New York Movers

STAY AWAY! MOVE ON!
I should have read the reviews about this place before hiring them!
First of all they tried to sell me with their customer service in hopes of getting me to hire them with statements like «I have been doing this for over 20 years and we strive to satisfy our customers.» But when things end up badly, their only excuse was «Things happen. It is what it is.» Really? You provide a service and when something went wrong, you just shrug it off?
So, what my situation was… I was trying to find the best rate for moving from NYC to Florida. This company seemed to have the best competing rates from what the move consultant told me. So on the day on the day of the move the foreman said they will have to charge me a few hundred more because I had a lot of stuff. What? But I previously discussed it with the move consultant plus had supplied her with a complete list of items and boxes. I’m pretty anal retentive so I made sure every little thing was on that list and she said not to worry because she has been doing this for over 20 years. That’s probably complete BS! Maybe she has been BS-​ing people for over 20 years!
So, the overs are already here and said I have to pay that few hundred upfront or they can’t move my stuff. Now I’m stuck… pay them or my stuff won’t get loaded onto the truck and I’ll be homeless because someone else will be moving into that apartment. So I paid.
And to top it off the foreman handed me a survey to fill out on how was the full move. And they need the form now. What? You want me complete the survey now even though you didn’t load and unload my stuff to Florida?
So I’m in Florida and I’ll waiting for my stuff to arrive on 8÷5÷13. It’s already ⁸⁄₅ so I called them on the status of my stuff. The dispatcher said my stuff is scheduled to be delivered on 8÷15÷13. I said no, it’s ⁸⁄₅ and he argued with me saying I wrote it down on their contract as ⁸⁄₁₅. So he pulled out the contract and apologized (I’ll give them a star for this apology coz that’s the only one thing they did right). He said the contracted stated it should be delivered by 8÷5÷13 and they’ll get it out on ⁸⁄₉ and arrive on ⁸⁄₁₅.
So, the day my stuff finally arrived was 8÷19÷2013. They were also supposed to call me the day before to prepare for the arrival. Guess what? They called on the day of the delivery… like «We’ll be there in 30 minutes!» But we waited for 2 hours…
So my stuff… Majority of the boxes were crushed. The internal parts of my computer were broken which can only happen if it was dropped. I did notice a crushed corner on the bottom of my PC casing. Damage to a few bookcases which looked like they were stacked on with heavy items. I’m missing a few boxes and duffel bags. Thank goodness I moved my iMac with me!
Then I found out the people who did the Florida route were contracted by New York Movers. This company who delivered my stuff is called FLORIDA SOUTHWEST VAN LINES. I Googled and Unilocaled them. Good God… more bad reviews!
Now to get reimbursement on my damaged items… both companies are pointing fingers at each other. Plus their insurance covers $ 0.60/pound on damages. I’ll only get $ 20 for a damaged PC that was at least $ 800.
So, I definitely DO NOT RECOMMEND New York Movers to anyone unless they don’t mind their stuff being damaged or gone missing.
My next action is to try to file a small claims as well with the DOT and BBB.

I used this company 2 years ago and now that I’m about to move again, and am in the process of finding new movers, I’m having horrible flashbacks and felt compelled to share so others do not suffer the same fate. This company was absolutely the worst.
They ran late by a couple hours and kept asking me to wait because they were stuck in traffic. Meanwhile, when I called I could totally hear that they were in another apt. Finally after 4+ hours of delay and repeated lies that they were still «stuck in traffic» by Chinatown (seriously, how big is Manhattan? And I was located by midtown) I cancelled my move because my new building had rules that do not permit a move after 5pm. So I resorted to calling another moving co — what a hassle!
Tried getting my money back but without luck initially. Finally complained to the DOT. The DOT had to contact them twice since they stated they would refund me and did not follow through. Eventually after some back and forth, it was resolved.
It’s inexplicable how BBB rated them A– given their horrible service. The back and forth with the DOT is a testament of their lack of integrity and poor service.
Anyway, here’s a link on how to get your money back should anyone need to reach the DOT to resolve issues with their moving company:
Go DOT!

I recently noticed that this review was «filtered» out of the general population. Considering this experience took 13 months of my life to try to rectify and the company still refused to refund my deposit or apologize for its actions, I would like my story to be known by the Unilocal community. I also noticed that even though every visible review of this company is a 1-​star review, there are numerous other 1-​star reviews that have been filtered for whatever reason. You should know when making your decision that this is not a handful of unhappy customers speaking. There are many unhappy Unilocalers out there when it comes to New York Movers. Please read the filtered reviews before hiring them.

WORST DUDES EVER! DO NOT USE.
I called them to find out where they were on the day of my move and he claimed he had no idea who I was and told me I needed to call him back and apologize when I got the right movers. Talk about causing the hugest pain in the ass.
they then called me and claimed they didnt know who the guy was that called me.
Its really something someone doesn’t need to deal with on the day of moving.

READ THIS! BECAUSE I NEVER DID AND I PAID FOR IT!
Its not worth whatever discount they promise! Initially, I was taken by the fact that a nice employee came to my Brooklyn apartment to give me an estimate for my move to the South. The day of my move he was no longer with the company, and so no one reliable helped me. So when the movers did not pick up an extra item that I paid for, or discount me for the fact that I had significantly less stuff than I did at the time of the estimate did not matter, even after such a discount had been guaranteed. The truck arrived over 3 weeks late after they promised they would give me a discount. No discount was every received and I felt completely duped. I hated this whole experience. Mostly, I’m mad at myself for not reading these reviews sooner.

New York Movers ought to be investigated for dishonesty and their underhanded practices. New York Movers should be stopped from passing themselves as a legitimate business. They gave me a quote and agreed on a pick up date. They switched the pick date. Tony (looks Puerto Rican) the person in charged of the move was totally unprofessional and sexually harassed me. I became too uncomfortable to stay in the apartment alone with him. I went and stayed outside for the duration of loading the truck. Furthermore, after they loaded up my stuff in their truck he gave me with a bill twice the amount I was told to pay at pick up. And was told by Tony I’d have to pay the same chomped up amount when my stuff gets delivered. He stood in front of menacing, demanding a tip and would not leave until I gave him more. They were suppose to deliver yesterday when I called, they say today Friday. I called several times to speak to Ron (manager) and was told he’s out. When I did get him and made a formal complaint about Tony, he asked, «what do you want me to do? Really? I asked when my furniture would be delivered, he stated next week. I told him that was unacceptable – they were supposed to be delivered yesterday, Thursday and I need my stuff. They said they would delivered tonight Friday or tomorrow. At 9:30 pm driver called, said he would deliver in the morning Sat. He insisted I pay the chomped deposit before they unload the truck, he insinuated that my things would not be release if I don’t pay first. I stated that I want my stuff unloaded to examine for damages. Driver stated that I take it up with office. I am still waiting for them to deliver my stuff. I plan on filing a sexual harassment charge against this establishment as well as fraudulent business practices, and everything else that applies. We are prepared to call the police if they insist on holding our stuff hostage.
Do Not Use New York Movers-​Ever! They should not be allowed to scam descent honest people of their hard earn money. They Should Not Be In Business!

This is the least helpful, most frustrating company I have ever dealt with in my entire life. I hired them to do a move from NYC to the Midwest and coordinated with Tasha. She priced my move much lower than what it actually came to (final price doubled) — but that was far from the worst of the experience. Tasha told me my things would arrive in no longer than five business days so I planned my entire drive, packing, etc. around that timeframe. But in the end it took over two and a half weeks for me to receive my furniture. I was repeatedly given misinformation and had to literally stalk them via phone and email to get any kind of answers about the timing of their arrival. In the end, NY Movers (Also a part of Public Van Lines, who mysteriously receive excellent ratings on other sites… shady) hired a separate and reliable company to deliver my things, but when it arrived my desk was broken. Ron, the supposed manager, has not once returned a phone call or email. His moving guys in NY — as other Unilocal users have commented — showed up admittedly still drunk (and 90 minutes late) from the night before. A horrible experience. I cannot believe this company is still in business.

We ended up not using them, after reading the horrible reviews on Unilocal,but it was after we already paid the $ 100 refundable deposit. We canceled in time for us to be entitled to it but it took them over a month, and us calling 4 – 5 times a week to refund it. Finally, after being led on by Tasha, saying that the refund ha been issued but it takes time, I threatened to call the BBB as well as filing a consumer complaint with the Attorney General office and having them deal with it. Within 24 hours the money was in our bank account. I would recommend not ever using them.

Omg. These people called me everyday after I was obviously not interested in their services. They need to understand that customers do not want to hire pushy and annoying people who call multiple times a day. Maybe their policy is to insistently call or I suspect the person working the phones has a mental problem.

I am going through hell right now with this company. I was charged 4 times the amount quoted, have been waiting a week for my things to arrive. Don’t let sweet talking «Tasha» talk you into a great quote. She is queen of the con. Luis and his trusty assistant like to talk on their cell phones while packing and throw boxes labeled «Glass» and «fragile» up onto their shoulders like they are pillows. Ron, hopefully you won’t work with this company to have to get as far as talking to Ron. Zion is obviously the guy who comes in at the end to clean up the mess, but he is just as dirty as the rest of them. Everyone warned me about moving companies, but trusted in their service and with a quote of $ 900 from NJ to FL, with a bunch of boxes, how could you go wrong, right? Well, apparently — VERY!
I have a complaint in with the BBB at the moment and waiting to see what kind of response I get.
Stay away from this company.

this company uses fake review to try and boost their rating. the last reviewer, «Daniel H.» copied half of my review for another moving company and posted it here. don’t believe me? take a look at my reviews…
obviously, scammers.

BIG ZERO. The reviews are all true. They quote you one thing and charge you more with added costs for this and that. Bait and switch! Terrible! I am so deeply unhappy with this company. They should be reported for their poor business practices.
A week after my move – after I had paid them the «flat rate» I was quoted – they called me and said I needed to pay them for added travel time. Ridiculous! Especially since they had finished the job within the 3 hour time frame.
Do not trust them. Management is terrible and will find ways to take more money from you.
I initially used them because they seemed to have stellar reviews when I Googled them, but I am sure those reviews don’t belong to them. I should have checked Unilocal

I will add my stick to the bonfire here. These guys are to be AVOIDED AT ALL COSTS! And it will cost you an arm and a leg afterwards too. They come in with lowball quote then jack it up with extra time charges and boxing fees. Came with 3 guys, but only 2 guys worked (other dude had to sit in the truck to ward off parking tickets… yeah I was paying for that). After move, found multiple nicks and scratches on 3 out of 4 furniture pieces I moved (I had also over 30 boxes). One leg of my wardrobe was completely cracked off, but they tried to hide it with a massive tape job… but the worst was after they had left, we were missing a shoe rack. We searched everywhere and finally poked our head in an adjacent stairwell OUTSIDE our apt and found the poor thing all smashed to bits. WTH! That kind of subversive behavior should automatically shutdown your co. TERRIBLE WORK

If you value your possessions or your sanity, don’t even think about using these guys.
They’re expensive, rude THIEVES.
I had the same experience with them as Paul C did.
I got a great quote online for my Brooklyn to LA move.
They showed up 4 hours late, complained about the pre-​agreed 4^th floor walk up and tried to add $ 250 for it. Once they quit bitching, they were fast.
When they showed up to los angeles with my things TWO DAYS LATE (I know, because I waited for them for two days),
they started loading my things, along with some of somebody elses stuff into my house. I brought the stuff back out, and realized after they had left that three pieces of furniture I had MADE MYSELF were gone.
After months of calling, getting rude answers and finally no calls back at all, I called the better business bureau. They got the guy to call me back and give me a saccharine promise to return my things.
I gave up.
Of course they never did, nor did they ever answer my calls again.
It was awful. Don’t use them.
THEY SUCK ON HIGH!

Don’t use these guys.
I got a great rate quoted online. I was moving out of a 6-​floor walk up so I specifically asked about stairs. I was told there was no extra charge for stairs — that they were waiving their stair fee at that time.
Movers showed up 45 minutes late, even though they pulled up in their truck on time, they sat in the truck for 45 minutes (I didn’t know it was them or I would have gone out). Movers were three guys, very polite, but also very stoned. Immediately, the foreman started to complain about the stairs — insisting that there would be extra charges. I showed him my quote and explained that the salesperson had waived the stair fee.
They moved very slowly and, because I was getting exasperated with their lack of progress, I started pitching in. The whole reason I hired movers is because I have a lousy back and I’m not supposed to lifting things. Oh well.
They also took one break (which is fine) and returned reeking of pot smoke again (not so fine).
It took these three guys an hour longer to move me OUT (DOWN five flights) than it took three guys to move me IN (UP five flights)! Then we drove to my new place — but not without stopping to get gas! Ugh.
There was a weekend shuttle bus running on my new street so we were unable to park directly in front of the apartment. So they had to move everything 50 feet from the corner. The foreman complained and said that normally he would sit and wait for a parking space to open up but he was going to make an exception and move my stuff in. Gosh, thanks!
I did not monitor them when they were loading the truck but they put wood furniture on its side in the truck so it was all scuffed up when it was removed. Nothing broke but I was pretty upset about the scuffed furniture.
At the end of the move in (which went pretty quickly… with my help again…) I was charged for an extra two hours. I was then asked to fill out a customer satisfaction survey on the spot (sending it in later was not an option). Even though I was unhappy, I decided that these guys probably live off their tips. So I gave them what I considered to be an appropriate tip. The foreman complained that he had «set me up» by not charging me an extra $ 500 for the stairs and that I should give more for a tip. I refused and they left.
All in all a low rent, shoddy business. To be avoided, for sure.