Chase Bank

The best always get taken care of here, even with so many customers they make it personal every time. If you bank in Beverly Hills this is the bank!

Came to make a credit card payment today. The staff was friendly, knowledgeable, and the teller was amazing.

I must say they have improved their customer service tremendously. However, They often run out of quarters. Other than that. I’m proud of how they improved their service.

They need better customer service. It took a while for someone to help you but at the end the person who did was very friendly.

Worst service and worst tellers! Nobody knows what they r doing ! Never ever go back to this branch.

friendly staff, had a good experience opening up a new acct.

I normally do deposit through the atm. Never had an issue.

Went there to deposit my paycheck since my direct deposit hasn’t kicked in. Was greeted right when I walked in & the teller was nice & quick. Was in & out in less then 10 mins.

Love This Branch !! Really Fast and Amazing Bankers.
I Never Left the branch with anything un resolved. been banking here since i was young

From my wee early years until after grad school, I banked with Bank of America. Not because I particularly cared for them, mind you, but because my mom opened up an account for me when I was like 5 and I just stayed with them out of lazy inertia, even though they sucked and would constantly hit me with fees for anything and everything.
My wife FINALLY convinced me to switch to Washington Mutual. What a happy place. Witty ATM’s, friendly tellers and a ‘we can’ attitude towards their customers. They didn’t make you feel like a gnat in the corporate machine.
That was then, this is now. Since monolithic Chase took over WaMu this place has gone downhill. It’s so much more corporate, so much more rigid and so unfriendly. No more totally-​free checking, now it’s $ 8/​month unless you maintain a minimum balance of $ 5k in your account. No more walk-​up to the kiosk tellers, now it’s your standard line of tellers behind bullet proof glass.
Got denied for an increased limit on my credit card. Mind you, I’ve had the CC for 5 years and never been late on a payment, I had a ZERO balance when I made the request AND my credit is in the second-​highest tier! I was like, «WTF do you want?!»
Just last week I deposited a check and wanted to pull out $ 1k so that I could then pay off my CHASE CC. Branch Manager wasn’t going to okay it, telling me that they had to hold the deposit overnight to make sure it cleared. I’m like, «I’ve been a customer for 5 years, never bounced a check, and I don’t even want the money — I’m giving it right back to you in the form of a credit card payment!»
Think that just about sums up what a hell-​hole this bank has turned into since Chase took over. As I told a teller today, «WaMu was so much better than Chase. You guys are like the new B of A.»

Honest to god, how do they stay in business? I think it’s the name Chase Beverly Hills. If you don’t like BofA or Wells, but want a legitimate bank, you might fall for them. I think that’s what happened with me, and I’ll be sorry for the next 20 years. Do NOT get a mortgage with this bank.
It could have been so simple, A primary refi (no cash out) with a 60% DtoE, HARP elegible both people employed with good credit and no missing payments. After 8 months and 3 underwriters we were no closer to closing. We gave up and went with US Bank.
The 1^st underwriter quit and I heard nothing for 3 weeks. *I* called *them* to ask what was going on… then they told me. It too another 3 weeks to get a new underwriter. They use nice words like «I’n involving a VP, your loan will have a rush», they are words. We started in November, and by June the loan not closed and the rate had gone up. He had never locked the rate.
These guys had my primary and secondary on my home of 9 years. They lost my equity years ago to Union Bank, and never tried to retain the loan with a competitve rate or any customer service. These guys are experts at words, but actions, it took me a while to notice, they do not follow through.

*Visit to Chase Branch. this afternoon*
«I have a large direct deposit scheduled to be put in my checking account. Does your bank have record of it?»
*banker presses a lot of keys on her computer*
«Yes, we see it. It is pending, and will post clear at midnight tonight.»
«Guaranteed? Because last month this bank told me the direct deposit wasn’t set up properly — on YOUR end — and that they would fix it. It took almost two weeks to get it figured out.»
«Everything is all set up. No problem. Your funds will post to your account at midnight tonight.»
«Eastern Time? Pacific? When?»
«Pacific Standard Time. Your funds will be in your account as available. GUARANTEED.»
«Well, thank you — that’s a relief.»
«Have a nice day, and thank you for banking with Chase.»
— — — — — — — — — — — — — — — –
Well, it’s 2:00am, and the money’s not there.
Surprise, surprise…

The parking is miserable. The service is too slow for me, possibly insufficient tellers. I much prefer to communicate with the ATM.
The new ATM’s they installed are very cool as they negate the use for deposit slips, and they give you a printout of your deposited checks.

I must say, normally, banks are a dime a dozen in my mind and rarely worth wasting my time to comment on. However, Chase Bank has to be the worst banking entity I’ve ever come across. From their awful customer service, bad policies, exhorbitant fees to their completely mentally vacant staff, it all makes for a rotten experience as a customer. Just as bad is the fact that they don’t really seem to give a crap about anything. The staff’s lack of enthusiasm for anything suggests to me the bank is just as bad to work for. One of the tellers once all but said just that but stopped short and proceeded to roll her eyes to denote her own disatisfaction.
The change to Chase was not a benefit to the existing customer base. It would be great to see a statistic on the number of people who’ve left the bank as a result of their questionable business practices.
Those with serious greviances should not allow Chase to treat you unfairly. You can file complaints with one of several institutions such as:
1. Office of the Comptroller of the Currency (for national banks)
2. Federal Reserve Board
3. Federal Deposit Insurance Corporation

4. Office of Thrift Supervision
5. Local Congressional Representative
6. Better Business Bureau

I used to love my Washington Mutual, and since changing over to Chase I had hoped it would retain the great service I had experienced prior. ack!
There online banking seems to never actually be current and then retroactively clears checks and subtracts from the balance. Leaving a sticking situation for the present and future. You never really know when something has cleared or not. They hit me with an onslaught of fees, although they were at fault. And would only reverse half of them. Either you take responsibility or not. What a horrible experience. They are corporate thieves and con-​men. I’m changing banks immediately.
—This review is for Chase Bank in general, and not this specific branch. I was trying to deal with their telephone bankers.

Well, they finally converted the inside of this Chase Bank to look like a real bank. Gone are the separated tellers of WAMU. All the tellers are lined up.
What irks me is, I wanted to withdraw a mere $ 20 from my account and I had to fill out a withdrawal form for that, even though I had my atm card. So let me get this straight, if I go to the ATM machine, I don’t need a form, but if I wait in line (I had a deposit as well), whip out my ATM card, slide it through your little machine, you can’t give me my money? And on top of that, they don’t have the withdrawal forms at the window. How lame is that.