Hill’s Pool Service, Inc.

We have used hills pool service for many years now for multiple rental properties. They are always take care of any issues in a timely manner and their quality of service is great!

We have used Hills for over a decade. From regular cleaning to major repairs we have been very pleased.

Recommend Hills for weekly pool maintenance and any pool repairs or inspections you may have.

Hills Pool Service found and repaired a leak that my regular weekly pool cleaner couldn’t seem to handle. The water levels kept going down on my pool and given the drought I was getting very anxious. I called Hills and Wayne came out and within a short time figured out what was wrong — a leak in the skimmer. I guess it pays to call a company who regularly does pool repair, I should have done it sooner. The next day a guy (Alfredo I think) comes and repairs the skimmer. No more water leak!
Since I’m very sensitive about my dogs, I also want to add that the workers were very careful to keep gates closed.

Great customer service! I was house sitting a few weeks back and suddenly the pool heater stopped working. My friend who owned the house told me to call Hills to come out to fix the issue. I called and they said someone will be out the very next day. The next day, Alfredo showed up and fixed the issue. He was very polite and showed me what was wrong. He saved the day since I was having guests over for a pool party. Thanks Alfredo!

We have used Hill’s for over 10 years. They have always been reliable, on time, and pleasant to work with. I’m surprised to see the negative reviews. They are extremely responsive to special requests and their accounting department has taken good care of us.
We will continue to use them!

Good company. Listens to its customers and goes out of its way to get the job done as it should be.

Can’t believe the negative write ups for Hill’s Pool Service. I have a small in ground spa that I have been able to maintain myself for close to 25 years. But when I need help with having to get a new water heater or main water pump, Hill’s shows up and does the job for me. Today Sergio responded to my call because the system was sucking air. (Failed ‘O’ ring in the main pump} He fixed the problem in minutes and it runs like new.
I don’t get the negative reviews.

I have used the services of this company for over four years. They manage the routine service of my pool and spa and also worked on a number of projects related to upgrade, remodel and repairs. The company was helpful in making sound recommendations on design, plaster selection and did a great job in helping with the design of the cabana. They are very good when it comes to conservation of energy by proposing equipment (pumps) that is more energy efficient. Hills Pool Service did a fantastic job in proposing and building a solar heating system for my pool, which saves me a lot of money during the summer time.
The latest evidence of their commitment and what really prompted me to write this review was their amazing response to the mudslide that affected the pool and nearby area during the recent storms. After contacting the company about the problem the team was in place within a few hours. They cleaned the area the very next day, fixed the lighting and the property looked perfect. The water clean-​up effort was methodical and well executed.
They are also quite reasonable when it comes to pricing. Bottom line: I recommend that you seriously consider using this company.

I honestly don’t know what they do. For months I had suspected they didn’t do much. Today, I happened to be home and saw them arrive at 2:58 only to leave at 3:02. I saw the gentleman wave a screen around in the pool and then dump some chemicals and then leave. Time to look for a new service.

We’ve had our pool service with these guys for the last year, as we’re renting a house and the owner recommended them. After a year of service I can tell you that you should avoid this place like the plague.
From a cleaning standpoint you have to babysit them quite a bit. We went out and bought our own pool test kit and found that they were completely over chlorinating the pool, while also ignore the PH balance. We got that corrected, but as I said it requires babysitting.
From a maintenance standpoint they’re absolute garbage. We’ve had two serious issues over the last year that make me say this–
* At one point the hot tub would no longer heat up all the way, but the computer was showing that it was. It would think it was at 102 when our own thermometer would show the temperature at 94. When we attempted to get them to service this they wanted to replace a ton of irrelevant equipment, claiming that the spa needed a brand new heating unit to run. I asked them to just change the thermometer the computer was using, and shockingly enough everything works fine– it was a $ 60 fix for something they were going to charge thousands for.
* More recently we had a relay break that controlled one of the filter pumps. This meant it was running ²⁴⁄₇ without stopping, which is bad for the pump and pretty expensive on electrical costs. We asked them to fix this and they claimed the whole computer needed to be replaced, and that it would cost over $ 4000 just on equipment alone, and more with labor. We called for a second opinion, and the new guy replaced just the relay and it ended up costing less than $ 200.
These guys are either grossly incompetent or they’re outright thieves. Do whatever you can to avoid this company.
UPDATE: It appears that Hill’s Pool Service has responded to this review. Unfortunately they are flat out lying in that comment.
Their company *never* gave me a quote for $ 200 to replace the relay. They flat out told us that just replacing the relay was impossible because the manufacturer doesn’t make the right ones for our model computer. They *only* gave us quotes that were in the thousands of dollars. Think about it– why would I even get quotes from other people if the fix was just $ 200?

I don’t even know where to begin. Being a first time pool owner I had no idea what to expect from a pool service company. I hired Hills because they have been in the business a long time and seemed to do a good job at my condo complex. What I didn’t expect was to have the pool cleaner show up as early as 7:30 in the morning, a couple of times not show up at all, slam the gate, talk loudly on his cell phone to the point of waking me up out of a sound sleep and dump the debris from the pool sweeper off to the side so the wind blows it back in the pool. I also now have algae on the waterline tile that I didn’t have before because he doesn’t brush the tiles and floor like he’s suppose to. My spa always looks dirty. The kicker was a few weeks ago he dumped out the filters on my side patio leaving a thick coat of scum on the deck and blocking the drain. We called the company and the supervisor wanted to charge us for cleaning up the mess! Another time, I left a note for the pool cleaner to drain and clean the spa because it was extra dirty due to having ducks in the pool. I apologized for the inconvience and left him a $ 20 bill. He took the money, didn’t clean the spa and I found the note crumpled on the driveway. You also have to wait for days to get return phone calls and that’s after a couple of follow-​up phone calls.
I do have to say that the pool service guy did do a good job of maintaining the chemical balance in the pool and their head repair guy Wayne is the absolute best. However, due to all the constant frustration wtih this company, I have decided to terminate my contract wtih them.