Lenox Hotel

The Lenox Hotel is one of Boston’s best hotels in the city. From the chamber maid to the General Manager and everyone in between. They are all friendly and helpful. Sam and Mike working in the Doorman/​Bellman area are on their game and so gregarious. The restaurant is fabulous, the rooms, the fireplace in the lobby area and I can’t say anything negative about this hotel. It is simply superb! Check it out next time you are in Boston, you will not be disappointed.
Jan

If you’re going to Boston for the first time stay here! Right on Bolyston street next to Newberry street. Plenty of bars and shopping and the hotel was very spacious with a fridge, fire place and very large tv.

We spent the weekend at the Lenox celebrating a special event and the staff went out of their way to ensure that we had a great time. They were incredibly helpful, friendly and accommodating. We will definitely be coming back soon!

I had a great stay here! The hotel is so charming and the staff is wonderful. My room and view were really nice and the nice bar downstairs was an added bonus. I will definitely be back.

This is a must stay in Boston. Charming city boutique hotel. Peter at the door! Best greeting every time we go! City Bar is a great spot for a drink and a light bite. Alana and Serge are very kind and make a great drink! Front desk, so professional and so friendly! I have stayed here many many times and will continue to go back! Request the Back Bay Suite or the Judy Garland Suite for real!

Die Nähe zur Newbury Street ist das eine, das traditionsreiche Ambiente mit perfektem Service in grosszügigen Zimmern das zweite, was das Lenox zum perfekten historischen Luxushotel macht, welches mit allen zeitgemässen Annehmlichkeiten zu überzeugen vermag! Stil, Charme und Klasse perfekt vereint!

I came to the Bar here and was amazed at the history of this place! The inside is very clean but very dark giving it a dungeon type of feeling. They have some tables and booths and a nice seating area at the bar. I’d come back again and grab a drink if I’m ever back in town!

The best location! We wanted something close to all the big local attractions and The Lenox was in the midst of it all. We literally walked in all directions and never felt unsafe or uneasy about the location.
The staff was super helpful and was able to answer all our questions and needs. The rooms were very clean and comfortable.
It’s about a 20 minute drive from the airport to the hotel and a taxi trip of about $ 25 with no traffic.

Fantastic hotel, beautiful view of Copley square, the room was spacious. My husband arrived early n a red eye and they were able to give him a room in the morning and very nice about it. Very nice staff as well.

It is a really nice hotel that provides comfort when I am away from my own home. They have beds that you sleep one with pillows to rest your tired head. They even have running water to wash yourself before taking on a new day.

This place was great. From the car service (thanks again Nick!) to the front desk and concierge, everyone was friendly, helpful and made a cold trip to Boston so much fun I can’t wait to go back. Stay here and ask the concierge for recommendations — they know their stuff. This is a must stay place in Boston!

I married my beautiful wife here 3 years ago. Every year she goes back to buy their distinctive candle because it reminds her of our special day. Yesterday on her annual trip, the reception gave it to her for free. Absolutely made her day! Can’t thank you enough. You gave us an amazing wedding experience and continue to make us smile years later!

Just spent the weekend in a corner suite with a wood burning fireplace that the staff comes up and manages for you. Gorgeous style, luxurious rooms, sumptuous bedding, bright and cheerful professionals. Love this hotel… and I am a Bostonian, through and through. A little weekend get away has turned into a must do, regularly. City Table is wonderful, and in the lobby. Proud to have the Lenox in my hood.

Have to write this review and copy it from tripadvisor I have such a bad taste in my mouth over this hotel…
I stayed in this hotel in 2008 when they were bringing in no smoking policies. I was fined US 175 for smoking in a room. There was no advice that you cannot smoke in this room, there was no no smoking sign in the hallway, room door or in the room. Further there was ash trays provided in this room. I had travelled from South America overslept the next morning a young man who was hotel reception staff entered himself into my room and woke me. I said what? then he asked had I smoked in the room? I said yes. Then he fined me on checkout. The staff were not helpful and just quoted that there is a no smoking policy? I asked what efforts they had used to inform patrons of this policy and they said it was quoted on website and in a form you sign upon booking. Unfortunately a travel agency booked hotel! Upon complaining to the hotel manager he hung up the phone. Terrible stay well clear of this place. What a terrible service. I mean in 2015 I still loko back and remember how horrible I was treated here in 2008 and cannot understand how other people are rating this place. Stay well clear.

The service here was the best I’ve ever received anywhere! I’ve stayed at various hotels throughout the country (including the Waldorf and other 5 stars), but the personal attention received here was amazing!
Everything from the porter (who rushed to grab my bag from my taxi and bring it up the stairs), to the bellman (who brought up my luggage and even put it on the luggage stand for me!), to the front desk (who answered every random question I had), the service was exceptional.
I needed a spoon and asked the front desk for one, and the bellman literally rushed to grab one for me from one of the restaurants. I was expecting a plastic spoon, but he grabbed silverware with a napkin!
I asked the front desk about the breakfast being served at my meeting here tomorrow, and they went above and beyond to get that information for me (I need protein in the mornings)! Once I found out it was just carbs (boo!), I went upstairs to the room… And the front desk ladies sent me a coupon for breakfast the next day saying breakfast is the most important meal of the day!!! They were so sweet!
Everyone also makes eye contact and says hello, no matter who it is. The service here was AMAZING. I need to stay here more often!

Love this hotel! This was my second time staying at the Lenox for business.
The Staff is extremely friendly, helpful, and knowledgeable. The rooms are well kept and a great product.
I’ve only eaten at City Table and have yet to try Solas but was very pleased with the service and quality of food at City Table. I will definitely return the next time I’m in Boston and have already referred others to this hotel.

This is my favorite hotel in Boston and perhaps my favorite hotel, period! Lenox has an amazing homey feel while still be luxurious. It’s perfect for a romantic weekend getaway and is surrounded by the best shopping and restaurants Boston has to offer. It’s also conveniently located by the T stop.
As soon as you walk in you know you’ve arrived somewhere truly special.

The Lenox is definitely a respectable accommodation option in the heart of the Back Bay District! We stayed for four nights and definitely enjoyed our overall experience. The hotel’s location can’t be beat, and access to the Green Line T is very close.
Service was always friendly and classy by all of the staff members. We enjoyed the peanut-​butter cup cookies at check-​in (We later found out they are provided every evening starting around 5:30 with tea and lemonade).
The rooms are definitely historic (in terms of design and feel) but filled with modern upgrades. Each room is equipped with a large flatscreen TV and fast, free WiFi.
The beds were comfortable, and housekeeping was responsive and courteous. They even stock the mini fridge with two free bottled waters daily. The downstairs gym was small but understandable and certainly adequate for a city hotel.
However, there were a few minor negatives that may or may not matter based on your needs. The elevators to the guest rooms are super slow, and we often opted for the stairs. While the stairs were great exercise, they became annoying when we had items to cary all the way to the fifth floor. They also aren’t usual flights of stairs (you have to walk out and around on each floor to the next flight). Not a big deal at all, but just be mindful if you don’t like them.
Also, there were some areas of the property that weren’t clean (the gym equipment was rusted out slightly, and my wipe down of the weight machine revealed tons of dirt). The carpet and bathtub/​shower area also felt somewhat dirty in our room. Overall, the lighting/​quality of the bathroom fixtures didn’t match the quality of the room or lobby.
A great option in the Back Bay district! The negatives are certainly minor, especially considering the many positives!

Thankfully I happened upon Ashley the (concierge to know) in the elevator lobby this afternoon. On day 2 of my 4 day stay here in this fine city, I accidentally stepped into a missing piece of sidewalk stone (my only complaint thus far about Boston) and twisted my knee while catching myself. I mentioned it to Ashley while waiting for the elevator and she immediately sprang into action! Quickly finding me some Advil and promising to send ice up to my room for my knee. Only moments after entering my home away from home the phone rang and i was again greeted by Ashley’s pleasant voice. She was calling to offer me a dark or light beer to further assist me on the mend (in style). These little commitments to hospitality and excellence cannot be overlooked. The Lenox has been a pleasure to stay in and I will absolutely be back and recommend to anyone I know visiting Boston.

Pricey as heck, but all these backbay hotels seem to be. What I do know is that I am in love with the Lenox! Service everywhere is ridiculously good– they make everything so easy and pleasant that you feel like a celebrity. People here are funny, witty and helpful. Love the décor– old school glam, and the rooms are spacious and comfortable. Prime location within walking distance of the trolleys, water, shopping and delicious restaurants. Their bar and restaurant within the hotel is also fantastic. The set up of the rooms makes it so you don’t hear too much from your neighbors or the streets. Oh and double bonus is the Lindt chocolates they leave on your pillow and the Kiehls toiletries!

Spent the weekend in Boston after getting an awesome deal on the hotel room. Let me say this the Lenox does service right. When we pulled up, we were warmly greeted by the valet who helped us with our bags and then parked my car for the weekend. The Front desk staff were friendly and offered great advice for places to eat in the area.
The room was great. The bed was comfortable and the views of the city were spectacular, you could even see the Citgo sign in the distance. The room came with complimentary Wi-​Fi and turn down service so every night the bed was prepared for sleep and there was chocolate on pillow and the bottled water was restocked.
I’m not the type of person who regularly stays in nice hotels (or can afford them) but there is not one bad thing I can say about my experience at the Lenox. The staff goes the extra step to make sure your stay is perfect and without a doubt between the room and the service, they hit their mark.
If you are looking for great place to stay in the city, I would highly recommend the Lenox. Along with the excellent service it is in a great location. It is right on Boylston and a 2 minute walk from the Green Line so you can easily get around the city!