While the eye exam itself wasn’t bad, and Dr. Klaasen is very efficient, a trait that I appreciate, I had a really odd experience toward the end of my appointment. I asked a lady at the front desk whether my insurance covered glasses. She said that my insurance would not, but that they would offer a 20% discount. She told me to wait while she printed out a sheet of prices for me. She also gave me a ballpark price of ~$ 200 for the lenses themselves(sans frames). When I got the printout, I realized that the price of ~$ 200 probably included a bunch of features I didn’t need(such as scratch resistant, UV protection, etc), since I generally wear contacts during the day and only wear glasses in the evening at home. I saw that the base price for lenses was $ 40, with an additional $ 50 for polycarbonate, which was the only feature I wanted. However, the lady insisted that the glasses would cost $ 150. Now, I’m no genius when it comes to math, but I know that in no way does 40+50 come to $ 150. When I asked how she arrived at the figure of $ 150, she started talking really fast about how the insurance required me to have all of those extra features… even though she told me earlier that my insurance would NOT cover the glasses. Any attempt to tell her that I didn’t want any additional features In a final ironic twist, she refused to give me the sheet with the prices as I was leaving, even though she allegedly had it expressly printed out for me.