. I can’t always take off of work for repairs, so it’s nice to have 2 weekend days to take care of life’s little «DAMMIT» moments.

This may have to be the worst managed repair shop I’ve even experienced. Brought my car in for some AC repairs. They unleashed a self-​admitted under performing repair tech (whom the subsequently fired) on my evaporator. I go on to pick up my car and find my personal belongings, and a bunch or extra screws and fasteners literally thrown all around the vehicle. Had to bring it back three times to correct reassembly mistakes, each time the mangers tells me the squeaks and rattles aren’t their fault. even thou I give him a handful of saws and fasteners that I found on the floor. They took my money, did a lousy job and refused to make it right. Run far and fast!

I’ve always been pleased with this Goodyear for oil changes and basic maintenance. They are always extremely nice and courteous to work with. The service is typically fast, unless they’re extremely busy that day, and they do their best to get you on your way quickly. If you’re planning to stick around while they work on your car, there is a decent waiting room with plenty of seats, magazines and a TV. (Hopefully you like the smell of new tires, which can be a little overwhelming in the small building!) If you can’t stand to sit and wait but don’t have someone dropping you off, they are conveniently located across the street from Stonecrest shopping center. So you can grab a bite to eat or some coffee while they work on your car.
Compared to other auto centers in the Ballantyne area, Goodyear is reasonably priced for a good experience. Like all auto service centers you won’t leave without being encouraged to purchase further services and spend more money on your car, but if you tell them no thanks they won’t push it. I’ll continue using them for oil changes with their convenient location and courteous staff.

Had the worst experience ever at this place. Called ahead and asked for a price to get my front and rear brake pads changed. They quoted me a price and I dropped off my car an hour later. Sure enough, 2 hours later I get «the call» telling me that the car will be ready in a few hours — but the price they quoted me THEN was double what it was when I called just a few hours back. According to them the price they quoted me first was «just for the front» — even though I specifically told them I needed front and rear. So, typical bait and switch, never going back to that place.
Also, similar to the previous reviewer, a friend of mine bought new tires there and in his case they forgot to tighten all lug nuts which he found out a few days later. Luckily nothing happened and he went back to have them tightened, but obviously these guys have quality issues!

This has to be one of the most efficient places I’ve ever had tires changed –perhaps too quick :)
I called ahead to see if they had the tires I needed in stock and they said they did. I dropped off the car, and ~30 minutes later I received a call letting me know the car was done. I picked up the car and wend on my merry way.
Once I drove off the lot I noticed an odd loud noise. The sound was loud enough to cause concern; therefor I returned it back to the store. They immediately took the car in, and noticed that one of the wheels hadn’t been balanced. They completed the job within a few minutes and I was on my way –again.
With the exception of the unbalanced wheel, the overall experience was very good. It was a very clean location with polite staff. I will return in the future if I need more tires replaced.