Robert Loehr Chrysler Dodge Jeep Ram and SRT

Went to see a truck advertised on THEIR website Wednesday evening 12÷30÷15 listed at a particular price. Used truck, great deal. Dealership open until 8, this was maybe 6:45/7pm. Salesman tried to locate truck, then said another employee had driven said truck home but will be back in the morning. Odd, but not unreasonable I suppose.
We went back to same dealer the next morning, 12÷31÷15 spoke to same salesman, and he got the keys. We drove the truck. Liked it a LOT, had one more to look at from another dealer but even told them we would likely be back, we liked that truck so much.
Returned to dealer about an hour and a half later to discuss purchasing the truck. The salesman left with our printout from the web page and a manager came back. He basically said, «Oops. This price is a complete mistake. No idea how this low of a price got put on this truck on the website.» Basically it was a typo and blamed it on Web adept. He gave a price he could sell it for — not even NEAR the ballpark of what the printout said, like 9k+ more. Didn’t even offer to pull other vehicles near our range. We walked out.
Insanity. I get using lowball «web pricing» to bring buyers in, but 9k?!? That’s not okay. Reporting to Dealer’s Association and anyone else I can think of. Ridiculous huge waste of time and stress when we have limited time off work to try and lock down a truck.
Would not recommend.

I purchased a 2015 Dodge Journey Crosroad in Nov of 2014. In March it began to have transmission issues. I called the dealership and was told their transmission guy was out for the week and could not get to it. I was going to be out of town the same week so I left it parked while I was gone. Got back on Saturday and the issues escalated. I took it in immediately on Monday. I was told on Wednesday that there was nothing wrong with the vehicle: No codes and no light on, but that they upgraded the software and it was fine and safe to drive. Thursday it was still shifting badly. I had to work the next three days and had already made plans to take it in Monday. On Saturday things got worse and I called them to say the vehicle was now very unsafe to drive. Josh, one of their service people, told me «Oh well, we can’t do anything about it until Monday.» When I pointed out I had an 80 mile round trip including interstate driving, he continued telling me «oh well.» Saturday night I decided since they refused to believe there was something wrong with it, I would start recording how it drove. Sunday I was on the way to work when I had complete transmission failure. It was recorded on video. As I was sitting on the side of the road with no transmission, there were still no warning lights on.
Vehicle got towed on Sunday. They were closed so I missed a day of work and began dealing with them on Monday. I had to leave my car in the Honda dealership since the gate was closed at Dodge. They had to tow it from Honda to Dodge. They had my vehicle for a week and a half. I picked it up again the NEXT Thursday. Was told that the intake bearing went bad but when they drained the tranny they found metal shavings in the tranny fluid so they pulled it apart and found significant damage inside. Per Chrysler if the transmission has 70% or more damage they will replace it. I came in just under and was told but Matt Abernathy, their Service manager, that they replaced all the internals and the only thing that hadn’t been replaced was the transmission case.
Picked it up Thursday. Didn’t go anywhere Friday. Went to work on Saturday. Noticed my back window wasn’t clearing with the wiper the way it should but chalked it up to the drizzle and road ick. Sunday I had an emergency and tried to leave in it to find it would not go into gear. My dog was BLEEDING TO DEATH AND I COULD NOT TAKE HIM TO THE VET. Realized the road ick was actually fluid from my car that was all over the back end when I made it back to my house thanks to the kindess of a neighbor. Car got towed again on Monday, only 4 days after I got it back. I found my garage floor was full of transmission fluid. Was told the transmission pump was bad. How does a transmission pump go bad when you just replaced everything but the tranny case?
Chrysler Customer Care got involved. This far they have be useless
They kept my car another week and a half to put an entirely new transmission in it. When I went to pick it up I found a giant door ding on it. I refused the car telling them they did not get it that way and I wasn’t taking it. Josh wanted to argue with me, going so far as to say I couldn’t prove it. When I pointed out the tow truck driver documented all the damage to my vehicle before pulling it up on the sled and only noted a scratch on the bumper, he continued to argue with me. Meanwhile, one of the other guys (The younger one whose name I don’t know, Brandon maybe?) agreed they would fix it.
Finally picked my car up again on Friday. Chrysler asked me if it was fine. I told them to give me a week. Car still isn’t shifting right. Took it back per Chrysler’s request only to be told there were no codes or warning lights on and nothing was fine with it. Was told Matt drove it… all of 4.3 miles per the trip odometer I reset. Obviously he didn’t try too hard to recreate the issues I’m having. When I was sitting on the side of the road with a failed transmission, there were STILL not warning lights on, which is on the video I recorded.
My buying experience was fine, I had Hugh and he was great. Finance department left something to bedesired but whatever. Everything since then has been a nightmare. I have a 30K+ vehicle I am scared to drive. It has failed me twice and no one, dealer or Chrysler wants to do anything about it.
I guess it’s going to have to severely injure me before anyone will actually deal with the issue.