Castle Self Storage

I rented a space from them but then didn’t end up needing it and was able to cancel before my contract started.
The manager was extremely understanding and helpful every step of the way in finding me the right size space for me items and in promptly refunding me my money. The facility is well run, clean and well lit.
If I ever need storage in the future this is the first place i’ll go.

Had a terrible experience.
Called in two days prior to inquire about storage spaces to store things over summer. The representative said that they had a few sizing options that would fit my needs, and then asked when I wanted to come in and I said in 3 days time, around noon. He said that he «booked» me in to come look then.
I came in at said time, and the receptionist/​representative said that they were at full capacity aside from a unit much too big for my needs. He was very rude and unapologetic for being unable to offer my anything. He wasn’t even able to recommend other businesses that might be able to meet my needs.
Incredibly poor customer service, I have no idea how this place has such a high rating.

These gentleman are amazing. They were able to take care of me and even when the phone was ringing off the hook and people were in and out of the office, they were courteous and respectful. The facility is extremely clean and there are cameras everywhere to ensure safety. I would highly recommend them.

The guys who manage this location are wonderful; helpful, polite and friendly all the time. The Southie Castle (the only location I’m familiar with) is clean, and despite being pretty enormous, safe. I’ve been there in the middle of the day during the week and into the evening and have always felt comfortable.
Accessible from the highway and easy to get to on mass transit (near the Broadway Red Line stop).
If I ever need storage again, I’m going back to Castle.

After careful research and visits to several self-​storage places, I chose Castle. The facility is well-​maintained, always feels safe (unlike a couple others that I saw), and the staff are consistently pleasant and helpful. We used first when we needed to supplement space in our downtown home for out-​of-​season items, used again when we were transitioning homes, and again when we had to clear an apartment shortly after the death of a family member. This last time the location was not quite as convenient for us (we had. Moved to Brookline), but it was worth a little extra rive to use a good facility. Although I hope not to need their services again, there is no question that it would be Castle.

Believe what everyone says! I tried several places before i came here. And Emily is absolutely fabulous. Units and halls are very clean. temperature control also seems very good. Highly recommend!

This storage place has exceptional service. I switched from a nearby chain to Castle and have been nothing but impressed. Emily is fabulous. She has been attentive, friendly, and professional.
I would recommend this place to friends, family, and anyone seeking a storage unit.

Storage units really don’t overjoy me, and they are hardly ever worth the money, but this one costs slightly less than it’s competitors. The front desk people are usually nice. However, a few times the service was super slow and I was actually late for where I had to be, and another time the owner was «coincidentally» doing work next to my unit when I came in a few days later than my usual bill paying day.

Yesterday, I drove a box truck into the storage loading area (no trouble getting in) shortly before close, but was unable to exit. I had no idea how to get the truck out of the loading area since I couldn’t go back out through the entrance and the exit gate was closed (since we’d run up against closing time). My boyfriend ran around the building to ask for help from the front desk.
Thankfully, the employee closing up, Emily, came running out to help us open the entrance gate and navigate the truck out since it was the only door we were able to get the truck through. If it hadn’t been for her, the truck would have been stuck there until morning, and I would have had to pay huge fines for keeping it far beyond my rental term. I couldn’t believe how helpful, friendly, and positive Emily was even though we had run up against (and now past) closing time and hugely inconvenienced her. I have had good experiences with Castle Storage previously, but my experience yesterday was what finally brought me to write a Unilocal review. Employees like Emily are what make places like Castle so great.

My family has been using Castle Self Storage for years and everyone is so wonderful to work with. The units are well kept, shared spaces are clean, and the prices are very reasonable.
The reason for my review today however is to thank Emily for her outstanding customer service. She really helped me out of a jam recently and I appreciate the help more than she know.

As others have mentioned, this is the most friendly and easy to work with storage facility I’ve ever dealt with. I was up visiting and moving my Mom nearby. She needed a storage unit last minute. I called to confirm that units were available and ended up down there in an hour or so. It was super close to where we were in Southie so that was convenient.
Scott showed us a couple units after looking at what we had to store in an effort to not «over rent» on the size of a unit. We ended up looking at one with obstructing pipes running through it, so he gave it to us for the same price as the next size down. It worked perfectly for what we needed.
We also used the Unilocal Check In Offer to get 10% off for every month of storage. What a deal! We pulled the truck inside and Scott set us up with everything we needed to know. I took care of the paperwork and my brother and I were unloaded in no time.
The facility was spotless, easy to use, and climate controlled. It was pricey compared to places near me in the south but I’m sure it’s on par with other storage spots in the area. I felt like we got a pretty good deal.

I had been using a different storage unit for several years. There was no climate control, and all my leather goods actually froze. I was also a bit afraid to go there, it felt a bit desolate and creepy.
So, on the recommendation of a friend, I moved everything to Castle Storage. First of all, the people that work there are so nice. Danielle said she would be happy to stay late, if we couldn’t finish the move by closing time — and this was on the day of a snowstorm. Now that is customer service.
Secondly, the place is clean and convenient. There is a door to drive up to so you can conveniently load and unload. It is climate controlled (no more frozen boots). The hours are not as long as some places, but that also means that someone is there at all times monitoring who goes in and out, so it feels much safer than the unnamed place I was using.
I feel such a sense of relief knowing my «stuff» is in good hands.

EXCELLENT customer service! Scott, the general manager in Southie, is very helpful and accommodating. Great prices! And the only storage unit in the area with WEEKLY RENTALS! Huge bonus! Very clean, organized, and safe!

Clean, great security, new and modern. Even has a covered drive in unloading area which is great for bad weather. The front desk is very professional too — have had some bad experiences at other storage facilities so this was very refreshing.

Two years ago I was looking for a convenient, safe, and clean self-​storage facility in Boston. After looking through reviews here, I decided on Castle Self Storage. This place exceeded my expectations. It was extremely secure, very clean, and super convenient. For the location, I thought it was very reasonably priced. Also, the customer service was excellent. Frank was always friendly, professional, and helpful. I just moved out of my unit after two years and cannot recommend this place highly enough for anyone looking for a worry-​free storage facility.

Castle Self Storage in Southie is the best self storage place I’ve used out of about ten since college.
Franks was outstanding to work with. The facility is very clean. The units are convenient and come in a wide variety of sizes. It is always cool, even in the summer. The loading docks are well-​spaced out. The hours are good. I had to switch units a couple of times over the two years Frank and Scott were always incredibly friendly and professional.
I highly recommend Southie Castle Self Storage.

I have had a storage unit at Castle for about six months. It is by far the best place I have ever stored my stuff at. A lot of people think all storage units are the same, but once you situate yourself at a bad one, you understand this is not true. They have an excellent, air-​condtione/​heated, clean facility, with an indoor drive-​up area where you can unload your stuff onto flatbed carts. This is very convenient when the whether is not so good. All of their units are on the ground floor, making it so much easier to get t o your unit than with those smaller places that have two floors, just to avoid buying/​renting a larger piece of land.
As far as the service goes — there is no place better. Frank Medbery, the manager, is as customer service-​oriented as they come. He calls you immediately when your package arrives, is always super helpful, and makes you feel like you are storing your items at home. He literally helped me park my box truck near my unit when I had to move out today. Unlike other storage facilities, they make you feel like they appreciate your business and do not kick you off the premises immediately when they close, unlike a lot of other places. We all know that we forget that one last box from the unit, just when the facility closes, and with Castle, I never had to worry that I was there too «late.»
I will miss storing my stuff at Castle in Southie — something I never thought I would say about a storage unit!

I work with a moving company in Boston, and these guys have been great. I don’t actually rent a space, but we’ve had to go in to this location and the one in Braintree quite a bit. Cesar works in the office and has gone above and beyond what is called for for this kind of business.
It’s a pleasure to work with these guys. We try to help our customers get connected with Castle because we know that’s the best choice around.

I have been a tenant of Castle Self Storage in South Boston for the past 8 years. I have always found the staff to be friendly, reliable, and helpful. When items arrive, I can anticipate a prompt phone call and for the item to be securely stored until I can retrieve it. I have referred others to this facility and they each have remarked how pleasant their experience has been with them too. Frank and his team have been a real pleasure to do business with over the years!

Ok, in all fairness I don’t rent a spot from these guys. I’m writing this review in response to the fantastic encounter I had with Frank, the manager of this facility, regarding a rather tall order I presented him with.
I’m a plumber, and was looking for a place nearby to store large tools with 24 hour access. Regretably, I was informed that there were no more spaces available which fit the bill I was looking for. No biggie right? I didn’t expect what followed. To my amazement, Frank hopped on his computer to get phone numbers of other local storage facilities and called them to ask if they had any spaces available fitting my description. This is not what I expected; for him to solicit his competition to make sure I left happy simply goes above and beyond.
Kudos to Frank for actually caring. Should the need arise in the future, I know who I’ll be going to for more pedestrian storage needs.