Gas Logs Express & BBQ

I had called them to see how much they would charge to install a log set I bought at a big box store. David never tried to talk me out of it and buy one of his sets. Because of the holidays they couldn’t install it until after Christmas. When I actually looked at his prices on his website I realized that I could get a much better set cheaper then the big box set. Needless to say that set got returned and I purchased a set from David. He didn’t try to sell me a more expensive set and while I was on the phone with him he had a cancellation on installing it before Christmas. Went to his store to look at the set I was planning on buying and he made me feel right at home. The install was done by his son who was kind and professional. I had purchased some extra embers and he forgot to put those in and called me an hour or later and told me that and came back and put those in. I would have never known the difference but I so appreciated the honesty. I wish all businesses were like this.

I have nothing but good things to say about Gas Logs Express. My fiancé and I stopped in looking for a log insert for our gas fireplace. The service was very informative and helpful and I felt no pressure when buying. The team that came out to install was fast, friendly, and efficient. Overall, it was a very pleasant experience from beginning to end. I’d recommend them to anyone. Go small businesses!

What a great experience! From buying to installation, Gas Logs Express gave superior customer service. I did my research beforehand and taking into consideration the product, price, service and reviews, this is the best deal in Austin. A family owned and operated business that treated me like family. Do yourself a favor if you’re looking for a gas log or grill and buy from Gas Logs Express!

Dave the owner knowledgeable and helpful. Glad we could go with a local business that’s family owned. Kept me in the loop about delivery and happy to work with our builder on delivery & installation. We went to Haraway appliances & BBQ outfitters to comparison shop. Haraway pricey without any advantage; didn’t see point in giving them commission. BBQ outfitters charges delivery & doesn’t install so you have to look for someone else to do the install. Gas logs & bbq offered the most well rounded experience with good pricing, responsive customer service, and all inclusive package. Would recommend them to friends.

Great experience! Friendly and helpful service. Delivered a grill on time, worked around my crazy schedule. Check em out!

I am very pleased with my gas log purchase. In-​store and phone customer service was excellent and delivery/​installation was fast. Thanks to David and his family for making this purchase easy. I enjoy the fire every hour I’m home. I look forward to looking at BBQs next.

We could not be happier with our new gas logs! They look amazing and real and look more beautiful than I hoped for! The price was very competitive with all the other businesses we shopped. But, the real kudos go to the family that owns and runs this business! The salesman (one of the sons of the owner) in the store was super knowledgeable and patient. He explained everything that we needed to know. He was not pushy in any sort of way and he was fun to talk to! Moreover, the son and daughter that came out to install were equally as knowledgeable, efficient and nice! We are so impressed with every aspect of this business. I will highly recommend this business to anyone I know and I will certainly go back there first with any future needs I have.

I’m über impressed with Gas Logs Express.
– They recommended some great logs
– They were easy and fun to communicate with
– Installation was on time and very quick
– The installers, the owner’s son and daughter, were both fun to talk with and gave me great instructions about how to properly use them.
I’m enjoying my time by the fire as I speak. I can’t say enough good things about this business.

Drove over to Cedar Park from Spicewood after seeing them advertised in a local advertisement magazine. So glad we did. It is a small family owned business. I am in awe at not only how well this family business is run but how well this man raised his children. One of his adult sons waited on us in the store. He was polite, friendly and VERY knowledgeable. Another son came to install the fireplace and he too was friendly, polite and VERY knowledge. They both took their time to explain everything and answer every question or concern. And they didn’t charge anymore than the big stores that don’t offer such great service. They will always get our business for any fireplace or BBQ need. I highly recommend them to anyone.

I am so excited with my new gas logs!!! Went to pick them out on Thursday and they were installed Monday morning. Everyone was very nice. Service was great. I am enjoying right now!
Thank you!

Awesome job! The hubby and I highly recommend Gas Logs Express. After reading the reviews we took a leap of faith and decided to go with Dave and his team (rather than going with a higher end competitive chain, which would have charged us about $ 500 more) and we are sure glad we did! They were professional, friendly and honest, need i say more? I also had a change of heart on the color of the glass doors we requested the day he took our order, and Dave took the initiative to make those prompt changes for us within 24 hours and there was no hidden costs or fees. We couldn’t be happier with our new fireplace, just it time for the winter months!

I echo all the feedback posted. Great selection, prices and customer service. Great local small business doing it right. Bought a patio log set and could not be happier with price, customer service and the quality. Thank you

I couldn’t be happier with Gas Logs Express. This is a family owned business with a terrific selection, friendly service and great prices. The owner and his son installed my new gas fireplace logs and they did a terrific job. They were prompt, polite and very professional. I would not hesitate to recommend this company to anyone!

Great company and easy too. Went and picked the logs out. Owner’s sons were very helpful and knowledgeable. They called when logs came in to setup installation. They came in and installed the logs, showed me how to operate them, and cleaned up the area.

Really great experience! I went in, picked out the gas log set I liked for our fireplace, they ordered it, and later came out to install the set. The install was less than 20 minutes. Very friendly experience.