Wills Holistic Studio

I purchased a single massage via Groupon and Steve Wills was my massage therapist. He. Was. Amazing. I typically get massages every 3 – 5 months from different places in the area and I plan to go back to Steve from now on. He was very attentive and made sure I was comfortable but wasn’t bothersome. Steve definitely knows what he’s doing and it doesn’t hurt that he’s just a super nice dude. He offers a great referral program and 5 massage package deal as well. I can’t wait to go back!

Steve is one of the best single massage therapist i have dealt with in this area. I even got a 5 massage package from him. He is excellent at what he does and if you want to get a massage at his facility then make an appointment only with Steve. HIGHLY RECOMMENDED.

I see all of the disappointed customers were couples massage, but I had a single massage with the owner Steve Wills and it was awesome and so was he! GPS took me to the wrong location first, so I was 10 – 15 min late and totally stressed and he immediately asked me to relax and enjoy, he was still able to give me the full hour (very kind and flexible!). The massage itself was magical! He is an expert and I honestly felt amazing for a few days, not just the usual few hours! He is professional, kind, accommodating and masterful! He did allude to some issues with scheduling the couples massages, so I feel he has been unfairly portrayed here. Go for the single with Steve and you won’t be disappointed!

I’ll start by saying the therapists we had were fine. Pleasant, nice, decent massage.
But…we got the couples massage and there were no wknd or evening appts for 3 months. Ok fine, I get it.
Make sure you ask for the chocolate and sugar scrub if you want it. We were not offered it, and didn’t think to ask until after we left. The massage was also 50 min. Not an hour. And I mean, c’mon…the appt starts at 6:30. The very least you can do as a therapist is make sure you don’t stop until 7:30 for an hour massage because obviously time is taken away at beginning to undress, etc. When a 6:30 appt stops at 7:25, you naturally feel jipped as a client.
Customer service leading up to appt was not great (although the last person to schedule us was great; she took it upon herself to make sure we got an appt because they had to cancel our last one two hrs prior because a therapist called in sick). But our first appt was scheduled for dream cruise wknd and the girl on the phone could not give me any info on parking (if you live in bham which is where there office is, you know how big of a concern this can be during dream cruise). She said she didn’t know if there was parking and couldn’t guarantee parking (which is not what i asked her to do anyway) and that we should leave 30 min early just in case which I repeatedly told her we couldn’t leave too early since we have jobs and have to work. In any case, she was rude and super unhelpful, sounded unmotivated, bothered, bored and I really hoped this wasn’t the therapist I was going to get which thank God it wasn’t (could tell by the voice). Also put me on hold twice to take other calls and instead of telling the other call to please hold while she finished with me, she just let me hold (twice) as she took care of other customers. This is Customer Service 101, day one…
Original tel # on groupon was a 313 number which ins’t the studio’s number… I called it and the person answered «hello»… when we arrived at our appt, office was empty. Called studio and they said they moved… thanks for the heads up.

I used a Groupon for a couples massage. When I booked the appointment, they didn’t have a Saturday available for almost 3 months. Also I was told I would have a male and a female massage therapist but when we arrived, it was 2 female therapists, which was ok, but not what was said and no explanation was given. When I called a month after booking the appointment, I could not reach them by phone or through their Facebook account. Their phone was disconnected and after informing Groupon twice, was finally reached by the studio. They had moved was the reason they couldn’t be reached.
When we arrived, we were given two glasses of champagne in plastic flutes in the office while filling out our forms. There was no separate area for this, and had to keep our champagne on the desk, since there wasn’t anywhere else to put them. That’s just a minor thing, we’re there for the massage, which I’m about to get to. We were escorted down the hall (it’s in an office building) to a small room with blinds that weren’t closed all the way. The slats were askew and the room wasn’t very dark nor did it have a great ambiance.
The ladies came in together and asked us questions at the same time and we were all talking over each other. My boyfriend got a therapist that must not be certified or trained. He answered her question of where he would like any concentration which was his arms and she didn’t even touch them. She only massaged his shoulders back and chest. She also had him hold hot stones. I don’t know what the purpose of that was.
The massage therapist I had did a good job. Her name is Gabrielle. Since I received such a great massage, it wasn’t a complete bust but I will not return.
We were given a small jar of salt scrub when we left and it smells terrible. The entire business could thrive but needs a lot of changes.

I bought a groupon for a couples massage. It was Ren (female) and some guy (not sure his name). My girlfriends massage by the guy was good. He was attentive and she enjoyed it. My massage with Ren on the other hand was terrible. It felt like I was just getting lotion rubbed all over me with some severe elbowing. It didn’t seem like she had any training is massage therapy. I felt jipped. Even after I asked her to pay attention to certain parts, it did not happen. So I spent one hour just getting a body rub… no true massage. Disappointing.