Massage Envy – Belden Village

3 stars and here’s why. The staff were terrific in making my appointment and in checking me in. Here was my only complaint. The masseuse was late. A 4:30 appointment and she didn’t get me till 4:40. She even noted that because we were late, she would make sure I still got my full time. It was an hour and half massage – my first one going that long actually. At 5:46 she was done. Granted, 5 minutes before and five minutes after means your 1 ½ massage would be an hour and twenty minutes of actual massage time. So when looking at it like that, it’s only 4 minutes short of what I should’ve got. But I paid for that four minutes. And she even made sure to note that I would get my full time. I have a membership here and I have to say, it happens more often that not that me and my wife get shorted on our time. For that one reason, we likely will not renew our membership again. You pay for an hour massage. Then they get started late and you get shorted your time. Instead of being relaxed, I come out ready to fight because I didn’t get what I paid for. We have been to probably half a dozen locations, and this has been an issue at most of them. I’d rather just pay $ 50 or even $ 60 elsewhere and not have the commitment. Massage envy is a good concept… but they fail in execution. If you run a service business based on reservations, you better be real good at keeping those schedules. Otherwise, you end up with people like me and my wife that are consistently dissatisfied with the inability to stay on time and give us what we pay for every month.

I decided to give this place a try, despite the poor reviews I read on Google. Unfortunately it wasn’t the best experience. My massage was pretty good, although I paid for what I thought was 60 mins and its 5 mins (more like 20 minutes before, because you have to get there early to talk about their services and what you want) of convo before, 50 min massage, and a 5 minute review after. The lady behind the counter was very pushy to me, wanting me to buy a membership. She kept asking and asking why I didn’t want one. And then was short and not as friendly when I continued to say I was not interested. It was very clear she was commission based and wanted my money. This is a very pushy, sales-​oriented salon. Why would I pay $ 60+/month for a monthly 60 minute massage, when I could pay $ 60 at most other salons for the same thing (probably better), without having to make a commitment and become a member? You also cannot cancel your membership until you have proof you have moved farther than 25 minutes of a massage envy (they are everywhere too) or have a doctors note. What a joke! I would spend your money elsewhere and not even mess with this place.

This massage envy is great and if you are looking for a amazing massage see John– he is the best and I try to visit when i get into town but he is too popular– I have been to many different locations and this one by far is the best