Cold is on the Right Plumbing

These guys are great. Punctual, don’t oversell and get the job done. They did a lot of work on a house that I bought a year ago — updating fixtures, fixing corroded pipes, etc. No problems in the past year with their work. Customer service is excellent. Two thumbs up.

If you have a propane issue, there are very few. Brendan came and fixed a low propane pressure issue that we had with pool heater. Great job, quick, and cordial.

I hate leaving bad reviews, but I feel that this was just wrong. Along with several other items we had a toilet that was not flushing acceptably. We thought it just needed a new flush valve. Cold is on the Right said we needed a new wax ring and a new angle stop. After they completed that work they said it still wasn’t flushing correctly because the septic was over full. We believed them and had the septic pumped. After the septic was pumped the septic guy said it really didn’t need it, that everything was fine with the septic tank. So I’m left with a toilet that doesn’t flush and a bill for the toilet work and the septic pump. Zero progress. My total outlay on that could have covered a new toilet, vanity and bathtub. Another plumber later said the toilet probably didn’t have enough of a drop to the septic and the best solution would be to go from the old 3 gallon flush model to a modern low flow toilet. He did that without replacing or charging anything.

We needed a water heater replaced. We considered several companies and narrowed to Cold Is On The Right and two others. Brendin, the crew lead, came by our home to assess the situation. We discussed options and decided to go tankless. Their price was competitive with other companies and we selected Cold Is On The Right because they were more knowledgeable and easier to work with than the other companies. Brenden showed up with a crew and made sure they knew exactly what to do and he went over everything with me. Their crews show up in twos, one master plumber and one assistant, so that while the master plumber is doing the technical work the assistant is handling everything else; very efficient which means saving us money. They covered our wood floors and carpet. Our original water heaters were removed, the attic was modified to mount the tankless and our tankless was installed and running in no time. I talked with the crews about what they were doing and about some other things we were considering, water softener for one. They were friendly, easy to work with and made useful suggestions. Everything was completed to our satisfaction including our flooring was kept in perfect condition. In the end I felt like they were part of the family. We love our tankless water heater and think Cold Is On The Right is the best choice.

Major bathroom renovation. Brendan was great to work with. Great suggestions. Fair price. Work was done exactly on schedule and it was perfect. Two months later and two Brendan unneeded (but certainly appreciated) follow up calls later, we couldn’t be happier.

I have nothing but 5-​Star things to say about the folks at Cold is On The Right – especially Brendan who went above and beyond with both customer service and plumbing service to make wrong very right. I will try to make my story short – but how I got engaged with this company sets the stage.
One morning I walk into a garage full of flowing water resulting from my water softner busting. Flowing like a river out of the garage. Luckily the garage is pitched enough it was flowing into the street. I attempt to turn off the water, but I couldn’t muster the strength and needed the tool. Coincidentally driving by was a truck – Cold Is On The Right – I frantically wave them down, explain the situation and they were on it without question. Brendan and his colleague turned off the water and fixed the issue for that moment while I set up an appointment for them to come out the next day to remove the softner and install a completely new water filter system. Everything was done on time, without problems and everything was explained in detail – patiently and thoroughly. I was so pleased and couldn’t say enough praise for saving the day and more headaches for me.
Fast forward a month. I leave on a week’s vacation on a cruise. I come home, about two hours later after unpacking I go into the garage and I see water all along the sheet rock of the house across the entire upper step of the garage floor. Upon inspection there was a minor drip coming from the elbow of the PVC pipe of the new filtration system that was put in (see above). Keep in mind – it has been a week so this drip had plenty of time to make its way into a standing puddle that made its way into a room in the house and the hallway.
I immediately call them and leave an urgent message. Brendan called back I think within the hour (give or take) and was out there within the hour of that. He immediately took action to fix the leak and inspected the entire areas that were affected. From that point it’s taken about 5 weeks to get everything done because of the process it needed to be done – and all is back to normal. What needed to be done?
–Water Restoration which took about 4 days to dry out the walls, base boards, carpet. Pads were removed. They also removed the furniture out of the bedroom.
–Replacement of sheet rock in a garage and priming. Brendan and his team cut through the entire wall of sheet rock in the garage prior to restoration folks to ensure drying.
–Flooring: Replacement of carpet pads and reinstalling original carpet back in place.
–Replacement of furniture back in its place in bedroom.
–Painting: As an added gesture of apology Brendan offered to paint my entire garage – which was completed yesterday. Looks fantastic.
And this was all at NO COST to me or my insurance because the issue stemmed with Cold Is On The Right. They owned the issue and took every step possible to make it right and to make sure work was done right.
Brendan was frequent in calls, texts and follow up calls to keep me informed every step of the way and to make sure after all work was complete I was happy.
I could not be more pleased at this experience – GOOD always comes from bad and I will always use and refer Cold Is On The Right.
Feel free to message me with further questions if you’d like to hear more.

I just had a bathtub to shower conversion completed. They did an awesome job and were very attentive to my needs and making sure I was always in the loop. Great service and professional. So refreshing to experience a honest company.

We had a water issue late Friday before Memorial Day weekend. I contacted 4 – 5 plumbers via their website and Cold is on the Right was the first to respond. I loved that they are comfortable using both phone and email to communicate as I often don’t have my phone with me or am unable to take calls.
They contacted me on Tuesday for a Wednesday appt. They did run late from their scheduled time, but Kari called to let me know the adjusted time (after the initial window had passed). The plumber was friendly and fast.
I’d recommend.

I asked them to connect my new washing machine. Connecting a washing machine sounds easy enough, right? Well, I bought a new washer from Lowe’s to replace an irreparable washer and Lowe’s installers could not remove the old hoses from the faucet. They were stuck or corroded together. I tried WD40 and it didn’t work. I called CIOTR as they were highly rated on this and Unilocal,and were reasonably close to my home. I had to go out of town in 2 days and they were able to come the next day. Brendan came right on time, and in trying to remove the old hose, and the pipe broke, pouring water in the laundry room. Brendan ran out of the house to find and shut off the house water supply. It made quite the mess, soaking a carpet and bathroom rugs. The only reason I gave CIOTR 5 stars even though they probably should have shut the water off preventatively but that may be too demanding on my part. Because once the pipe broke, new faucets had to be brazed on both hot and cold water and the job took over 3 hours, which they said should have been billed at $ 375. But, to their credit, they honored the original quote.

We’ve had Cold is on the Right out several times now for various jobs. They’ve installed 2 new toilets, replaced a dispose-​all, installed a reverse osmosis system, and flushed our water heater. They’ve worked us in on short notice and have always been on time, courteous, and more than helpful. I’ve recommended them to several friends and will continue to use them for all my plumbing needs.

When my water heater went out Friday morning and my home warranty company couldn’t get a plumber out to my house until Monday, I knew I had to take action. I called Brendin at 2:00 on Friday afternoon. He had a tech out to my home before 3:00 and the job was completed by 3:30. To Home Depot and back, no less! Brendin even followed up after to explain the problem further! A+ service… I recommend Cold is on the Right without hesitation.

We had a great experience with these guys. We had a shower remodeled and we hired them for the plumbing. Brenden was helpful, knowledgeable and followed up on everything. His workers were on time, courteous, clean and respectful. They even had to tear out some sheet-​rock and fix an item the contractor messed up and didn’t charge me for it. After the job was finished I wanted a few things looked at, he sent his guys out and followed up to make sure everything was to my satisfaction.
Great job all around!

If there was a bar for plumbing service, these guys would set it so high no one else could ever cross it! We recently moved into a new home with a series of plumbing issues. When I called them they were extremely courteous and polite and came out that Friday to check out our issues. They resolved the issues we asked them to, and we decided to wait on the last item to do. On Saturday we decided it was a must and gave them a call. They did EVERYTHING they could to get the parts in, but were unable to (not their fault. We waited until Saturday, and the store was closed, but they were open). To make up for it they were there at 9 AM on the dot on Monday morning. They got to the parts store and were there to install them and work through any and all issues. They would definitely not leave until we were 100% satisfied and made sure everything was working right. They even called a few days later to follow up and make sure everything was working right.
I’d never call another plumber again. These guys are unbeatable!

We had several things that needed getting done and they were professional, efficient and courteous. Next time we need a plumber, I’ll be calling Cold is on the Right.

These guys are the best. I don’t know what the one star reviewer went through, and you never know on Unilocal,but these guys didn’t quit until everything in my house was perfect. They’re smart and communicative, and you can’t ask for a whole lot more than that. It’s a super-​competent team. You will not be disappointed with their work.

These guys cannot get their act straight. I was blown off twice because they cannot keep their commitments – because apparently my business commitments and money isn’t important! :(
See below:
I was in urgent need to have a short supply line installed from a propane tank to its source on a commercial property (because I was given misinformation from my propane company) and NEEDED this line installed as SEVERAL important appointments (including a health inspector) were contingent on this line being installed.
This can ONLY be done by an LP certified plumber and after giving these guys a call Friday night I was assured they could come out Monday between 1pm and 3pm. Monday rolls around and I informed them that they could come ANY time they needed, as long as they called me up a half hour beforehand so I had time to meet them at the property.
(I didn’t care WHEN they got there, as long as it was done that day as we agreed before.)
Shortly afterwards, they informed me that their LP certified plumber would be taking 2 «emergency» calls and could not meet me today, he would have to meet me tomorrow.
…WHAT?
So because you want to charge more for emergency calls, I now have to rearrange THREE different appointments that are contingent on this line being installed? Yeah. No.
I told them that they NEEDED to come out today like we agreed upon, even if I had to be their last appointment of the day. They told me that they would call me back.
Fast forward 7 HOURS LATER at 7:30pm and they still have not called and NOT SHOWED.
After giving them a call, they tell me that they FORGOT.
…Really?!
For some reason I agree to give them another chance and set up an appointment for tomorrow and rearrange all three of my other appointments.
The next day, two hours before they were scheduled, they canceled!
Un-$#^@$&@$-ing believable.
«Do you still want us to come out tomorrow?»
Yeah, I would love you to blow me off again so I have to rearrange my health inspector and other two contractors for a THIRD TIME.
I found a different plumber who did a great job same day who actually kept his appointment!

My wife and I had a leak in our hot water heater. We replaced a 50 gallon LP unit w/​a 40 gallon unit. The work was done in an attic over the garage… they installed the new unit, hauled the old one away… even fixed items that previously were not up-to-code…and did all of this at the same quote they gave us for the install. Excellent work, and even nicer people… Brandin and Gary are licensed master plumbers!
Cold on the Right is top-​notch in every respect. The quote they provided «was the price they charged!»
Brandin, the owner, phoned within two hours of my posting needs. He asked a few questions, gave me a quote, and a time frame, AND then delivered on every promise!
The guys not only know what they are doing… they are honest and trustworthy.
Thank you, Cold on the Right! You restore faith in the plumbing trade!
Jim and Pat
PS: The quote Cold on the Right provided was the BEST we had… almost $ 500 less than the Home Depot «crowd» –which is something that should be stopped. Home Depot «quotes» a $ 300 installation fee… and then the person who calls (not a Depot employee) keeps raising the price until «one feels» beaten-​up. The Home Depot folks seem to charge MUCH for every detail… and they have many.